At first glance, my husband and I found the property excellent for our stay. While unpacking, we later found a number of cleaning issues that we had to take care of ourselves. Due to the inability to change rooms, we were refunded a portion of our stay which we deemed acceptable. After departing, I was pleased with how quickly the manager contacted me (because of my complaints) in order to address our concerns. She apologized and respectfully listened to my detailed discrepancies in order to resolve/prevent such undesirable cleaning issues for guests in the future.
Enjoyed a comfortable weekend stay at Candlewood Suites in Raleigh. The room was clean, efficient, and well-equipped for a short trip. Great value and quiet atmosphereâperfect for a quick getaway or business visit.
The room we got was for handicap individuals and so everything seemed small and uncomfortable. It will definitely be more comfortable and suited for a guest whoâs handicap.
I like the hotel in general. The location was great, right off the expressway. During my check in, the staff was exceptional. The next time I am doing business in that area, I will most likely choose the Candlewood hotel.
The property was close to where we needed to be in a convenient area of Raleigh. Free parking was a bonus. The room was mostly clean, though a certain smell permeated, mostly in the hallways, more so than in the actual room.
Theirs hotel was nice for a one night stay. Was a little loud from outside traffic. Must be close to a fire station because we heard fire truck sirens all night. The hallway smelled a little funny and was dyed, but the room smelled fine and was clean.
Check in was smooth because of Hotels.com. Pleasant staff. Room was nice size. Shower was great. Kitchen/cooking equipment was a plus. Glass ware was a pleasant change from paper and plastic. Bed was very comfortable. HVAC keep the room pleasant during the day and night.
I traveled to Raleigh with my dog and this hotel was perfect. It was pet friendly without the high charges as most places have. The room was clean and spacious.