Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 289 avis sur 355." "
10 – Excellent
289
Note des voyageurs de 8 (Bien), d’après 40 avis sur 355." "
8 – Bien
40
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 355." "
6 – Satisfaisant
15
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 355." "
4 – Médiocre
8
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 355." "
2 – Horrible
3
9,6/10
Propreté
9,6/10
Personnel et service
9,6/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
10/10 Excellent
samire, PARIS
12 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is amazing
samire
Séjour de 11 nuits en août 2023
Réponse de The Apurva Kempinski Bali le 19 août 2023
Dear Mr/Ms Samire,It's always be our greatest pleasure to read that you were impressed by every aspect we provided during your recent stay. We truly hope to have the pleasure to welcome you back to the finest address in Nusa Dua. Yours sincerely, Management of The Apurva Kempinski Bali
10/10 Excellent
Daniel
5 juin 2023
Daniel
Séjour de 2 nuits en juin 2023
Réponse de Management le 29 juin 2023
Dear Mr. Danie, We look forward to welcoming you back in the future for another unforgettable stay.Warm regards, Management of The Apurva Kempinski Bali
10/10 Excellent
Antoine
Voyage en couple
11 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait
Antoine
Réponse de The Apurva Kempinski Bali le 27 janv. 2023
Dear Mr. Antoine,Thank you for staying with us. We are delighted to read that you find your experience at The Apurva Kempinski Bali was exceptional.We look forward to welcoming you back to our resort in the future.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Stephane
Voyage en groupe
26 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grandiose architecture. Lovely staff but a bit controlling ( probably due to the summit taking place in the hotel).
Stephane
Séjour de 4 nuits en août 2022
Réponse de The Apurva Kempinski Bali le 29 août 2022
Dear Mr. Stephane,Thank you for staying with us and for sharing your wonderful impressions.We are looking forward to welcoming you back to our Majestic Open-Air Theater!Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Christelle
20 oct. 2019
Christelle
Séjour de 1 nuit en octobre 2019
10/10 Excellent
sss
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful property and staff. The best resort in Nusa Dua
sss
Séjour de 9 nuits en mai 2024
Réponse de Management le 22 mai 2024
Dear Valued Guest, We are thrilled to hear that you enjoyed your stay with us and found our property and staff to be exceptional.Warm regards, Management of The Apurva Kempinski Bali
10/10 Excellent
WAKANA
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
WAKANA
Séjour de 3 nuits en mai 2024
10/10 Excellent
Azmin, Petaling Jaya
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easily the best hotel in Bali
Azmin
Séjour de 4 nuits en avril 2024
Réponse de Management le 16 mai 2024
Dear Mr/Ms. Azmin, Thank you for your gracious words; they truly uplift our spirits. To be hailed as "easily the best hotel in Bali" by a discerning guest like yourself is the ultimate affirmation of our dedication to excellence.Warm regards, Management of The Apurva Kempinski Bali
10/10 Excellent
dino
Voyage en couple
13 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Amazing toilets
dino
Séjour de 2 nuits en mai 2024
Réponse de Management le 16 mai 2024
Dear Mr. Dino, We eagerly await the opportunity to welcome you back for another extraordinary stay.Warm regards,Management of The Apurva Kempinski Bali
8/10 Bien
EUNHYUN
Voyage en famille
11 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Small from towels
EUNHYUN
Séjour de 2 nuits en mai 2024
Réponse de Management le 16 mai 2024
Dear Mr/Ms. Eunhyun, Thank you graciously for sharing your feedback with us. Warm regards, Management of The Apurva Kempinski Bali
10/10 Excellent
Yoko
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dear Mr. Yoko, We are delighted to hear that your stay with us was filled with relaxation and comfort. Our team takes great pride in ensuring every guest's experience is exceptional, and it warms our hearts to know that our Japanese staff members contributed to your memorable anniversary celebration.Your kind words are truly appreciated, and we thank you for choosing our hotel to mark such a special occasion. It was our pleasure to provide you with a thoughtful and unforgettable experience.We eagerly await the opportunity to welcome you back for another extraordinary stay.Warm regards,Management of The Apurva Kempinski Bali
10/10 Excellent
Vicky
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vicky
Séjour de 2 nuits en mars 2024
10/10 Excellent
brian
28 avr. 2024
brian
Séjour de 4 nuits en avril 2024
10/10 Excellent
Hana, Maple Valley
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was one of the best hotel experiences I’ve ever had. The property is just absolutely stunning, even better than the pictures, and the food is delicious. The staff was so incredibly kind and friendly. Also if you get Bali belly, the hotel will send a doctor to your room and administer treatment in-room so you do not miss out on your vacation. I would return in a heartbeat!
