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Avis sur Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5 out of 5
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 1409 avis sur 1778." "
Note des voyageurs de 8 (Bien), d’après 173 avis sur 1778." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 1778." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1778." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1778." "

9,8/10

Propreté

9,4/10

Personnel et service

9,6/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 Excellent

Sophie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel exceptionnel
Séjour de 3 nuits en mars 2023
Réponse de Guest Service HXA le 3 avr. 2023
Dear guest,Thank you very much for taking the time to share your opinion with us.We are glad to know that you enjoyed your stay at Xcaret Arte. We appreciate your kind comments that motivate us to improve and continue providing the best vacations with a taste of Mexico. We look forward to your next visit! Sincerely, Hotel Management Xcaret Arte

10/10 Excellent

Alina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La nature…
Séjour de 6 nuits en juin 2022
Réponse de Hotel Management Xcaret Arte le 16 juin 2022
Dear Ms. Alina, Thank you for taking the time to evaluated your stay with us at Xcaret Arte, we are glad to know that you enjoyed your stay and we hope we can welcome you back in the near future. Sincerely

10/10 Excellent

Sijia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good options for dining, some places has long line need to wait but overall 5 star experience

10/10 Excellent

Raymond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
this had to be one of the best resorts my wife and I have ever been to. We enjoyed it so much. We will return soon.

10/10 Excellent

Abigail

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really enjoyed staying at Xcaret Arte. We loved the food and the lively architecture and art pieces throughout the hotel. Our room was always clean and comfy. The staff was very friendly and helpful they honestly made our trip really easy and fun.i was loved that the parks were included with our stay.we definitely want to come back next year.
Séjour de 6 nuits en mai 2024
Réponse de Hotel Xcaret Management le 27 mai 2024
Dear Abigail,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Denisse Marcano

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved all about the hotel and the parks, are absolutely beautiful and entertaining. The food was delicious, the staffing was so kind and helpful. I will definitely go back there to spend more time in Mexico.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Xcaret Management le 27 mai 2024
Dear Denisse,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Vianey Idania Calvillo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
has everything you can ask for
Séjour de 3 nuits en mai 2024
Réponse de Hotel Xcaret Management le 23 mai 2024
Dear Vianey,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Carra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
definitely coming back. Amazing resort. Great customer service. Fault, safe.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Xcaret Management le 22 mai 2024
Dear Carra,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xcaret Resorts offer everything no need to go out of resort!
Séjour de 6 nuits en mai 2024
Réponse de Hotel Xcaret Management le 22 mai 2024
Dear Maria,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel! The staff were extremely attentive! We loved our stay and would definitely be back!
Séjour de 3 nuits en mai 2024
Réponse de Hotel Xcaret Management le 15 mai 2024
Dear Jose,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Dirección de Hotel Xcaret Arte le 14 mai 2024
Estimada Maria,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

8/10 Bien

Rosa

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
All employees excellent service Bed & pillows to hard need to change for better quality Love the rest of Xcaret Arte all fan including
Séjour de 6 nuits en mai 2024
Réponse de Hotel Xcaret Management le 12 mai 2024
Dear Rosa,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Joann

Les points forts : Propreté, personnel et service, équipements
Every single thing was perfect
Séjour de 1 nuit en mai 2024
Réponse de Hotel Xcaret Management le 9 mai 2024
Dear Joann,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

8/10 Bien

Armando

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Casa de los artistas, terrible la cortesia nocturna de la habitacion, de 4 noches solo la hiceron una noche, el room service pesimo 1:30 hora despues de hacer nuestra orden tuvimos que hablar para cancelar y ni siquiera una disculpa o explicacion por la tardanza. algo que tambein me hubiera gustado que no cambiara es la cena a la carta del Cayuco ahora es buffet al igual que la comida.
Séjour de 4 nuits en mai 2024
Réponse de Dirección de Hotel Xcaret Arte le 9 mai 2024
Estimado Armando,Apreciamos que se haya hospedado con nosotros y también apreciamos que se haya tomado el tiempo para contarnos sobre su experiencia.Su opinión es fundamental para mejorar nuestros servicios, y lamentamos no haber cumplido con sus expectativas, hemos realizado una el análisis de su situación en particular e implementado medidas para evitar que se repita en el futuro. Esperamos que nos permita recibirle nuevamente para cambiar la perspectiva de su experiencia.

2/10 Horrible

Miguel Angel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tengan cuidado si reservan por EXPEDIA, a la hora de mi salida argumentaron que no tenían el pago de la reservación, que ya había sido cargado a mi tarjeta por EXPEDIA , y fui OBLIGADO a dejar un voucher adicional con el cobro de mi estancia, me parece increíble que nunca me dijeron nada hasta que hice el CHECK OUT y con prisa para tomar su autobús para ir al aeropuerto. Pésimo trato al cliente!!!
Séjour de 1 nuit en mai 2024
Réponse de Dirección de Hotel Xcaret Arte le 9 mai 2024
Estimado Sr. Traver,Apreciamos que se haya hospedado con nosotros y también apreciamos que se haya tomado el tiempo para contarnos sobre su experiencia.Su opinión es fundamental para mejorar nuestros servicios, y lamentamos no haber cumplido con sus expectativas, hemos realizado una el análisis de su situación en particular e implementado medidas para evitar que se repita en el futuro. Esperamos que nos permita recibirle nuevamente para cambiar la perspectiva de su experiencia.

