All the staff at the front desk were always very welcoming and kind. Service was great. We switched to a Pokemon room midway through our stay and had to leave our luggage with the reception while we went out early. When we returned, our luggages were taken to the new room already. Even though there were different staff members in the morning and by the time we had returned; as soon as I mentioned my name, they already knew who I was and had the new room keys all ready to go.
The rooms and property were extremely clean. It was convenient to have a coin laundry room. The property is within minutes walking from the bustling Dotonbori but the hotel was very quiet. Metro lines were also very close by.