6/10 Satisfaisant
Majella C.
10 avr. 2024
Les points forts : Propreté
Misleading information & poor communication
Unfortunately we were mislead by the property manager when booking the property. We explained we would need two separate out buildings each with two bedrooms, to cater for our two families with young children.
Unfortunately when we checked in we were told there were 4 separate buildings with one single room in each and one single room in the main house. We cut our stay short to find something more suitable for our families with small children. The villa cleaning staff were also in the villa grounds for four hours a day at least & were found lying on the kitchen floor smoking when we came home at lunch. We were also concerned about security as we had 3 villa staff members turn up at 1030pm at night trying to get access through the locked gate to ‘turn the pool lights on’ for the villa next door. We tried to contact villa management that night with no answer. Unacceptable with small children in the villa. We also requested a refund for the last 4 nights we were not staying due to room configurations & were only given 3 nights refund.
On a positive note the villa grounds were nice & large and inside villas were relatively clean & updated. Main villa area needs a larger aircon though that is effective in that space. Overall I wouldn’t stay here again.
Majella C.
Séjour de 7 nuits en mars 2024