Hana
Séjour de 3 nuits en avril 2024
Réponse de Management le 30 avr. 2024
Dear Ms. Hana, We're delighted to hear that you found our property stunning and enjoyed our delicious food. Providing exceptional service is our top priority, and we're thrilled that our staff could contribute to making your stay memorable. It's great to know that our in-room medical assistance was helpful for you. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay!Warm regards, Management of The Apurva Kempinski Bali
10/10 Excellent
Laura
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best hotels I have ever stayed in! Service and facilities were exemplary. Staff were incredible as was the spa treatments and food. If it wasn’t so far away from home, I would be booking for another visit soon.
Laura
Séjour de 2 nuits en avril 2024
Réponse de Management le 30 avr. 2024
Dear Ms. Laura, We're thrilled to hear that you had such a remarkable experience during your stay with us! Providing exemplary service and top-notch facilities is what we strive for, and we're delighted that you found both to your satisfaction. Our team takes great pride in delivering exceptional hospitality, and it's heartening to know that their efforts left such a positive impression on you. From indulgent spa treatments to delectable culinary delights, we aim to create memorable moments for each guest. While we understand the distance factor, we hope to welcome you back whenever you find yourself in the area again. Thank you for your kind words and for choosing to share your experience with us!Warm regards, Management of The Apurva Kempinski Bali
10/10 Excellent
Michael Affandy
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property. A lot of dining options and they are great! Staff are also very good. Will definitely come back.
Michael Affandy
Séjour de 7 nuits en avril 2024
Réponse de The Apurva Kempinski Bali le 13 avr. 2024
Dear Mr. Affandy,Thank you for staying at The Apurva Kempinski Bali.We are delighted to learn that your experience was memorable.We look forward to welcoming you back in the near future.Warm regards,
10/10 Excellent
Ivy
6 avr. 2024
Ivy
Séjour de 3 nuits en avril 2024
Réponse de Management le 30 avr. 2024
Dear Mr/Ms. Ivy, We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay!Warm regards, Management of The Apurva Kempinski Bali
10/10 Excellent
Mikiko
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mikiko
Séjour de 3 nuits en mars 2024
Réponse de The Apurva Kempinski Bali le 13 avr. 2024
Dear Ms Mikiko,Thank you for giving The Apurva Kempinski Bali an excellent rating on this forum. Warm regards,
10/10 Excellent
Matias
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the most impressive hotels I've ever seen. Clean room, facilities and very walkable.
Matias
Séjour de 6 nuits en mars 2024
Réponse de The Apurva Kempinski Bali le 13 avr. 2024
Dear Mr. Matias,Thank you for staying at The Apurva Kempinski Bali and for sharing your wonderful impressions towards your stay.Warm regards,
10/10 Excellent
Natalie
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property and service was exquisite would stay again and again
Natalie
Séjour de 3 nuits en mars 2024
Réponse de The Apurva Kempinski Bali le 13 avr. 2024
Dear Ms Natalie,Thank you for choosing The Apurva Kempinski Bali.We are delighted to learn that your stay was exceptional.We look forward to welcoming you back to our Majestic Open-Air Theatre!Warm regards,
10/10 Excellent
Reiner, Meerbusch
Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eine Hotel Anlage der Spitzenklasse, für uns das bisher beste 5 Sterne Hotel Resort mit Top Service, Pool Landschaft, sehr gutem Essen mit großer Auswahl. Ein traumhaftes Zimmer mit 65 qm und sehr hygienisch und gepflegt.
