2 buitenzwembaden, parasols bij het zwembad en ligstoelen

Beoordelingen van Spring Hotel Bitácora

4 out of 5
Spring Hotel Bitácora
c/ California 1, Playa de las Americas, Arona, Tenerife

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 18 van 50 beoordelingen" "
Gastenscore: 8 - Goed. 19 van 50 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 50 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 50 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 50 beoordelingen" "

8,4/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Giuseppe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with good friendly staff who are attentive at all times.
5 nachten verbleven in april 2024
Reactie van Customer Experience Service Team op 25 apr 2024
Dear guest,Thank you sincerely for choosing Spring Hotel Bitácora as your holiday destination and for taking the time to share your wonderful feedback with us.Warm and kind regards from the entire Spring Hotel Bitácora team.

8/10 – Goed

Heiðar Þór

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
12 nachten verbleven in februari 2024
Reactie van Customer Experience Team op 14 mrt 2024
Dear reviewer,thank you for choosing the Spring Hotel Bitacora & UP! to spend your holidays in Tenerife and for taking the time to give us a nice rating on Expedia.We are happy to see that you enjoyed your stay with us and we look forward to welcoming you again in the near future!Kind regards,Customer Experience Team

10/10 – Uitstekend

Susan Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very helpful. plenty of food choice. spotless anx very relaxed hotel
3 nachten verbleven in januari 2024
Reactie van Coustomer experience team. op 31 jan 2024
Dear Susan,First of all, we would like to thank you for trusting us to enjoy your holidays in Tenerife, in our Spring Hotel Bitacora & Up!As for your review, we really appreciate your kind words as we aim everyday to excel in offering our guests the most wonderful holidays experience possible.We hope to be able to welcoming you back soon!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023
Reactie van Spring Hotel Bitácora & UP op 1 feb 2024
Dear reviewer, Thank you so much for choosing to stay at our Spring Hotel Bitácora & UP! for your recent visit. We're delighted to have had you as our guest and we're thrilled to hear that you had a wonderful experience.Your feedback is truly appreciated, as it helps us continuously improve and provide even better experiences in the future. We're glad to know that you enjoyed your time with us and found our services to your liking.Once again, we thank you for choosing us and we look forward to welcoming you back in the near future. Our team is dedicated to delivering exceptional service and creating memorable experiences for all our guests.Kind regards,Customer Experience Department

8/10 – Goed

Kristofer

Reisde met familie
Positief: Personeel en service
7 nachten verbleven in oktober 2023

10/10 – Uitstekend

Joe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in september 2023

10/10 – Uitstekend

Ian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in september 2023
Reactie van Spring Hotel Bitácora & UP op 17 sep 2023
Thank you very much for choosing us as your holiday destination and leaving us this fabulous review about your holiday.

8/10 – Goed

Tim

Positief: Personeel en service, staat van de accommodatie en faciliteiten
9 nachten verbleven in juni 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic Bitacora is a win
Hotel Spring Bitacora. Beautiful hotel. Friendly staff. Cleanliness is A*. Travelled: 14th April 2023 We were a group of 6, family, friends and couples ages ranging 17 to 55. We loved the far end adult section with Spa around the pool. If anyone younger than 12 sneaked in the lifeguards within seconds asked them to leave. Bliss. Haha. Entertainment was really good and catered for all. We absolutely loved, 'Rock' night when the bikes came in and we all took advantage of the opportunity to jump on the bikes for a photo. Big up to the bikers for allowing this. What a surprise it was. Everywhere you look there is someone cleaning something. It is reassuring and comforting. They do a splendid job. Food choice was amazing. There really is something for everyone. We appreciated the open cooking stations that had the option of having your food cooked to your liking. English sausages went down a treat at breakfast also. Wine served in the restaurant was of a good quality and even the house wine was palatable. One of our party had an upset stomach for 24 hours. The drinks choice at this hotel is amazing we were All Inclusive and everything even premium drinks and cocktails were included. We would go back to this hotel. It is lovely.
4 nachten verbleven in april 2023
Reactie van Customer Experience Department op 26 apr 2023
Dear Guest,thank you for choosing us as your holiday destination and for taking the time to give us your feedback. We are very happy to hear that you and your family had a wonderful holiday. Our team works hard every day to provide a fabulous holiday for all our guests. We will pass on your kind words to the rest of the team, they will be happy to know that our guests return home with great memories of them.Thank you again for your feedback. We look forward to the opportunity to welcome you back very soon.Kind regards from the whole Spring Hotel Bitacora team.

