Dear Lilian, Thank you for choosing to stay at Hilton Bali Resort and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nusa Dua. Should you have further concerns, please do not hesitate to contact us. Sincerely, Amit Sakhrani General Manager

Dear Valued Guest, Thank you for taking the time to give us feedback We look forward to welcoming you again in the near future Regards, Peter Simson General Manager

Dear Bernard, Thank you very much for taking the time in rating us 8 out of 10. Your review will most certainly be shared with all of our Team Members as this sentiment will continue to inspire us to deliver the warmth of traditional Balinese hospitality and Hilton service standards. We do look forward to having the opportunity of being able to welcome you back ‘home’ as and when you next have reason to visit Bali. Until the occasion prevails, With my best regards, Peter Simson General Manager Hilton Bali Resort

Dear Chris, Thank you for taking the time to share your recent stay experience at the Hilton Bali Resort. While I was happy to receive your thoughts on our resort, please accept my sincere apologies for the inconvenience that you experienced with our rooms. You may be aware that the current property improvement program is part of our great effort to reposition the Hilton Bali Resort to align with the discerning expectations of our future guests. I understand your disappointment and apologise for the unexpected encounter you described during your time with us. We trust this property improvement program will permit us to continue to establish the Hilton brand standards within this beautiful resort, and eventually enhance the overall guests’ experience. Chris, despite your disappointment on this occasion, we would welcome the opportunity to see you back at some point in the future to experience our improved services and facilities. Until your return, Kind regards Peter Simson General Manager Hilton Bali Resort

Dear Kmlc, Thank you for taking the time to share your feedback while recently staying with us. While I was happy to receive your thoughts on our facilities and F&B, please accept my sincere apologies for the inconvenience that you experienced with the property improvement plans that are currently taking place, which is one of our efforts to reposition the Hilton Bali Resort to align with the discerning expectations of our future guests. We trust this property improvement program will permit us to continue to establish the Hilton brand standards within this beautiful resort, and eventually enhance the overall guests’ experience. I do hope that we will have the opportunity of being able welcome you back to Bali at some future time and experience our improved service and facilities. Until the opportunity permits, Kind regards Peter Simson General Manager Hilton Bali Resort

Dear Jung,Thank you for sharing your feedback. We are pleased to hear you enjoyed our wonderful service. We apologize for the maintenance issues in your bathroom, and we will address this promptly. We look forward of welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Hoyoung,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear José,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Jarah,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Venkat,Thank you for your lovely feedback. We are delighted to hear that you enjoyed the beautiful ocean views at our resort. Your appreciation of our stunning surroundings is much appreciated. We look forward to welcoming you back to our resort for another memorable stay.Best Regards,Amit SakhraniGeneral Manager

Dear Robert,Thank you for choosing to stay at our resort and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again.Best Regards,Amit SakhraniGeneral Manager

Dear Qazim,Thank you for your wonderful feedback. We are thrilled to hear that you had an amazing experience at our resort and that you found it to be kid friendly. It’s fantastic to know that our staff, especially the cleaning team, made such a positive impression on you. We believe in recognizing and rewarding our staff for their hard work, and your kind words will certainly be shared with them. Thank you for choosing to stay with us, and we look forward of welcoming you and your family back to our resort for another memorable experience.Best Regards,Amit SakhraniGeneral Manager

Dear Mohammad,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Kaushik,Thank you for sharing your wonderful experience with us. We're thrilled to hear that you had such a fantastic stay. It's fantastic to know that you found your room, the view, our staff, and breakfast to be amazing. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is always our priority. We're also delighted that you found our cleanliness to be top-notch. Maintaining a clean and hygienic environment is essential for us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back to our resort for another memorable experience in the future. Best Regards,Amit SakhraniGeneral Manager

