Plage privée, sable blanc, snorkeling, 2 bars de plage

Avis sur El Dorado Maroma, Catamarán, Cenote & More Inclusive

4.5 out of 5

Avis

10

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 12 avis sur 13." "
Note des voyageurs de 8 (Bien), d’après 1 avis sur 13." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 13." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 13." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 13." "

9,8/10

Propreté

9,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Wayne

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The food was excellent, and the staff is really friendly. Elisio at Lima Limon was fantastic and Alredo our beach waiter was also very friendly.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Vishal

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Hotel Dorado Maroma le 19 mai 2024
We are thrilled to hear that you had a positive experience with us. Your feedback is invaluable and encourages our team to continue providing excellent service.We look forward to welcoming you back on your next visit.Warm regards,

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was beautiful. The room is very comfortable and nice and cool. Air-conditioning worked great & loved the room had a ceiling fan as well. The pool area was very nice, but the beach was spectacular very comfortable and the service was great! Breakfast was delicious, lunch was good and dinners were OK. Drinks were all very good. We would definitely stay at this property again and would recommend it.
Séjour de 7 nuits en mai 2024
Réponse de Thank you for your feedback le 15 mai 2024
Dear Mrs. MaryThank you for sharing your experience with us! We're delighted to hear that you found our property beautiful and that you enjoyed the comfort of your room, especially with the efficient air-conditioning and ceiling fan. It's wonderful to know that you had a great time at the pool area and that you found our beach spectacular and comfortable, with excellent service.We're thrilled that you enjoyed the delicious breakfast and the quality of our drinks. Your feedback regarding lunch and dinner is duly noted, and we'll strive to enhance our offerings further.Thank you for your recommendation, and we can't wait to welcome you back for another memorable stay at our property.Warm regards,EDM

10/10 Excellent

Omar

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very friendly staff and polite highly recommend .
Séjour de 5 nuits en mai 2024
Réponse de Thank you for your feedback le 8 mai 2024
Dear Guest,Allow me to express my sincerest gratitude for choosing Naay Spa. Your decision to share your experience with us does not go unnoticed; we deeply appreciate the time you have taken to provide us with your feedback. I commit to sharing your words with our entire team, especially those who contributed significantly to making your stay even more enjoyable through exceptional service.We eagerly anticipate the privilege of serving you again in the near future. We hope your journey back home was pleasant and memorable. With genuine appreciation,EDM

10/10 Excellent

Ivan

Voyage en couple
Les points forts : Propreté et équipements
El servicio en los restaurantes no es lo que se espera para la calificación que tiene no llega ni al 9, muy poco personal en los restaurantes en el área de playa y alberca muy poca atención, muy decepcionado por la calificación y la atención del personal es normal pero muy poca gente para atender, muy decepcionado.
Séjour de 1 nuit en avril 2024
Réponse de Thank you for your feedback le 8 avr. 2024
Estimado Ivan, agradecemos sinceramente su reseña y lamentamos mucho no haber cumplido con sus expectativas. En Hotel Dorado Maroma nos esforzamos por brindar un servicio excepcional, por lo que tomaremos medidas para mejorar la atención en nuestros restaurantes y áreas de playa y alberca. Lamentamos sinceramente cualquier inconveniente que esto haya causado durante su estancia. Apreciamos sus comentarios que nos ayudan a crecer. Quedamos a su disposición para futuras visitas. Saludos cordiales, Hotel Dorado Maroma

10/10 Excellent

Yasser

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful relaxing all inclusive resort
Séjour de 4 nuits en février 2024
Réponse de Thank you for your feedback le 5 mars 2024
Dear Yasser, thank you for choosing Hotel Dorado Maroma for your stay and for taking the time to share your review. We appreciate your kind words about our beautiful and relaxing all-inclusive resort. We hope to welcome you back in the near future. Best regards, Hotel Dorado Maroma.

10/10 Excellent

Donna

Séjour de 9 nuits en janvier 2024
Réponse de Hotel Palafitos Overwater Bungalows le 24 mars 2024
Estimada Donna, ¡Gracias por su amable revisión! Nos alegra saber que disfrutaste de tu estancia con nosotros. Esperamos darle la bienvenida de nuevo pronto.Atentamente,

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Would have liked better food options. The food quality was fine just the menu could use some updating.
Séjour de 7 nuits en février 2024
Réponse de Thank you for your feedback le 20 févr. 2024
Dear Joseph, Thank you for choosing Hotel Dorado Maroma for your recent stay and for taking the time to share your feedback. We appreciate your comments regarding the food options. We understand that a diverse menu is important to our guests, and we will take your feedback into account as we continue to improve our offerings. We hope to have the opportunity to welcome you back in the future. Best regards, Hotel Dorado Maroma

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place
Séjour de 7 nuits en février 2024
Réponse de Thank you for your feedback le 20 févr. 2024
Dear Paul, thank you for your positive review of Hotel Dorado Maroma. We are glad to hear that you had a great experience with us. If there is anything else we can assist you with, please do not hesitate to let us know. We look forward to welcoming you back in the future. Best regards, Hotel Dorado Maroma.

10/10 Excellent

Areli

Séjour de 3 nuits en décembre 2023
Réponse de Thank you le 15 janv. 2024
Dear Guest,Firstly I wanted to thank you for rating us about your stay with us, we are very glad that your experience with us was such a great time!We will wait for the next opportunity to serve you.SincerelyEDM

8/10 Bien

Paul

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Thank you le 15 janv. 2024
Dear guest! First of all, thank you for rating us; we would like to know where we can improve to make your next stay with us more satisfactory, Best regards EDM

10/10 Excellent

Maria

Les points forts : Propreté et infrastructures et conditions de l’hébergement
This is a great, little resort. The beach is, in my opinion, is one of the best in the area. It is white and powdery. The staff rakes it each morning so there are no rocks or debris. There could be more beach chairs, but the staff work very hard to assure that you get a chair. My room was perfectly located within walking distance to the beach. I had a room directly above Rick’s bar and the adjoining pool, but never felt it was too loud. The staff are all very hard working and welcoming. The grounds at the resort are immaculate. The staff members at the bars, the beach and the restaurants were all amazing. If you’re looking for a quiet laid back vibe, this is your place.
Séjour de 8 nuits en novembre 2023
Réponse de Thank you le 15 janv. 2024
Dear Maria, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction.We will wait for the next opportunity to serve you,SincerelyEDM