4/10 – Matig
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Reisde met familie
7 jul 2025
Negatief: Netheid, comfort kamer
Has potential but a long way to go
Sadly, this place has great potential but it is a poor experience based on horrible customer service and poor amenities. It started with the front staff requiring higher extra fees than what was stated in the ad, blaming Hotels.com for having wrong information. My family then had to wait outside the reception for 45 minutes - no, they were not even allowed in to our room nor to use the pool - while I had to drive to an ATM to get cash to pay the fees. Who said customer experience is important? Next, the “kitchen” did not have neither frying pan nor coffee maker. Some more well intended staff in the end helped us get those things, but these things really need to be in place if you rent a place with a kitchen.
Finally, there is quite a few extra/hidden fees at make sure to check this out before! For example bed linen €30 for bed linen per person, ending up a €120 for my family. Most other places you would then include towels in that charge, but nope, not this place. That’s €40 extra. Finally cleaning is extra at €60. All in all it ended up as expensive as some more expensive options we didn’t pick because we initially thought this was a great deal.
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4 nachten verbleven in juni 2025