This property is beautiful, inside & out! The home was very clean, decorated beautifully, & stocked with all of the essentials. We had a disappointing experience initially.
Sue was extremely pleasant, helpful, and accommodating in all of our communications.
When we arrived, there was a STRONG smell of natural gas inside & outside of the home. Upon entering, it was noticed that one of the burners on the gas stove was left on. We turned off the burner, exited the home, & called Sue. She offered to send the Bart to check things out. When he arrived, he seemed immediately annoyed an frustrated with us. He told us that the smell was the well water, not natural gas. He went on the state that there is a CO detector right next to the stove, which would have gone off if there was a gas leak. My husband explained that the detector would not alarm for natural gas since CO is a byproduct of burning fuel. Bart's tone & body language expressed more frustration, as he stated that he was in the home for 45 minutes approximately 16 hours before we "supposedly" tried to check in. We were not happy with the insinuation of dishonesty on our part. Our late arrival was due to flight cancellations & delays. It was already a long day & his lack of concern for our safety was the icing on the cake. We allowed the home to air out for hours. The smell dissipated & never returned with the burner turned off. Even the well water smelled fine. Sue should conduct customer service matters.
