With booking this reservation, which included "damage insurance". A few days before the trip, we got an email/text mgs asking for an additional "cleaning deposit", (in addition to what we already paid. When I questioned this, the Host stated if I did not pay an additional deposit)., He would cancel our reservation (LESS than a week before we travel), and I making me ineligible for a refund (due to refund policy deadlines). We paid for it, as we could not find a hotel that was reasonable at short notice.(and we would lose our initial payment). This additional fee was NOT advised in the initial booking requirements. We arrive in Washington, DC. When we arrived, the electronic lock did not work. We advised this to the host, he did advise he would get someone out the next day to look at the lock. This inconvenience did not allow for us to leave the unit the first night, (because we could not lock the door to leave). The apartment was not clean, my family was bitten by something, and the bathroom window was not covered. Couch soiled, bathroom windows uncovered, (neighbors can see you bathing). Dead roaches were in the silverware drawer, bathroom dirty/Rug soiled. WE HAVE PICTURES of the unsanitary property. Many other issues existed. We checked out after one night! Still awaiting some concession from the Host. No response as of yet. We ended up checking into a Hotel to complete our trip. DO NOT STAY HERE!!!