10/10 – Uitstekend

J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely Hotel in every way.
We are 50's couple. We stayed for 8 nights in this lovely hotel. The beds were comfy, room was big and had a fridge and safe at no extra cost. We had a poolroom view on the 4th floor and the views are great. The breakfast was amazing with large choice of everything. We only ate dinner twice but that was ok with plenty of choices. All the staff we met were nice and helpful. We be back no doubt.
8 nachten verbleven in februari 2023
Reactie van Customer Experiences op 12 mrt 2023
Dear J,First of all we would like to thank you for choosing Spring Hotels Bitácora & UP! as your destination to enjoy your holidays in Tenerife. We are very pleased to read such nice words you have dedicated to our facilities, as everything is made for the greatest enjoyment of our guests. We are also very happy that our gastronomic service has been to your liking; and the fact that our staff has contributed to the greater enjoyment of your holiday makes us very happy, as each and every one of them makes a 100% effort to provide our guests with unforgettable experiences. Once again we would like to thank you, but this for leaving an online review! Best regards from all the staff at Spring Hotels Bitácora & UP!

8/10 – Goed

Gudrun H

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in januari 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kaikki toimi. Henkilökuntaa riittävästi ja ei mitään valittamista.
7 nachten verbleven in november 2022
Reactie van Customer Experience Team op 8 dec 2022
Dear guest,thank you for choosing us to spend your holidays in Tenerife and for taking the time to give us such a nice feedback regarding your stay.We really hope you come visit us again to have another lovely experience in our Spring Hotel Bitacora & UP!Kind regards,Customer Experience Team

8/10 – Goed

Angela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would recommend this hotel to families in school holidays. It is the complete package. I missed English half term but it was half term in Wales Scotland and Ireland when I arrived. Big mistake! My second week was alot calmer. The adults only pool area is delightful with plenty of loungers, umbrellas and a spa pool. There is a huge variety of food available. The location is perfect for getting about. There was entertainment every night. The only negative was my bed wasn't very comfortable.
11 nachten verbleven in november 2022
Reactie van Customer Experience Team op 8 dec 2022
Dear guest,first of all we would like to thank you for choosing the Spring Hotel Bitacora & UP! to spend your holidays in Tenerife and for taking the time to give us a feedback of your stay here on Expedia.It is so nice to hear that you enjoyed your stay with us, that you liked our food and our entertainment.Regarding the beds, we would like to inform you that all of our mattresses are being changed now this month of December, so hopefully you decide to come back and see the change for yourself.We would love to have the chance to welcome you back in the near future!Kind regards,Customer Experience Team

6/10 – Redelijk

Stacey

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2022

6/10 – Redelijk

Tove

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Veldig mye støy ved bassengområdet fra aktivitetene som foregikk ved bassenget, de som ledet aktivitetene ropte inn i mikrofonen og lyden var ekstremt høy, særlig når man satt på balkongen. Måtte bytte rom til høyere opp for det var umulig å sitte på balkongen når disse aktivitetene skjedde, det samme gjaldt veldig høy musikk. På rommet var det glass og krus, men de ble ikke byttet ut med rene eller vasket på de 10 dagene vi var der. Sengene var utstyrt med plastikk laken under de vanlige, har aldri opplevd det tidligere, og det var ikke behagelig. Ellers var renholdet dårlig, kunne ikke se at det var vasket og det var alltid mye rusk og støv på gulvene etterpå.
11 nachten verbleven in maart 2022
Reactie van Bitácora op 21 mrt 2022
Dear Guest, We appreciate your time in sharing comments regarding your recent stay at our Spring Hotel Bitácora. Through your feedback we are able to maintain and improve the service we offer. Regarding cleanliness, we have a daily cleaning protocol, unless the "Do Not Disturb" sign is posted. In any case, we are at your disposal 24 hours a day at the reception, in case you need anything else, remove the plastic from the bed or a more thorough cleaning of something in particular, you could have informed us and we would have been able to solve it immediately. We will inform the relevant departments of any inconveniences. Our main goal is to ensure that we continue to provide unforgettable experiences for our guests. Your feedback is crucial in this process and we value your time and comments very much. Our team works hard every day to ensure that we deliver quality service and a memorable experience. We look forward to the opportunity to welcome you back! Best regards, The Customer Experience Team