10/10 Excellent

DOLORES PAOLA

Séjour de 1 nuit en mai 2024
Réponse de Dirección de Hotel Xcaret Arte le 27 mai 2024
Estimada Dolores Paola,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

4/10 Médiocre

daniel

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staffs are poorly managed
Séjour de 3 nuits en avril 2024
Réponse de Hotel Xcaret Management le 4 mai 2024
Dear Daniel,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to improving our services, and we are sorry that we did not meet your expectations hopefully we have more information about it. We hope you allow us to welcome you again to change the experience.

10/10 Excellent

Angel Galvan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Dirección de Hotel Xcaret Arte le 4 mai 2024
Estimado Sr. Galván,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 Excellent

Fred

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All around fabulous resort amazing food and healthy choices
Séjour de 5 nuits en avril 2024
Réponse de Hotel Xcaret Management le 1 mai 2024
Dear Fred,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

6/10 Satisfaisant

Won

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Bed bugs ruined it for me. Won’t be back, which is a shame because everything else was great.
Séjour de 6 nuits en avril 2024
Réponse de Hotel Xcaret Management le 29 avr. 2024
Dear Won,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is essential to improve our services, and we regret not having met your expectations, we have carried out an analysis of your particular situation and implemented measures to prevent it from happening in the future. We hope you will allow us to welcome you again to change the perspective of your experience.

2/10 Horrible

Matthew

Les points faibles : Personnel et service
Title: Disappointing Experience at Xcaret Arte for a Special Occasion Two years ago, my experience at Xcaret Arte was stellar, prompting me to choose this location once again for another milestone - my 40th birthday. Unfortunately, this visit has not lived up to the previous standard, leading me to reconsider my recommendation of this hotel. Despite booking five rooms directly through the hotel based on the promise of enhanced service, our experience has been anything but satisfactory. A primary issue has been the unavailability of the Michelin star restaurants. Despite assurances that the booking of these highly sought-after dining experiences would be managed on our behalf, upon arrival, we found them completely booked. This oversight has significantly impacted our celebration, as no accommodations could be made for our large party. The difference between our current experience and the one from two years ago is night and day. Previously, every detail was handled with care, ensuring a memorable celebration. This time, the lack of attention to our specific needs and the failure to secure important aspects of our trip has left us deeply disappointed. For those considering Xcaret Arte for a special occasion or group event, I would advise caution. The inconsistency in service and failure to deliver on promises may mar your experience as it did ours. Unfortunately, based on this visit, I cannot recommend Xcaret Arte at this time.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Xcaret Management le 29 avr. 2024
Dear Mr. Guillory,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is essential to improve our services, and we regret not having met your expectations, we have carried out an analysis of your particular situation and implemented measures to prevent it from happening in the future. We hope you will allow us to welcome you again to change the perspective of your experience.

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Everything was 10/10
Séjour de 2 nuits en avril 2024
Réponse de Hotel Xcaret Management le 26 avr. 2024
Dear Sarah,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

4/10 Médiocre

SILVIA

Séjour de 3 nuits en avril 2024
Réponse de Dirección de Hotel Xcaret Arte le 12 mai 2024
Estimada Silvia,Apreciamos que se haya hospedado con nosotros y también apreciamos que se haya tomado el tiempo para evaluar su experiencia.Su opinión es fundamental para mejorar nuestros servicios, y lamentamos no haber cumplido con sus expectativas, ojalá tengamos más información al respecto. Esperamos que nos permita recibirle nuevamente para cambiar la experiencia.

10/10 Excellent

Yazmin

Séjour de 1 nuit en avril 2024
Réponse de Dirección de Hotel Xcaret Arte le 8 mai 2024
Estimada Yazmin,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 Excellent

Niv

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing. The staff, the parks, the architecture. We were there on a honeymoon and enjoyed every second! (very expensive though)
Séjour de 13 nuits en mars 2024
Réponse de Hotel Xcaret Management le 16 avr. 2024
Dear Niv,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

8/10 Bien

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was great - just way too expensive.
Séjour de 6 nuits en avril 2024
Réponse de Hotel Xcaret Management le 14 avr. 2024
Dear ChrisWe appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Samuel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All staffers were super helpful, and willing to answer your questions. From the gardeners to the bus drivers, waiters, etc., all really friendly
Séjour de 5 nuits en avril 2024
Réponse de Hotel Xcaret Management le 14 avr. 2024
Dear Samuel, We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Kacie, Reno

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Xcaret Management le 12 avr. 2024
Dear Kacie,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Friendly service and all inclusive.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Xcaret Management le 9 avr. 2024
Dear Paul,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Rodolfo Antonio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La catinita viaipi
Séjour de 1 nuit en avril 2024
Réponse de Dirección de Hotel Xcaret Arte le 9 avr. 2024
Estimado Rodolfo Antonio,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de contarnos su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

2/10 Horrible

Wei

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Not worth the money.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Xcaret Management le 5 avr. 2024
Dear Mrs. Wei,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to improving our services, and we are sorry that we did not meet your expectations hopefully we have more information about it.We hope you allow us to welcome you again to change the experience.

