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Beoordelingen van Chateau Versailles

3.5 out of 5
Chateau Versailles
1659 Sherbrooke Street West, Montreal, QC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 535 van 1176 beoordelingen" "
Gastenscore: 8 - Goed. 325 van 1176 beoordelingen" "
Gastenscore: 6 - Redelijk. 161 van 1176 beoordelingen" "
Gastenscore: 4 - Matig. 105 van 1176 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 50 van 1176 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2022
Reactie van Fouad op 25 jul 2022
Merci pour le retour et les mots gentils. Je suis heureux que nous vous ayons donné l'expérience Chateau Versailles que vous méritez.

6/10 – Redelijk

Samir

Reisde met partner
Negatief: Voorzieningen
1) Old facility, needs renovation and room thermostats not available in the left wing of the hotel 2) Some rooms are unkempt with broken lamps and old sofas 3) No housekeeping support for luggage till asked for Housekeepers are not properly trained to refill the amenities. 4) Garbage bin in the dining area always filled to the brim and not emptied on time. 5) Staff inattentive to empty food items at the buffet and need reminding to refill. 6) No prechecks done before offering the rooms. Providng absurd reasons for pushing on customers old and unkempt rooms.
5 nachten verbleven in mei 2024
Reactie van Bredy V. op 25 mei 2024
Dear Guest,Thank you for staying with us and for your kind rating. We are saddened to hear that we did not meet your expectations this time. We would have loved to have been made aware of this sooner. Your input is very important to us as it helps us to improve and provide you with better service in the future.

10/10 – Uitstekend

Ella

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
perfect property for anyone who isn’t shy to do some walking! It is very close to all the shopping and food located down town but there are hotels that are closer. Felt super safe as a young woman, and the breakfast was such a bonus! I’m planning another trip in the summer and plan to stay here again!
2 nachten verbleven in mei 2024
Reactie van Bredy V. op 25 mei 2024
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 – Goed

Frank

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was originally 4 townhomes that were converted to a hotel, so it's a unique set up, but has the normal small bathrooms. Free breakfast had plenty of options, but limited area & seating. Great location with easy access to metro, plenty of dining options, close to the park & shopping districts. We enjoyed our stay.
3 nachten verbleven in mei 2024
Reactie van Bredy V. op 23 mei 2024
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

6/10 – Redelijk

Sherecia

Reisde met partner
Positief: Personeel en service
My room was very basic and i found some hairs on the linen
2 nachten verbleven in mei 2024
Reactie van Fouad op 22 mei 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 – Uitstekend

Divya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Chateau Versailles was a decent place to stay for a family. We enjoyed the stay.
2 nachten verbleven in mei 2024
Reactie van Fouad op 22 mei 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 – Uitstekend

Vineet

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice centre Location ..easy walkable access to restaurant /shopping malls ..Nice Boutique Hotel with decent complementary breakfast. Staff was nice and helpful.
2 nachten verbleven in mei 2024
Reactie van Fouad op 22 mei 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 – Goed

Ivy

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property was very dirty and old. Low water pressure shower. Shower head didn't move. Found lots of bugs and no AC. Tv was not a smart TV so no Youtube or apps, just plain basic TV Room was very old and rustic, but not in a good way. Valet parking and service was great. Front desk staff was great. Had to walk across the street to their sister hotel after 11pm if you needed concierge or valet help.
1 nacht verbleven in mei 2024
Reactie van Fouad op 22 mei 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

8/10 – Goed

Jerome

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Nous avons passé un bon séjour.
6 nachten verbleven in mei 2024
Reactie van Bredy V. op 19 mei 2024
Cher Client, Merci d'avoir séjourné chez nous et pour votre aimable évaluation. Nous sommes ravis de voir que vous avez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Vos commentaires sont très importants pour nous.