Reiner
Séjour de 8 nuits en mars 2024
Réponse de Management le 29 mars 2024
Dear Mr/Ms. Reiner, Thank you immensely for your glowing review! It truly delights us to hear that your experience at our hotel resort surpassed your expectations. Providing top-notch service and maintaining the highest standards of hygiene and maintenance are always our utmost priorities.Warm regards, Management of The Apurva Kempinski Bali
10/10 Excellent
Ron
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Imagine the pearly gates of heaven.... That just about describes this place....
Ron
Séjour de 3 nuits en mars 2024
Réponse de Management le 29 mars 2024
Dear Mr. Ron, Thank you for sharing such a beautifully poetic review! Your comparison to the pearly gates of heaven truly paints a vivid picture of your experience with us. Warm regards, Management of The Apurva Kempinski Bali
10/10 Excellent
Chew Ling
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful and relaxing place. Everyone has enjoyed their stay so much. The buffet breakfast provides a good choices of food. There are many kids activities as well. Recommended!
Chew Ling
Séjour de 2 nuits en mars 2024
Réponse de The Apurva Kempinski Bali le 23 mars 2024
Dear Mr/Ms Chew Ling,Thank you for staying at The Apurva Kempinski Bali and for sharing your delightful experience. We are thrilled to learn that you thoroughly enjoyed your time with us, particularly the culinary delights served at our breakfast restaurant and the engaging activities offered at our kids club. Your words of praise fill us with immense pride and joy, as we continuously strive to exceed the expectations of our valued guests.We look forward to the pleasure of serving you again soon.Warm regards,The Apurva Kempinski Bali
8/10 Bien
Christina
Voyage en famille avec de jeunes enfants
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, amazing views
Christina
Séjour de 3 nuits en février 2024
Réponse de The Apurva Kempinski Bali le 2 mars 2024
Dear Ms Christina,We are grateful for your positive review of The Apurva Kempinski Bali. Knowing that you left satisfied brings us great joy. Your feedback motivates us to maintain the highest standards of service. We look forward to serving you again soon.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Farrukh
Voyage en famille
27 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Amazing place to stay. Friendly staff, great service and plenty of options to eat. Pools and beach is clean. We absolutely loved our stay.
Farrukh
Séjour de 5 nuits en février 2024
Réponse de The Apurva Kempinski Bali le 2 mars 2024
Dear Mr. Farrukh,Thank you for taking the time to share your recent experience at The Apurva Kempinski Bali. We are delighted to hear that you had a pleasant stay and enjoyed various aspects of your time with us.Your kind words regarding our friendly staff, exceptional service delivery, diverse restaurant options, and the cleanliness of our pool and beach are deeply appreciated. Providing a memorable and enjoyable experience for our guests is our top priority, and we are thrilled that we succeeded in meeting your expectations.We look forward to the pleasure of welcoming you back to our hotel for another enjoyable stay in the future.The Apurva Kempinski Bali
10/10 Excellent
Ahmed
Voyage en famille avec de jeunes enfants
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best resort
Ahmed
Séjour de 10 nuits en février 2024
Réponse de The Apurva Kempinski Bali le 2 mars 2024
Dear Mr. Ahmed,We are thrilled to learn that you left The Apurva Kempinski Bali satisfied. Your kind words about your experience mean the world to us. We appreciate your patronage and hope to have the pleasure of hosting you again soon.Best regards,The Apurva Kempinski Bali
10/10 Excellent
Monique
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So so so ein schönes Hotel, ein absoluter Traum!
Monique
Séjour de 1 nuit en février 2024
Réponse de The Apurva Kempinski Bali le 2 mars 2024
Dear Ms Monique,Thank you for sharing your satisfaction regarding your recent stay at The Apurva Kempinski Bali. We are delighted to hear that you had a pleasant experience. Your feedback inspires us to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay.Warm regards,The Apurva Kempinski Bali
8/10 Bien
Voyageur vérifié
Voyage en famille
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
this property is too big and the buggy service is limited. dont stay at villa. it will make worse. this time we stayed at Prestige suite. all the restaurants are far from the room. even the cliff lounge for the Prestige guest. The beach is full of seaweed.