8/10 – Goed

Rose

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in februari 2020
Reactie van Spring Bitácora Hotel op 1 mrt 2020
Thank you very much for your review and rating Rose. Hope to welcome you back very soon to our refurbished Bitácora. Sunny regards from Tenerife.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
I was on an all-inclusive package. The room had a great view and fantastic extended sun lounge area with an outdoor shower. These rooms are only at the end of the building on each floor. The food was pretty basic and they way they work on all-inclusive you need, 1. Arm band, 2. Your room card 3. Registration card.....A bit over the top if you’re just sitting at the pool. Staff friendly. Hotel clean.
5 nachten verbleven in mei 2019
Reactie van BITÁCORA HOTEL op 27 jul 2019
Dear Guest, many thanks for taking the time to share your experince with other travellers. Hope to welcome you soon. Meanwhile sunny regards from Bitácora Hotel!

8/10 – Goed

david

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good holiday
this hotel is in a great location. Just a seven minute walk to Las Vistas beach. Also the Safari shopping area and the Oasis shopping area are within easy walking distance. Majority of staff very friendly and polite only a couple of exceptions.
1 nacht verbleven in mei 2019
Reactie van BITÁCORA HOTEL op 27 jul 2019
Dear David, thank you very much for your rating. Happy summer and sunny regards from Tenerife!

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
3 nachten verbleven in mei 2019
Reactie van Bitácora Hotel op 4 aug 2019
thanks for your rating!

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic hotel
The hotel and location were fabulous. The food in the restaurant was the best we’ve had from an all inclusive. Staff were great too. All in all we had a brilliant time. Lovely pool as well. Animation team so happy go lucky and friendly. Will be back
3 nachten verbleven in maart 2019
Reactie van BITÁCORA HOTEL op 27 jul 2019
Dear Jane, many thanks for your 10 points and for so lovely review. Here we are waiting for you to enjoy another wonderful holidays with us!!!! See you very soon!!!! THANKS AGAIN!!!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Travaux dans les couloirs des chambres, marteau piqueur au bord de la piscine, salle de restaurant cantine et population âgée et anglaise. Tout est en supplément frigo dans la chambre, serviette de piscine Très cher pour les prestations
7 nachten verbleven in februari 2019

4/10 – Matig

Geverifieerde reiziger

8 nachten verbleven in december 2018
Reactie van BITACORA HOTEL op 27 jul 2019
Thanks for your rating. We regret that you have given us 2 points since by not commenting on the reason we cannot improve. Thanks again.

8/10 – Goed

Helen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in november 2018
Reactie van Bitácora Hotel op 4 aug 2019
thanks for your rating

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2018

10/10 – Uitstekend

Bramble, Lake District

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Second visit to the hotel will definitely return. Good location near the shops/beach and water park. Excellent food lots of fresh fish grilled in front of you. The most enthusiastic entertainment team you will ever meet. Lots of fun. Great for families. Brilliant!
7 nachten verbleven in oktober 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in oktober 2018

10/10 – Uitstekend

Nigel

Great stay!
My 7 year old said it was the best holiday ever. Great for kids!!! Good entertainment and food. The staff were friendly and couldn’t do more to help.
7 nachten verbleven in augustus 2018
Reactie van Bitácora Hotel op 4 aug 2019
Thank you! it is time to come back for your summer break!!!!

10/10 – Uitstekend

georgie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We have stayed in a few hotels in Las Americas and this has been the best one by far. Would recommend this hotel to anyone. Staff were really friendly and nothing was any bother.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel
Cannot fault this hotel ..would definitely recommend ,
6 nachten verbleven in december 2017

8/10 – Goed

jean

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2017

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The worst hotel iv ever been... It's to noisy..all staff are rude. The rude is tasteless horrible Don't go there u will be disappointed

8/10 – Goed

Español, C

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Buen hotel con personal estupendo.
Lo negativo: Hotel retirado de la playa. No tiene aparcamiento. El pic nic deberian mejorarlo. Lo positivo: Buenas instalaciones. Habitaciones amplias. Hall muy comodo. El personal muy amable y simpatico. Los chicos de la animacion extraordinarios.

8/10 – Goed

Daníel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Daníel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous hotel, wonderful food and excellent staff , many of whom have been there for years.

