Rivière Cuando

Chambre pas insonorisé et environnement très bruyant

We stayed three nights on the ninth floor, enjoying spectacular views and convenient restaurant access. The location is fantastic but understandably loud and chaotic. Unfortunately, cleanliness was unacceptable. The bathroom had dusty walls, filthy shower glass, hair, soap scum, and a clogged drain that left us standing in dirty water. The elevator was filthy and frightening. The sheets were the worst I’ve experienced in 40 years of traveling: old, pilled, and scratchy. Worn pillows, a rock-hard mattress, and nonstop street noise made sleeping miserable. The Wi-Fi was atrocious, disconnecting constantly and unavailable 75% of the time. When connected, speeds were painfully slow. We had to visit the café for reliable internet. Thankfully, the restaurant staff were wonderful! Miriam, the marketing director, cook, and others were genuinely welcoming. Breakfast service was excellent. Spectacular views and lovely staff, but cleanliness, maintenance, comfort, and internet desperately need improvement.