6/10 – Redelijk

XXX Gurpreet

Overall good but old property
4 nachten verbleven in mei 2024
Reactie van Fouad op 22 mei 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 – Uitstekend

Elizabeth

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a beautiful hotel! Everything was clean, and it's in a good location. Breakfast included is a bonus!
3 nachten verbleven in mei 2024
Reactie van Fouad op 20 mei 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful boutique hotel - great value at $150/night including breakfast. Excellent staff.
2 nachten verbleven in mei 2024
Reactie van Bredy V. op 17 mei 2024
Dear Guest,Thank you for staying with us we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

6/10 – Redelijk

Lorna

Reisde met familie
My room needed painting and bathroom a tight squeeze Especially the toilet position
2 nachten verbleven in mei 2024
Reactie van Bredy V. op 16 mei 2024
Dear Guest,Thank you for staying with us and for your kind rating. Your input is very important to us as it helps us to improve and provide you with better service in the future.

10/10 – Uitstekend

Ivonne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a lovely stay! The room was very cozy and charming. While the breakfast was simple, it was delicious!! The staff was very friendly and helpful! Would definitely stay here again and recommend others to stay here as well for a true Montreal experience!
4 nachten verbleven in mei 2024
Reactie van Fouad op 14 mei 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

6/10 – Redelijk

Brett

Zakenreiziger
Positief: Personeel en service
Great staff, no parking besides valet (additional cost) or a public parking garage that is over 3 blocks away. This was an unplanned expense and an inconvenience. Facilities were of average cleanliness inside, but much of the paint was in rough shape and renovations are required. Outdoor grounds were clean and well maintained.
1 nacht verbleven in mei 2024
Reactie van Fouad op 15 mei 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 – Uitstekend

Sylvie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location, close to everything, felt very safe.
2 nachten verbleven in mei 2024
Reactie van Bredy V. op 12 mei 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 – Uitstekend

Aïssata

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for a quick work trip stay. The breakfast spread was varied and tasty.
1 nacht verbleven in mei 2024
Reactie van Bredy V. op 12 mei 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 – Goed

Hitomi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and the service staff were so nice and helpful. Nice breakfast! Only thing I didn’t like was the traffic noise because it faces a busy street. But I was able to change my room to a little more quiet room in the back.
2 nachten verbleven in mei 2024
Reactie van Bredy V. op 11 mei 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 – Goed

Dorothee

Zakenreiziger, Reisde met partner
The food could be better
2 nachten verbleven in mei 2024
Reactie van Bredy V. op 10 mei 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 – Uitstekend

Jephte

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place but you have to pay for the parking every day. Something i didn’t plan to do.
4 nachten verbleven in april 2024
Reactie van Bredy V. op 8 mei 2024
Dear guest,Thank you for staying with us and for your great rating, I'm sorry the parking information was not clear, we appreciate your feedback this will help us to improve and give you the best service your next time around

10/10 – Uitstekend

Aswin

Positief: Netheid, personeel en service
4 nachten verbleven in mei 2024
Reactie van Bredy V. op 9 mei 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 – Goed

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything was perfect
2 nachten verbleven in mei 2024
Reactie van Bredy V. op 8 mei 2024
Dear Guest,Thank you for your kind rating we are glad to see you enjoyed your stay we hope to have you back with us soon.

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it's great value for the price, and a lovely place to stay, we'll stay again for sure.
2 nachten verbleven in april 2024
Reactie van Fouad op 7 mei 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

6/10 – Redelijk

Maryse

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking is very expensive and not well explained
1 nacht verbleven in mei 2024
Reactie van Fouad op 6 mei 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Dana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Enjoyed our stay.
2 nachten verbleven in mei 2024
Reactie van Bredy V. op 9 mei 2024
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property.
2 nachten verbleven in mei 2024
Reactie van Fouad op 4 mei 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 – Uitstekend

Timothy, New York

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Bredy V. op 24 mei 2024
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 – Uitstekend

Doug

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great little spot close to the centre
2 nachten verbleven in mei 2024
Reactie van Bredy V. op 3 mei 2024
Thank you for staying with us and your wonderful rating, we are glad to hear you enjoyed your stay and hope to have you again in the future.

10/10 – Uitstekend

Emily

1 nacht verbleven in mei 2024
Reactie van Bredy V. op 23 mei 2024
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 – Goed

Maxmin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast could have more options
3 nachten verbleven in april 2024
Reactie van Bredy V. op 2 mei 2024
Thank you for staying with us. We apologize for the breakfast not meeting your standards. Your feedback will be passed on to improve your experience next time.