8/10 – Goed

diane, gloucestershire

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and comfortable hotel.
This was our third stay at this hotel and as with previous stays we felt ease as soon as we checked in. There were a couple of things we were not happy about, one being that after breakfast when we wanted to sunbathe by the pool almost every lounger was reserved with towels. That is not so bad if they were going to be used in the morning, but when lots of them weren't being used until later in the afternoon it seemed wrong that we could only get a lounger on the slope some way from the pool while the ones near the pool were not being used. The other thing we found annoying was that in the entertainment room after dinner it was difficult to get our drinks as the waiters were always so busy.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 night stay
Enjoyed our stay in the hotel - rooms were clean and modern. Pool area was a bit cramped with the sunbeds. Hotel in ideal location

8/10 – Goed

kenzie, M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel, great location
We stayed when it was relatively quiet -so there were plenty of sun beds and space by the gorgeous two pools! We had a really huge room that was really nice -with great bathroom, wardrobe etc. All the staff were really nice and friendly but we did have some issues as we had never been on holiday half board and weren't sure how the dining room worked etc. this wasn't explained and there wasn't great explanation about these things (some of the information was in the books given at check in, some wasn't). The food was good at breakfast, and ok at dinner. Not great choices for veggies. The waiting staff at dinner were lovely though. The hotel is in a great area, close to the beach and to shopping and restaurants. There weren't many people our age in groups of friends (it was mainly couples and families) but we still had a really lovely stay! Would definitely recommend this hotel.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel review
Very local to beach and shops, great pool and entertainment facilities and the food was good

10/10 – Uitstekend

John, Newcastle upon Tyne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant hotel!
Fantastic stay with first class service, the staff were fantastic, the hotel extremely clean and we will absolutely return and recommend to family and friends!

8/10 – Goed

Anne, London

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Comfortable, old fashioned hotel
This is a comfortable, old fashioned hotel with a mature and loyal clientelle. We recently enjoyed our third visit and found that it had remained unchanged. It has a safe and cosy atmosphere with the majority of clients being British, mostly from more northern areas. It's central position, being very close to shops and the beach, is a big plus for many.

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Velg et annet hotell
Frokost var bra men lunsj og middag var dårlig buffe. Fint vassengområde og fin lekepark til barna. Dårlig oppfølging av resepsjon ved henvendelser. Bra beliggenhet. Mye støy fra underholdning på hotell på kvelden.

10/10 – Uitstekend

Georgia

Positief: Staat van de accommodatie en faciliteiten, comfort kamer

10/10 – Uitstekend

Iain, Motherwell

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Great no problem

10/10 – Uitstekend

john, surrey uk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
impressed !
4th time i've visited tenerife in the last 3 years , 1st time that i've stayed at this hotel , THIS IS WHERE I WILL STAY ON MY NEXT VISIT ! ! ! clean , modern hotel in a great location , excellent staff . bus ( free ) stop for siam pk outside .

8/10 – Goed

Paul, UK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great family holiday
Great stay for families. Good entertainment, good food, caters for all ages. Biggest negative - Sunbeds - if you like a sunbed then you have to join the mad 6.00am rush to secure your bed with a towel!!! Hotel Bitacora you need to sort this out!!! Apart from that, I would recommend this accomodation.

6/10 – Redelijk

tracy, scotland

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel but no room for my parents
Booked this hotel for 3 nights half board for my parents then 6 consecutive nights direct with the hotel. Unfortunately the hotel lost the expedia booking ( hotels mistake) for the first 3 nights of their stay and my elderly parents had to stay in the sister hotel across the road. As we were also stayin at the bitacora the hotel did give my parents all inclusive bands so they could spend the whole day with us but it's really not acceptable that they were so obviously overbooked.

8/10 – Goed

Smith, Bournemouth

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Nice hotel close to all amenities
Hotel room lovely , newly decorated, very clean, pool view, however noise from the entertainment could be clearly heard even with balcony door closed made it difficult to relax if wanted to have early night or just sit out on balcony, food was excellent , we upgraded to all inclusive which was good value, pools were nice however not enough space around the pool to accommodate enough sunbeds for everyone , consequently having to get up early to try and get a sunbed as people were putting towels down as early as 6am even though the pool area didn't open untill 7am people were using a back enterance to gain access, pool cafe offerd good quick and efficient service with friendly staff, staff in main resterant very pleasant and again efficient, entertainment crew worked very hard and were always friendly , bar staff were often very rushed, and you could wait up to 30 minutes to get served this resulted in the staff coming across as often rude as so rushed they would slam the drinks down this was overall a good hotel but we wont return as too busy for us , however if you like lots of hustle and bustle then this hotel wiil suit you