Hôtel près de Parc de la Source Thermale de Shenlonggu (Sanya)

« Assistant front desk manager was brilliant he provided us with service above and beyond our expectations and made us feel very welcome. He is an excellent ambassador for this hotel. We appreciated him providing us personal service. »

« Pretty good service and love ice coffee at breakfast time. »

« My fiancé and I stayed here for 6 nights in a deluxe room at the end of February. The room was very spacious and had all the amenities we needed for a comfortable stay. The resort pools were nice, although they weren’t quite as relaxing as we had hoped. There were a lot of people using SUPs which made it difficult to fully relax by the poolside, and during our stay the beachfront pool was closed due to the fireworks happening every night for Lunar New Year. The gym facilities were also very...

« Bra »

« Ce que j’ai aimé : les piscines, la propreté, la disponibilité des personnels. Pas de commentaire négatif hormis que j’ai appris en milieu de séjour que je pouvais bénéficier du club Millésime de l’établissement. Cela m’aurait évité un petit déjeuner musclé avec les 600 personnes arrivées pour un meeting. La responsable de l’établissement s’est bien excusé pour l’oubli. »

« Cadre splendide, piscine magnifique, plage parfaite. Par contre, Wifi payant, 3 navettes par jour (beaucoup trop peu), toutes les activités sont payantes, seulement la plage de l'hôtel est nettoyée de chaque côté bouteilles, sacs plastique, etc. Propreté des chambres à désirer. Hôtel loin de tout mais pour le repos parfait. »

« 酒店的沙滩是附近酒店中人最少的 »

« Cada vez que voy a la cadena de hoteles Raffles la atención es exquisita lamentablemente en este hotel nadie hablaba inglés las pocas personas que lo hablaban no se les entendía no había comida internacional solamente había comida asiática. »

« This was one of the worst hotel experiences I’ve ever had and completely unworthy of the Westin name or a so-called 5-star rating. The hotel is extremely dirty. After sleeping just one night, my entire arm and back were covered in red, swollen bite marks. This was not a minor irritation — it was obvious and alarming. Cleanliness is the most basic expectation, and this hotel failed badly. Instead of taking responsibility, the hotel tried to blame me, suggesting the bites were caused by eating...

« 非常棒！ »

« 入住舒適，服務好。早餐款式多，溫泉人不多。 »

« We are totally disappointed by the room and quality standards of Fairmont Haitang Bay in Sanya. We had high hopes on Fairmont, being a prestigious US hospitality brand, and left it the very last stop of our four-day-three-night itinerary. The room facilities are not professionally installed. Room size (allegedly 63 sq m but nowhere near it) and arrangement are not the same as the website suggested. I would understand this kind of standards coming from a three-star class but we paid US$200 for it...