Hotels in de buurt van Merle Hay Mall (Des Moines)

'Yes. One of the machines was not working but the other worked fine.'

'Once I arrived to hotel, front door had written signs posted to use other door with an arrow pointing to that door. The front desk receptionist was pleasant and helpful. My room was clean but small. The bathroom was huge, it was handicapped accessible. I felt like it should’ve been given to someone who needs it but ok. The 1st night I c/o neighbor slamming door when in and out of their room, turns out it was the employee. It was non stop from time I got there to my check out time. I was there...

'When I went to my room, it hadn’t been cleaned. They wanted to refund money. I told them it was after midnight and we needed a room. They were able to get us two separate rooms instead with the second one for free. I thought the furniture and carpet were very outdated. Carpet throughout hotel had multiple stains. Couch in our room showed multiple stains. Door in room says check out is noon but housekeeping started bagging on our doors starting at 10am. And walked right in.'

'No late check out'

'Overall great place '

'Great place, love the rustic decor, loved the pool too'

'Great'

'Yes'

'The hotel is definitely older. The rooms were super spacious and tge full kitchen was a big plus! The hot tub is broken and has been for awhile. I was sad to learn as Ibwas checking in. That as that is one of the main reasons I chose here and it should be posted but its not. '

'My son said the gym sucked , the hot tub was not working . The breakfast was ok , felt like it was for kids . '

'Everything was wonderful! Spacious, stylish, comfortable, and clean. Very convenient location. Vegetarian and vegan options for breakfast and was tasty and fresh. Service and all staff were extremely welcoming and accommodating.'

'Overall the property was fine, but for being advertised as an upper end property and for what I paid I would expect more updated tech in the room. Smart tvs and usb plugs at a minimum. I’m also not sure why I had to pay for breakfast when it was clear that everyone had access to the buffet style mediocre breakfast in the lobby. '

'Lovely room. Cant say what else made this a 5 star experience lol'

'Clean '

'This hotel is top notch. We enjoyed our stay. Everything was clean, the decor is so fun, and the staff was very accommodating. The breakfast buffet offered a wide variety, and was easy to access each morning. The only complaint was the parking was across the street in a garage that was not owned by the hotel. I would love easier parking options or valet.'

'Room was clean. All dispensers were full. Had kleenex. King bed was clean and comfortable. TV was decent size. Very nice change from inns we stayed at down south!'