Dear Reshika,Thank you for your kind words. We're thrilled to hear that you had an amazing experience at our resort. It's fantastic to know that you enjoyed your stay with us so much that you would choose to stay here again if you visit Bali in the future. We look forward to welcoming you back to our resort for another memorable stay in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Alexandre,Thank you for your review. We are thrilled to hear that you had the best service ever and enjoyed your stay at our resort. It's wonderful to know that you found our resort to be very clean, with good food offerings, and amazing views. Providing exceptional service and ensuring a comfortable and enjoyable experience for our guests are our top priorities, and we are delighted that we could exceed your expectations in these aspects. Thank you for choosing our resort for your stay. We look forward to welcoming you back for another memorable experience in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Melissa,Thank you for your wonderful feedback. We're delighted to hear that you had a lovely stay with us and that you found our resort staff to be friendly. It's fantastic to know that you enjoyed the beautiful restaurants and amenities at our resort. We strive to create a comfortable and welcoming environment where guests can truly relax and enjoy their stay without needing to leave the property. We're thrilled to hear that you had such a positive experience and that you're already planning to return. We appreciate your feedback and hope to have the pleasure of welcoming you back to our resort for another memorable stay in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Guest,Thank you for sharing your feedback following your recent stay at our resort. We're pleased to hear that you enjoyed the pool. However, we apologize for any inconvenience caused by the pricing of our restaurants. Your feedback is valuable, and we will take it into consideration as we review our pricing structure to ensure that it aligns with the expectations of our guests. We appreciate your feedback and hope to have the opportunity of welcoming you back to our resort for another enjoyable stay in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Emma,Thank you for sharing your wonderful feedback following your recent stay at our resort. We are thrilled to hear that you had a truly five-star experience with us. Our team takes great pride in providing exceptional service, and it's delightful to know that you found our staff to be accommodating, polite, and welcoming throughout your stay. We strive to ensure that every guest feels valued and well taken care of, and your kind words serve as a testament to our efforts.We're delighted that you enjoyed our breakfast buffet, renowned for its variety and quality. We're also pleased that you found our resort to be perfect for families and spacious enough to cater to various preferences. We sincerely appreciate your recommendation and look forward to welcoming you back to our resort for another enjoyable stay in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Maninder,Thank you for choosing to stay at our resort and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again.Best Regards,Amit SakhraniGeneral Manager

Dear Maribel,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Eric,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Carolyn,Thank you for choosing our resort and for sharing your wonderful experience with us. We're thrilled to hear that your stay in one of our villas was the perfect spot for your special occasion. It's heartwarming to know that our staff went above and beyond to ensure you had a memorable experience. We're delighted that we could help make your husband's birthday even more special by surprising you with a cake in your room. We're also glad to hear that you enjoyed our awesome breakfast offerings and the dinners with shows. Providing exceptional dining experiences is one of our top priorities, and we're delighted that you enjoyed them.Thank you for choosing our resort and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Sivakumaran,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Prabhjit,Thank you for choosing to stay at our resort and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again.Best Regards,Amit SakhraniGeneral Manager

Dear Johanna,Thank you for your review. We're thrilled to hear that you found our resort beautiful and that our staff were kind and accommodating during your stay at our resort. Ensuring our guests have an enjoyable and memorable experience is what we strive for, and we're delighted that we could make your stay special. We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Kayla,Thank you for sharing your experience with us. We're glad to hear that you found our resort beautiful and enjoyed the variety of activities available. However, we're truly sorry to learn about the inconveniences you encountered during your stay.Please accept our sincerest apologies for the inaccuracies in the bus schedule provided. Regarding the dining experience, we apologize for falling short of your expectations. Your feedback regarding the pricing and delivery process is valuable to us, and we will review our procedures to ensure a more seamless experience for our guests in the future.We truly appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards,Amit SakhraniGeneral Manager

Dear Bethany,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Katherine,Thank you for choosing to stay at our resort and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you better.Best Regards,Amit SakhraniGeneral Manager

Dear Tara,Thank you for taking the time to share your feedback following your recent stay at our resort. We are pleased to hear that you enjoyed our expansive property, stunning views, spacious and clean rooms, as well as the multiple pools available for your enjoyment.Your comments about the variety of dining options and the convenience of our shuttle service are greatly appreciated. We apologize for any inconvenience you experienced regarding the location of your family room in relation to the pool area and kids club. Your feedback is valuable to us, and we will review this matter to see how we can improve in the future. We hope to have the opportunity of welcoming you back to our resort for another enjoyable stay and provide you with an even better experience.Best Regards,Amit SakhraniGeneral Manager

