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Avis sur Rehana Sharm Resort - Aqua Park & Spa - Families & Couples Only

4 out of 5
Rehana Sharm Resort - Aqua Park & Spa - Families & Couples Only
7th Km North Sharm Airport - Nabq Bay, Sharm El Sheikh, South Sinai Governorate

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 9 avis sur 16." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 16." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 16." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 16." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 16." "

7,6/10

Propreté

8,0/10

Personnel et service

8,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

EDILSON

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confortável por um bom preço
Resort imenso, mas todas as refeições e principais atividades são feitas no resort que fica em frente e do mesmo grupo. Piscinas paradisíacas e confortável acesso a praia. A comida é abundante, mas perde muito na qualidade e sabor. Espaço dedicado quase que exclusivamente aos russos. O resort dessa qualidade comete um erro grave em tempos de comunicação rápida. Não há internet gratuita nos quartos, apenas no lobby do hotel. Não posso avaliar outros quartos, mas o que me atribuíram, o ar condicionado era barulhento e o piso do banheiro não tinha descida da água, alagando todo o espaço. Nos quatro dias de nossa hospedagem, os restaurantes temáticos nuca estavam disponíveis para reserva.
Séjour de 4 nuits en janvier 2024

2/10 Horrible

Franchesca

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't like the check-in process. It was unorganized, I feel like the staff prioritized other guests who got there after us, were overall unhelpful. They attempted to charge me twice for the cost of the room refused to call expedia reps back so they could confirm that I already paid in full (even after showing them my receipt/confirmation). The manager of the hotel told me not to worry and that everything was okay. He promised to give us priority seating in one of the specialty restaurants for our trouble (lies). We were unable to check-in fully upon arrival and were told to go and eat first because the room wasn't ready. After two hours we went back to the service desk to check in get our key were told we would be charged for late check-in. We had to argue about this as well bc they did not ALLOW us to check-in on time. We got to the room and it was not as pictured for the family room. There were supposed to be two rooms with three twins however it was one large space with a queen two twins. The bathroom was filthy and the floors were still wet after they "mopped." Around 9/10p, there was loud knocking on the door eventually a note was slid under to come to the service desk. THEY WERE STILL TRYING TO CHARGE ME FOR THE ROOM. After having to argue again, the finance manager stated he would have guest services call expedia in the morning and they wouldn't bother me again (lies) . The food was just okay. The waiters around the property were kind and accommodating.
Séjour de 2 nuits en janvier 2022

6/10 Satisfaisant

Temur

Voyage en famille
Les points forts : Personnel et service
The room is not clean. The curtains on the window are dirty. The bathroom is also not clean. It can be seen that the hotel was good before, and now nothing prevents the hotel from returning its old grandeur, the good will of the management is needed. The staff are mostly all helpful and nice.
Séjour de 7 nuits en janvier 2022

10/10 Excellent

Mali, Sharm

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay and amazing staff ,special thanks to Mr.Salah and The GM Mr.Khalid
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Aly, New York

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was very nice thanks m.salah and m.ahmed esa in reception they take care of all clients and m.kaled manger restaurant I was very enjoying the food,,, all was perfect,,, thanks rehana see you soon,
Séjour de 1 nuit en février 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved my stay and the hospitality. The only 2 things...it os sdvertised as a SPA bjt there were no spa facilities and there is no airport shuttle which is convenient if you have a 3 am flight to catch although the hotel did arrange one for me on my return journey.
Séjour de 8 nuits en décembre 2019

10/10 Excellent

J

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, would recommend. The staff were more than great and helpful, probably the best staff ive encountered this far. a lot of entertainment options, all kinds of sports, spa, and almost daily events like parties and kareoke.
Séjour de 3 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So nice hotel in all things and very beautiful animation really thank you very much,
Séjour de 1 nuit en mai 2019

10/10 Excellent

Marta

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2019

2/10 Horrible

Sameh

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018

10/10 Excellent

Ashraf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A fantastic resort
It's was so good for everything
Séjour de 4 nuits en novembre 2018

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 6 nuits en novembre 2018

8/10 Bien

Andrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Все хорошо, кроме старой мебели в номере и очень « тормозного» wi-fi на ресепшн
Séjour de 6 nuits en novembre 2018
Réponse de CustomerCare le 13 nov. 2018
Здравствуйте, уважаемый Андрей! Благодарим Вас за выбор нашего отеля, а также написание отзыва! Мы учтем вышеуказанные пожелания и будем стараться улучшить наш сервис, а также скорость интернета. С уважением, Отдел по работе с гостями