Je vakantie naar Luxemburg

!!! THIS HOTEL HAS A BED BUG INFESTATION PLEASE BE CAREFUL !!! This hotel is a disgrace. DO NOT STAY HERE. Not now and not in the near future. As you can see from other reviews: they do not take health concerns such as bed bugs seriously. There was bed bugs in our room, which we told to multiple members of staff. We were not taken seriously and not offered any sort of compensation or solution. It was basically: leave or stay in the bed bug-infested room. This hotel clearly has an issue they are not dealing with (please also look at the other reviews). The staff treated us horrendously and denied to offer us any help. We did not get a refund because of our non-refundable booking. You would hope that a bed bug-infestation is an exception to this policy, but apparently the hotel management is happy to put their guests at risk. Despite multiple reports, they have not addressed the issue and the hotel has a current and active infestation of bed bugs. They pretend to care in response to negative reviews, but our experience has been anything but positive. We were not met with a single sliver of empathy from staff and were not offered any help. Instead: we first had to sleep on the floor of our room, and then were told to wait and wait until the manager could provide a response (which she/he did not do, instead opting to only respond to our rep from Hotels.com and not us ). This hotel is an absolute mess. Please reconsider staying here if you value your own health and sanity.

Two major flaws, unfortunately: 1. The rooms facing the square are unfortunately not sufficiently sound insulated. You'd hear the garbage trucks & the pavements being pressure washed a dawn, and loud music and bar noises in the evening. Three star chains with rooms facing airport runways do a better job installing triple/quadruple glazing. Somewhat disappointed to see that nobody at Sofitel thought about this. Eventually changed rooms and settled for a smaller one with a rather underwhelming inner courtyard view just to be able to sleep. 2. There, I had to find out that the AC cannot be switched off. No matter the setting you chose, air just keeps blasting. Not a bug, but a feature apparently - as told when I inquired. Everything else was perfect, but those two building planning shortcomings would make me chose a different hotel for my next trip in Brussels.

Es war win großartiger Aufenthalt! wir kommen wieder - Tolle Lage, Tolles Zimmer, Tolles Personal

We Verbleven 3 nachten in het hotel voor een citytrip door Keulen. Erg leuke stad en zeker de moeite waard. Was er met mijn gezin. Kamers waren schoon en werden ook iedere dag goed verschoont. Badkamer ietwat gedateerd, bad met douche erin werkt voor ons niet meer anno nu. Desalniettemin schoon en dat is het belangrijkste. De kamer zelf ruim en Schoon en de airco deed het heel goed. Bedden waren prima Minpuntje: de toegangsdeur sloot niet goed waardoor we deze telkens heel goed moesten aandrukken met echt wat kracht. Denk dat de Buren ook last ervan hadden want het dreunde ook telkens door als een deur dichtging. Zelfde gold voor de kamer van onze kids. Ontbijt vonden we erg goed, gevarieerd en alles werd op tijd aangevuld. Je kon ook zelf je wafel vers bereiden wat een leuke toevoeging is. Personeel was vriendelijk en efficiënt. Zwembad (niet al te groot)met whirlpool en fitness faciliteiten ( technogym)voldeden. Deze moeten wel worden gedeeld met de bewoners van het naastgelegen senioren appartementen complex. Hou hier rekening mee. Hotel is een aanrader zeker qua prijs/kwaliteit en ook de ligging is ideaal, 5 min lopen van Keulen Centraal station en winkelcentrum ook echt op loopafstand. Wij reisden met de trein maar zagen ook genoeg (betaalde) parkeergelegenheden

A nice, central hotel in Brussels with a beautiful garden and a helpful staff.