Vakantie en citytrip naar 's-Gravenwezel

Location near good public transport but also near hospital and busy road wit plenty siren movements. Overwhelmed by the use of mirrorred interior. Nice in spacy pool space but unable to hide limited ceiling height in this converted office building. Lacking responsible senior staff. Overactive in e messages 'to prepare your experience " but upon arrival agreed services (extra towels, pool-reservation) were not arranged. Typical example of management focus on return on investment more important than providing quality hospitality at 4* level (and recruiting well paid/motivated staff).

Friendly staff, great room, large and clean, we had a lovely stay

The Hotel was on my list of go-to hotels when I was visiting Brussel but I could easily say it didn’t meet my expectations. Maybe I’m too spoiled with being in better hotels in Europe but from what I saw online I thought I could expect more. Rooms are not quiet at all, there’s traffic, sirens and noisy motorcycles all night long. Spa with view is magnificent, but it all misses the feeling of being taken care of pretty well. Some personnel isn’t ready for a job in hospitality if you ask me. No simple greetings, talking loud to each other, waiting lines at the reception desk at check out. I think this once was a really nice place but then it got too well so now they’re on automatic pilot.

Hotel wordt zeer goed gerund door een jong team

Prima ligging met voldoende faciliteiten. Goede matrassen en kussens . Rustige kamer op 6 de verdieping. Wel heel prijselijk : ca . 200 € per nacht voor 2 persoonskamer . Het ontbijt was heel uitgebreid maar werd onvoldoende aangevuld . De ruimte was niet aangenaam : gaf een aftandse indruk ! De zeer centrale ligging was zeker een pluspunt.