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de The Apurva Kempinski Bali le 2 mars 2024
Dear Valued Guest,Thank you for staying at The Apurva Kempinski Bali and for sharing your candid feedback.It was disheartened to learn that you left our resort with less than fond memories. We regret to read that you were not satisfied with some of our activities and services. Allow me to elaborate on the condition of the beach and the sea water. Bali is embedded in the rich ecosystem of the Indian Ocean. We are all striving to protect this very precious environment that we are blessed with. The tide calendar of Bali is a natural phenomenon and part of the shore life. I am sorry that your stay was apparently dominated by a strong low tide. The highlighted increased appearance of seaweed is not conveying a clean imagine whereby it is a natural occurrence. The degree of appearance is seasonal, but also impacted by other determining factors. Please be assured that we will strengthen our efforts to remove seaweed off the beach in a more timely manner. We truly hope that we will have the opportunity to welcome you back in the near future to restore your confidence in our hotel. Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Wen Ling
Voyage en famille, Voyage en groupe
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wen Ling
Séjour de 4 nuits en février 2024
Réponse de The Apurva Kempinski Bali le 2 mars 2024
Dear Mr/Ms Wen Ling,We are grateful for your positive review of The Apurva Kempinski Bali. Knowing that you left satisfied brings us great joy. Your feedback motivates us to maintain the highest standards of service. We look forward to serving you again soon.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Ah Rum
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ah Rum
Séjour de 3 nuits en février 2024
Réponse de The Apurva Kempinski Bali le 2 mars 2024
Dear Mr/Ms Ah Rum,Your satisfaction is our utmost priority, and we are thrilled to hear that you had a positive experience at The Apurva Kempinski Bali. Your feedback encourages us to uphold our commitment to excellence. We eagerly await the opportunity to welcome you back for another enjoyable stay.Warm regards,The Apurva Kempinski Bali
8/10 Bien
TAKESHI
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TAKESHI
Séjour de 2 nuits en février 2024
Réponse de The Apurva Kempinski Bali le 2 mars 2024
Dear Takeshi san,We are thrilled to learn that you left The Apurva Kempinski Bali satisfied. Your kind words about your experience mean the world to us. We appreciate your patronage and hope to have the pleasure of hosting you again soon.Best regards,The Apurva Kempinski Bali
10/10 Excellent
Pinhowinata
15 févr. 2024
Pinhowinata
Séjour de 2 nuits en février 2024
Réponse de The Apurva Kempinski Bali le 23 mars 2024
Dear Mr/Ms Pinhowinata,Thank you for choosing The Apurva Kempinski Bali and for sharing your impressions with wonderful score.We look forward to welcome you back to our Majestic Open-Air Theatre!Warm regards,The Apurva Kempinski Bali
2/10 Horrible
YuanTing
Voyage en famille
11 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FOOD POISONING WARNING
FOOD POISONING WARNING.
My son got seriously food poisoning after having food provided by the hotel. He started to vomit nonstop at 5am and the whole stay was ruined. Not sure if it’s food from the dinner at beach club, by the pool or the ice cream send to room. But it’s definitely the food you provided since we never left the hotel since we checked in. The fact that a high-class hotel like Kempinski fail to provide safe food is unacceptable.
Will never stay at any of Kempinski hotel ever. I saw other people posting reviews about food poisoning at your place so we are definitely not the only victims.
DO NOT GO INTO THE POOL.
P.S: I just read some other reviews mentioned they feel sick after going into the pool so maybe it’s because of the pool water. But either way it’s unacceptable. This is a serious fault in hygiene negligence that could cause serious health issue especially in young children. If anyone ever experience the same in the future, I highly suggest you to call their nurse and collect evidence in case you want to make insurance claim or file a lawsuit against the hotel.
YuanTing
Séjour de 2 nuits en février 2024
Réponse de The Apurva Kempinski Bali le 23 mars 2024
Dear Ms YuanTing,Thank you for choosing our resort for your stay, and for taking the time to share your experience with us. Your feedback is incredibly important to us as we continuously strive to enhance the guest experience.We extend our deepest sympathies for the unpleasant experience your son encountered during your stay. Please know that your concerns are taken seriously, and we deeply regret any discomfort caused.While we understand your disappointment, we want to assure you that our hotel maintains the highest standards of hygiene and cleanliness in every aspect of our food preparation. Our dedicated team adheres rigorously to stringent protocols, consistently ensuring the safety and well-being of our valued guests. Furthermore, we undergo regular audits to uphold these standards, ensuring compliance with the highest industry benchmarks.We are committed to ensuring the health and satisfaction of our guests, and we assure you that we take any reports of illness seriously and investigate them thoroughly.Once again, we appreciate your feedback and sincerely hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Gadzhi
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gadzhi
Séjour de 2 nuits en février 2024
Réponse de The Apurva Kempinski Bali le 2 mars 2024
Dear Mr. Gadzhi,Thank you for sharing your satisfaction regarding your recent stay at The Apurva Kempinski Bali. We are delighted to hear that you had a pleasant experience. Your feedback inspires us to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Winston
Voyage en groupe
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A luxury break in paradise
Beautiful hotel. Amazing details in the lobby. Its massive. Quite a long walk to the front of the hotel, so don't forget anything in your room! Amazing pools and beach. Wouldn't go in the sea though. Beautiful sunrises. Decent air conditioned gym. Breakfast was good, although not the best I've had in Bali. The Indonesian cakes were very nice though.
Winston
Séjour de 3 nuits en décembre 2023
Réponse de The Apurva Kempinski Bali le 1 févr. 2024
Dear Mr. Winston,Thank you for sharing your review.We are glad that you have had a wonderful impressions on The Apurva Kempinski Bali.We look forward to your future residency with us in the very near future. Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Dominic
Voyage en couple
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked everything
Dominic
Séjour de 7 nuits en janvier 2024
Réponse de The Apurva Kempinski Bali le 1 févr. 2024
Dear Mr. DominicThank you for choosing to stay with us, and for taking the time to share your feedback. We appreciate your visit and hope to welcome you back in the near future.Warm regards,
10/10 Excellent
David
Voyage en famille
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en janvier 2024
Réponse de The Apurva Kempinski Bali le 24 janv. 2024
Dear Mr. David,Thank you for staying with us and for sharing a positive review towards your experience with us.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Teddy
Voyage en famille avec de jeunes enfants
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Teddy
Séjour de 2 nuits en janvier 2024
Réponse de The Apurva Kempinski Bali le 24 janv. 2024
Dear Mr. Teddy,Thank you for staying with us and for sharing a positive review towards your experience with us.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Ertac
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ertac
Séjour de 4 nuits en janvier 2024
Réponse de The Apurva Kempinski Bali le 24 janv. 2024
Dear Mr. Ertac,Thank you for staying with us and for sharing a positive review towards your experience with us.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Cristina
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cristina
Séjour de 2 nuits en janvier 2024
Réponse de The Apurva Kempinski Bali le 24 janv. 2024
Dear Ms Cristina,Thank you for staying with us and for sharing a positive review towards your experience with us.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Shraddha
9 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff were incredibly nice here.
Shraddha
Séjour de 2 nuits en janvier 2024
Réponse de The Apurva Kempinski Bali le 24 janv. 2024
Dear Mr/Ms Shraddha,Thank you for taking the time to share your positive experience with our staff. We are delighted to hear that our team's attentiveness and responsiveness left a positive impression. It was our pleasure to address your concerns promptly. Your commendation is truly appreciated, and we look forward to welcoming you back for another excellent stay.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
dani
Voyage en groupe
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The experience was amazing definitely recommend staying here. Its a unique resort, the lobby has some amazing artwork, sculptures and the resort is huge. The service was 10/10 super organised and the rooms are amazing. The views are stunning and breathtaking.
dani
Séjour de 2 nuits en janvier 2024
Réponse de Management le 17 janv. 2024
Dear Mr/Ms. Dani, Thank you for sharing your wonderful experience with us! We're thrilled that you found our resort to be a unique haven with amazing artwork in the lobby and stunning sculptures throughout. Your praise for our service and super-organized approach is truly appreciated. Delighted to know you enjoyed the amazing rooms and breathtaking views. We look forward to hosting you again soon.Best regards,Management of The Apurva Kempinski Bali
10/10 Excellent
Elaine
4 janv. 2024
Elaine
Séjour de 2 nuits en janvier 2024
Réponse de The Apurva Kempinski Bali le 24 janv. 2024
Dear Ms Elaine,Thank you for staying with us and for sharing a positive review towards your experience with us.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Voyageur vérifié
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This hotel was absolutely worthy $$. Clean and good service, and the hotel was so beautiful. I really want to go back again!!
