Vakantie en citytrip naar Suncook

Very friendly staff and good rooms. Perfect location near red, orange and green subway lines and lots of places to eat in nearby chinatown. Recommended!

Good location

I have stayed at this hotel previously and am pleased with improvements made by Eurostar. The lobby is nicer with the breakfast room moved behind the reception desk instead of in middle of lobby. There is plenty of seating now, and the staff was great, friendly and helpful. Matt in particularly gave us some great recommendations. The rooms are fine with comfortable bedding and newer TVs, could use a few more bathroom amenities, hot water very slow in getting up to 7th floor. But I was glad to see that they had finally placed coffeemakers in the rooms with a variety of pods. The location is wonderful, so much within walking distance; I will definitely stay there again.

Het personeel is erg vriendelijk een behulpzaam. Prima kamer en bedden liggen prima.

I rarely leave negative reviews, but this stay was disappointing from start to finish. Before booking, I specifically called to confirm that the hotel had a pool, as that was an important amenity for our trip. Unfortunately, the call center provided incorrect information, and we discovered upon arrival that there was no pool. When I brought this up at check-in, rather than showing empathy or offering any solution, the front desk associate came across as dismissive, which immediately set the tone for our stay. The room itself felt dated and poorly maintained, far below what I expected for the price. To make matters worse, the front desk staff spent an extended period loudly discussing what sounded like an overnight incident in the lobby, creating an unprofessional atmosphere instead of a welcoming one. Overall, the experience did not match the cost of the stay. There are far better accommodations in the area at a similar price point that provide a much more enjoyable and professional guest experience. I would recommend looking elsewhere.