8/10 – Goed

Hamidou

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very well located, in a safe area. It is well maintained and the rooms we stayed in were spacious and clean.
1 nacht verbleven in april 2024
Reactie van Fouad op 1 mei 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 – Uitstekend

Nilima, Burnaby

Super friendly
1 nacht verbleven in april 2024
Reactie van Fouad op 1 mei 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 – Uitstekend

Timothy, New York

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Fouad op 20 mei 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 – Uitstekend

Olivier

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parfaitement situé, à 5 mn d’une station de métro très calme, petit déjeuner très correct compte tenu qu’il soit compris dans le tarif
2 nachten verbleven in april 2024
Reactie van Fouad op 30 apr 2024
Nous vous remercions de nous avoir fait part de votre récent séjour. Je suis heureux que nous vous ayons donné l'expérience que vous méritez.

8/10 – Goed

Lauren

Positief: Netheid, personeel en service
Nice stay
2 nachten verbleven in april 2024
Reactie van Bredy V. op 3 mei 2024
Thank you for staying with us, we are glad to hear you enjoyed your stay, we hope to hope you back in the future.

10/10 – Uitstekend

David

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Fouad op 30 apr 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

6/10 – Redelijk

Andrew, Toronto

Reisde met familie
Positief: Personeel en service
Older property with character but needs a refresh. Good location. The breakfast is very basic.
3 nachten verbleven in april 2024
Reactie van Fouad op 30 apr 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charming hotel in a great location for walking the city.
1 nacht verbleven in april 2024
Reactie van Fouad op 30 apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

6/10 – Redelijk

CHRIS

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Fouad op 30 apr 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I can assure you this is not a typical experience at our property and I will be working closely with our front desk team to improve our customer experience.

10/10 – Uitstekend

Maritza

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Nice
3 nachten verbleven in april 2024
Reactie van Fouad op 28 apr 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 – Uitstekend

anna lynn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was our 1st time in Montreal and staying in the Chateau was really helpful because of it's location which is accessible to almost everything.Staff are polite and very accommodating.Place is clean and breakfast was great!
4 nachten verbleven in april 2024
Reactie van Fouad op 28 apr 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 – Goed

Terri

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff and very clean hotel
1 nacht verbleven in april 2024
Reactie van Fouad op 27 apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 – Goed

Virginie

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Près du métro
2 nachten verbleven in maart 2024
Reactie van Fouad op 27 apr 2024
Nous vous remercions de nous avoir fait part de votre récent séjour. Je suis heureux que nous vous ayons donné l'expérience que vous méritez.

10/10 – Uitstekend

Émilie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Fouad op 27 apr 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 – Goed

Susan

1 nacht verbleven in april 2024
Reactie van Fouad op 15 mei 2024
Thank you for sharing your feedback, I'm so happy to see you enjoyed your stay. I hope we will have the opportunity to welcome you back again in the future!

6/10 – Redelijk

Faizan Yawar

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
You can hear people walking above you. It’s a very old building and the walls are thin. You can hear people talking all around you in the morning. The room is small and suffocating. I had to open the window to breathe. There is no ventilation. They did provide a fan which helped a bit. The included breakfast was a joke. It’s just bagel and coffee. It’s fine for the price, if you are staying for one night. I would not stay here again.
Reactie van Fouad op 25 apr 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 – Uitstekend

Manon

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Accessible au Métro facile
1 nacht verbleven in april 2024
Reactie van Fouad op 25 apr 2024
Nous vous remercions de nous avoir fait part de votre récent séjour. Je suis heureux que nous vous ayons donné l'expérience que vous méritez.

10/10 – Uitstekend

Normand

1 nacht verbleven in april 2024
Reactie van Fouad op 14 mei 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 – Goed

Tania

Reisde met partner
Positief: Netheid, personeel en service
Comfortable older place. Service level inconsistent.
3 nachten verbleven in april 2024
Reactie van Fouad op 25 apr 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.