Dear Jagjeet,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Audrey,Thank you for your wonderful feedback. We're thrilled to hear that you had an amazing experience staying with us.It's fantastic to know that you enjoyed our breakfast buffet and found our staff to be helpful and friendly. We strive to provide exceptional service to all our guests, and your kind words are greatly appreciated. We're delighted that your room was perfect and comfortable, ensuring a pleasant stay for you.We look forward to welcoming you back for another fantastic stay in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Hamidreza,Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed our great location, family-friendly atmosphere, and the super friendly staff. Providing excellent service is our top priority, and we're thrilled that you experienced just that during your stay. Your kind words will be shared with our team as they serve as encouragement to continue delivering exceptional experiences to all our guests. We look forward to welcoming you and your family back to our resort for another wonderful stay in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Dianna,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the amazing view from your room. We're sorry to hear that you found the room size to be less than satisfactory for the cost per night. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously strive to enhance our offerings.We appreciate your feedback and hope to have the opportunity of welcoming you back to our resort for a more enjoyable stay in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Hoi Yau,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Rita,Thank you for choosing to stay at our resort and for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed our extensive amenities, including the gym, spa, pool, and sauna as well as the abundance of outdoor pools. It's fantastic to know that you found our breakfast options plentiful and that our restaurants, The Shore and The Breeze, were highlights of your evenings.We're delighted that Grain and Paon Bali catered to all your culinary needs and that you found our room service and concierge team to be very friendly. Providing exceptional service is always our top priority, and we're thrilled to hear that we succeeded in making your stay memorable.Thank you once again for your kind words and for choosing to stay with us. We can't wait to welcome you back for another great experience.Best Regards,Amit SakhraniGeneral Manager

Dear Mohan,Thank you for sharing your positive feedback about your experience at our resort. We are thrilled to hear that you loved the property's decoration, ambiance, and the extensive breakfast buffet. It's wonderful to know that our staff contributed to making your stay enjoyable.We appreciate your kind words, and we hope to welcome you back for another delightful experience in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Norazlina,Thank you for your positive feedback regarding the breakfast buffet and poolside food during your stay at our resort. We are delighted to know that you enjoyed our culinary offerings.Providing a great dining experience is one of our top priorities, and we appreciate your recognition of our efforts. Your satisfaction motivates us to maintain and exceed the high standards we aim for. Thank you once again for choosing our resort. We look forward to the opportunity of welcoming you back for another delightful experience.Best Regards,Amit SakhraniGeneral Manager

Dear Christian,Thank you for your feedback. We're delighted to hear that you found our resort to be a very nice place to relax. Providing a tranquil and enjoyable environment for our guests is our goal, and we're glad to know that you had a relaxing experience.We appreciate your feedback and hope to welcome you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Tony,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Jadynne, Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Inhee,Thank you for choosing our resort and for taking the time to share your feedback. We appreciate your positive comments about our kind staff and great services.However, we apologize for any inconvenience you experienced with the older properties and noisy air conditioner. Your feedback is valuable, and we will certainly take it into consideration as we continuously work to improve our facilities. We hope to have the opportunity to welcome you back to our resort and provide an even more comfortable experience in the future.Best Regards,Amit SakhraniGeneral Manager

Thank you so much for your kind words! We're thrilled to hear that our staff went above and beyond to enhance your experience. It's always our goal to make our guests feel special, and we're delighted that you enjoyed the upgrade upon arrival. If there's anything else we can do to make your stay even more memorable, please don't hesitate to let us know. We appreciate your feedback and look forward to hosting you again in the future!

Thank you for sharing your experience with us! We're glad to hear that you the breakfast buffet, the spectacular views, and the various pool options and restaurants. It's wonderful to know that these aspects contributed to a memorable stay.We appreciate your feedback regarding the security, and we apologize for any inconvenience or discomfort this may have caused. We take your concerns seriously and will address this issue with our team to ensure a more considerate approach in the future.If there's anything else you'd like to share, please feel free to let us know. We value your feedback and hope to welcome you back for another enjoyable stay!

Dear Minako,Thank you for sharing your feedback about your recent stay at our resort. We appreciate your input regarding the beach, and we apologize if it did not meet your expectations. We are actively working to provide accurate information to our guests about the beach conditions.Thank you for choosing our resort and we hope to have the opportunity to better serve you in the future.Best Regards,Amit SakhraniGeneral Manager

Dear Brian,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

Dear Christian,Thank you for sharing your positive experience, and we're thrilled to hear that you enjoyed your stay at our resort. It's wonderful to know that the check-in process was easy, the staff were friendly, and your room was cool and clean. We take pride in maintaining our property to provide a pleasant environment for our guests.We're delighted that the breakfast buffet was worth it for you, with a large variety and quality of food. It's especially rewarding to hear that your wife appreciated the gluten-free options, ensuring a delightful dining experience.We look forward to the pleasure of welcoming you back to our resort in the future. Best Regards,Amit SakhraniGeneral Manager

Dear Sungchang,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager