To start arriving was a little confusing however we did arrive early so the room wasn’t quite ready which is completely ok. we went to the lockboxes as described and grabbed a set of keys, online says parking pass will also be in the box but it was not so I figured maybe they’d put it there once it was closer to check in so we left and got food and came back at 4. When we got back we checked the boxes again and no parking pass but found another 4 keys in the box which we found out during our week open absolutely nothing lol we went up to our room and walked in and immediately got smacked in the face with heat, the room was 82 degrees inside, and we have a 6 month old infant with us, not cool. We adjusted the temperature and it refused to cool, luckily father in law is mechanically inclined and noticed the drain was clogged in the hvac unit so we called someone rather then chance them saying we broke it. Tech showed up and said “oh no not this unit, I’ve been having trouble with this” meaning he already knew this unit, meaning he’d been there before, also meaning they knew beforehand it was broken and put me in the room anyway with no warning. He drained it and said it would freeze over and told us how to fix it when not if it did. First of all I’m not on vacation to babysit someone else’s ac I’m here to relax. That led to us calling customer service 4 additional times, the final time I told them if they didn’t fix it I was leaving and disputing the charges with my card because I have a baby inside and it cannot remain this hot. A different tech came out and added freon to the unit which ultimately fixed it for our stay but he said it was going to need replaced because it’s done for. Awesome. That was the first 4days of our 7 day stay. Through the stay we encountered the broken ac, the elevator stopped working and needed repaired, the lobby access only with key is understandable but frustrating when your hands are full after shopping or going to the beach, internet hardly worked at all and was in and out which only really mattered when it was time to come home and relax, light switches were glued stuck and wires ran down the wall which was just really an eye sore more then anything but gave the impression the owner doesn’t really care. Overall not the most relaxing vacation we’ve had and needs improvement is avoid this room at all costs until it says, NEW A/C