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
Réponse de Management le 17 janv. 2024
Dear Valued Guest, Thank you for your kind words! We're thrilled to hear that you found our hotel worthy of your stay. We're committed to maintaining a clean environment and providing excellent service. Delighted to know you enjoyed the beauty of our property. We can't wait to welcome you back soon!Best regards,Management of The Apurva Kempinski Bali
10/10 Excellent
Yuki
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yuki
Séjour de 3 nuits en décembre 2023
Réponse de The Apurva Kempinski Bali le 24 janv. 2024
Dear Mr/Ms Yuki,Thank you for staying with us and for sharing a positive review towards your experience with us.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Mathew
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding hotel with outstanding staff. One of the best hotels we have stayed in.
Mathew
Séjour de 21 nuits en décembre 2023
Réponse de The Apurva Kempinski Bali le 6 janv. 2024
Dear Mr. Mathew,Greetings from The Apurva Kempinski Bali!Thank you for taking the time to share your review.We are delighted to learn that you had a pleasant stay with us and enjoyed the excellent service that the team has provided.We look forward to welcoming you again and continuing to create wonderful experience.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Chetan
30 déc. 2023
Les points forts : Propreté et personnel et service
Chetan
Séjour de 7 nuits en décembre 2023
8/10 Bien
harunobu
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de The Apurva Kempinski Bali le 6 janv. 2024
Dear Valued Guest,Thank you for sharing your feedback about your recent stay at our hotel. We are delighted that you were satisfied with our facilities and appreciated the hospitality of our staff.We apologize for the inconvenience caused by the cleaning process in the restaurant during breakfast hours. Your feedback has been brought to the attention of our relevant teams. Rest assured, we are taking immediate steps to rectify this issue and implement better procedures to ensure a more seamless and undisturbed dining experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Craig
Voyage en famille
30 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Amazing resort with extremely friendly and helpful staff. Rooms are large and immaculate. Excellent variety of restaurants. The entrance/lobby is extraordinary and views from the lobby exceptional.
If you want to travel to Seminyak for a change of scenery be prepared for a 80 to 90 minute taxi ride. Not the resorts fault, traffic is horrible in Bali. And our taxi to the airport normally takes 30 minutes. Actually took 3 hours. Horrible.
But again the resort is brilliant
Craig
Séjour de 6 nuits en décembre 2023
Réponse de The Apurva Kempinski Bali le 6 janv. 2024
Dear Mr. Kearney,Thank you for taking the time to share your positive experience following your recent stay at The Apurva Kempinski Bali. We are thrilled to hear that you found our staff helpful, enjoyed the spacious and immaculate Grand Deluxe Ocean Court room, and savored the culinary experiences at our excellent restaurants.At The Apurva Kempinski Bali, providing exceptional service and ensuring guest satisfaction are our top priorities. Your kind words about our team, accommodations, and dining options are truly appreciated.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,The Apurva Kempinski Bali
10/10 Excellent
Voyageur vérifié
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
낙원에서의 휴식
호텔서 인도양쪽으로 바라보는
바다뷰는 이제껏 경험하지못한
굉장한 장관을 보여줬고
직원들의 친절함 또한 뛰어납니다.
폴라식당에서의 식사도 훌륭해서
추천하고픈 훌륭한 호텔입니다.
Voyageur vérifié
Séjour de 6 nuits en décembre 2023
Réponse de The Apurva Kempinski Bali le 26 déc. 2023
Dear Valued Guest,Thank you for sharing your delightful feedback following your recent stay at The Apurva Kempinski Bali.We are thrilled to learn that your experience was highlighted by the breathtaking view of the Indian Ocean, the exceptional friendliness exhibited by our team, and the outstanding dining experience at Koral Restaurant.Your feedback is invaluable to us, and we will make sure to share your commendations with our team, including those at Koral Restaurant, as recognition of their hard work and commitment to creating memorable experiences for our guests.Thank you once again for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back for another memorable stay.Warm regards,The Apurva Kempinski Bali