Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The Palm Bay Club was terrible the hot tub was broken for most of our stay. It was broken for 9 days prior to our arrival another guest told us. When it was finally fixed the pool then broke on the bayside and had caution tape all around it. The first condo I went to stay in the furniture was filthy in the living room, I asked for a new room big deal at the office as it was almost 5 PM. They did let me look at another room which I took bit was further away than my first condo. During my stay discovered by the awful smell when sleeping in the one Queen bed a large urine stain that covered most of the mattress. The GM was engaged and came to the room to view. He stated an elderly lady owned the condo and was there for the Winter. It was truly disgusting and not sure why the cleaning service would not alert the GM to the issue. They did send a cleaning company to steam it after I had already slept in for 5 nights. I was going to clean the bedding because I could not figure out the smell and that is when I discovered the urine-stained mattress. After that I slept in the other queen bed with my Husband which was not comfortable as we are used to a King size bed at home. The GM stated he would make an adjustment to my bill. He refunded 1 night which was super insulting as I paid a lot of money for that condo. I am pretty sure I only got one night because the AC was broken in the Towers for 3 days, so I am sure those people had to be comped as well. I called and left a message when I returned home to state that 1 night refund was insulting as I stayed there for 12 nights. The GM then had someone call me and I stated that I wanted to speak to the GM (I never received a call back) Also the condo had minimal everything pots and pans, like 8 forks and scratched pans you could not cook in they needed thrown out. Also, will not let you exchange towels but once, so I had to laundry often as each person was allotted 2 washcloths. I have stayed here 3 times and will never ret