10/10 Excellent

Paulino

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best vacation.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Xcaret Management le 3 avr. 2024
Dear Paulino,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

ANA C

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 5 nuits en mars 2024
Réponse de Hotel Xcaret Management le 3 avr. 2024
Dear Ana C,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

4/10 Médiocre

Guadalupe

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Nos atendieron muy mal no hicieron servicio a habitación
Séjour de 1 nuit en mars 2024
Réponse de Dirección de Hotel Xcaret Arte le 3 avr. 2024
Estimada Guadalupe,Apreciamos que se haya hospedado con nosotros y también apreciamos que se haya tomado el tiempo para evaluar su experiencia.Su opinión es fundamental para mejorar nuestros servicios, y lamentamos no haber cumplido con sus expectativas, ojalá tengamos más información al respecto. Esperamos que nos permita recibirle nuevamente para cambiar la experiencia.

10/10 Excellent

Chris

Séjour de 4 nuits en mars 2024
Réponse de Hotel Xcaret Management le 3 avr. 2024
Dear Chris,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

2/10 Horrible

Wei

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Where do I begin with? First of all. The pool and beach hours they closed everything at 1900 or earlier. So when you finished visiting the parks and do other stuff the pool is closed. I don’t even got to enjoy the pool and the beach much. Unlike other hotels. I think they keep everything open until 2100 or something like that. This hotel is expensive and the food are cheap. No high quality food. The taste is so disappointed some of the restaurants are only open to “VIP” guests. And if you want to eat there. You have to pay!!!! What happened to all inclusive hotels!!! I already paid a lot !!!! Just don’t go. If you want to visit the parks just buy the passes. Stay somewhere else.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Xcaret Management le 5 avr. 2024
Dear Wei,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to improving our services, and we are sorry that we did not meet your expectations hopefully we have more information about it. We hope you allow us to welcome you again to change the experience.

10/10 Excellent

Gera

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Dirección de Hotel Xcaret Arte le 3 avr. 2024
Estimado Gera,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

8/10 Bien

Anna

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort. Perfect combination of luxury, nature, history, and access to adventure! Loved our time here!
Séjour de 3 nuits en mars 2024
Réponse de Hotel Xcaret Management le 3 avr. 2024
Dear Anna,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Jesse Honer

Les points forts : Équipements
Top notch all the way around with facilities and food
Séjour de 4 nuits en mars 2024
Réponse de Hotel Xcaret Management le 3 avr. 2024
Dear Jesse Honer,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Lisbeth

Voyage en famille
Preciosa 10/10
Séjour de 3 nuits en mars 2024
Réponse de Dirección de Hotel Xcaret Arte le 30 mars 2024
Estimada Lisbeth,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de contarnos su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 Excellent

CARLOS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Dirección de Hotel Xcaret Arte le 3 avr. 2024
Estimado Carlos,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 Excellent

Yohana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, we loved it
Séjour de 3 nuits en mars 2024
Réponse de Hotel Xcaret Management le 30 mars 2024
Dear Yohana,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Lazaro Armando

Voyage en couple
We love it every single thing was so good and beautiful
Séjour de 3 nuits en mars 2024
Réponse de Hotel Xcaret Management le 29 mars 2024
Dear Lazaro Armando,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Edward

Séjour de 5 nuits en mars 2024
Réponse de Hotel Xcaret Management le 17 avr. 2024
Dear Edward,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Lizeth E

Séjour de 4 nuits en mars 2024
Réponse de Hotel Xcaret Management le 14 avr. 2024
Dear Lizeth,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Rosario

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel with amazing food and service!
Séjour de 4 nuits en mars 2024
Réponse de Hotel Xcaret Management le 23 mars 2024
Dear Rosario,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Tina

Séjour de 5 nuits en mars 2024
Réponse de Hotel Xcaret Management le 11 avr. 2024
Dear TinaWe appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Jesse

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved it so much… we’ve already booked another trip for next year .
Séjour de 1 nuit en mars 2024
Réponse de Hotel Xcaret Management le 18 mars 2024
Dear Jesse,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we will happy to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 Excellent

Tania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
El mejor hotel y servicio
Séjour de 2 nuits en mars 2024
Réponse de Dirección de Hotel Xcaret Arte le 18 mars 2024
Estimada Tania,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de contarnos su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 Excellent

Fernando

Voyage avec des animaux de compagnie
J
Séjour de 2 nuits en mars 2024
Réponse de Hotel Xcaret Management le 13 mars 2024
Dear Fernando,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.