6/10 – Redelijk
DOR, Forest Hills
Reisde met familie
7 mei 2026
Positief: Netheid, personeel en service
Location was very good, each and every one of the stuff at the hotel was amazing. The receptionist at the front desk who checked us in, the maintenance man working on our AC, the cleaning stuff in the hotel, the lady attending to our room -2808 and each and every worker at the hotel.
I gave a negative review only for the management that in my opinion are doing a poor job and are not really capable to running the hotel properly.
We were checked in to room 2903, unpack, organized the room and bathroom to our liking and then realized that the AC drain is clogged, the unit was leaking and didn’t cool. Another trip downstairs with the AC technician to explain the issue. The lady attending the reception imminently moved us to 2808 and told us that the room will be ready in 20 minutes. Once again, waiting to the elevator 15 minutes to go up, pack and then come back down, surrounded the old keys and pick up the new keys for the replacement room. Again half an hour wasted time with the elevators that two of them were out of order while the other two had no floor display working, broken floor tiles and usually traveling together with the cleaning, maintenance and laundry crew!!! Finally, we were situated in our room which was great. During the up and down trips, we met many of the hotel staff who were wonderful. The next morning we met Bella, our room attendant who was so so sweet and nice and made our stay on her floor a wonderful experience.
DOR
5 nachten verbleven in mei 2026
