Bar à cocktails

Avis sur Hilton Garden Inn Memphis Downtown Beale Street

3 out of 5

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 508 avis sur 841." "
Note des voyageurs de 8 (Bien), d’après 201 avis sur 841." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 841." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 841." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 841." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was perfect all the way
Séjour de 2 nuits en mai 2023
Réponse de Trevor le 13 mai 2023
Thank you for your review of the Hilton Garden Inn, its always a great thing to hear from our guest. To know that you found your stay "perfect all the way" lets me know that our staff is providing great customer service and that we are taking care of our guests needs. We hope to see you back with us again soon.

10/10 Excellent

Jean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très près du centre-ville (Beale) du stade local (Fedex), du Peabody hotel. Très bien situé, à distance de marche de bcp d'activités.
Séjour de 2 nuits en janvier 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très limite
Une chambre assez sale avec des cheveux dans le lit, baignoire...... un micro onde avec des restes de pizzas..... état de la chambre très décevant au regard du prix de celle ci Seuls atouts, très bien situé et un personnel à l’accueil très agréable
Séjour de 2 nuits en août 2020
Réponse de Candace le 13 août 2020
Thank you for letting me know about your stay with us. We would like to apologize for the problems you encountered during your stay. We can assure you this is not the typical service one receives during their stay with us. We can assure you we will take action to make sure this does not happen again. We hope you will stay with us again.

10/10 Excellent

Serge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Installation et propreté tous étais parfait
Séjour de 3 nuits en août 2019
Réponse de BAXTER le 4 sept. 2019
Thank you for you excellent review! We look forward to having you again soon.

8/10 Bien

Shanttle

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
My flight came in late but I was still able to get checked in quickly. The staff was very friendly. Housekeeping does an amazing job keeping up with the rooms.
Séjour de 3 nuits en mai 2024

10/10 Excellent

carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de HGI le 20 mai 2024
Thanks for your positive feedback. We hope to see you again soon.

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Close to a lot of things.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Cary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really appreciate a soap dish! The pillows were unremarkable. Didn't care for lack of privacy with barn door on the bathroom. But facilities were clean and comfortable. Liked having a fridge. Breakfast was ok.
Séjour de 2 nuits en mai 2024

10/10 Excellent

kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de -HGI le 9 mai 2024
We are pleased to hear that you were completely satisfied with your stay. A 5 out of 5 rating lets us know that we are doing our best to provide great service. Please come back and see us soon.

10/10 Excellent

Keegan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 2 nuits en avril 2024

8/10 Bien

lolita

Voyage en couple
Les points forts : Personnel et service
Overall experience great after we had to switch rooms due to non working safe. No fault of hotel, but also very loud at night from police and loud cars going by. Full Breakfast pretty plain. Scrambled eggs and then some kind of meat and potatoes. Continental breakfast better buy. Close to Beale Street, horse drawn carriages, and Peabody if you want to see the ducks. If you are okay walking a half mile, you can take public transportation anywhere.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy walking distance to Beale Street and most all downtown attractions. Friendly staff and clean hotel. Right across the street from the Autozone park and walking distance to the FedexForum.
Séjour de 5 nuits en avril 2024

10/10 Excellent

IAN

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Room was clean and comfortable and desk staff was friendly. But access to hotel for new, unregistered guests was very confusing. They lock the main door to the hotel so you can’t get in to register unless you go through a side door in the restaurant, which isn’t marked. Room phone (to call front desk) didn’t work so I had to go downstairs to ask questions.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room was spacious and the beds were comfortable. The continental breakfast was great and very affordable. One complaint: We were only provided cardboard coffee cups in the room - no glass or plastic glasses for water or wine.
Séjour de 3 nuits en avril 2024

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Theophylus

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The check in process was not the best.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Klaire

Voyage en famille
Very good experience
Séjour de 2 nuits en avril 2024
Réponse de -HGI le 15 avr. 2024
thanks for the full 5 rating. This rating assure us that we are doing the right things. Please come back to see us soon.

8/10 Bien

Andre

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Requested room service, but never got it. Breakfast options were good. Parking should have been included!
Séjour de 2 nuits en avril 2024
Réponse de -HGI le 15 avr. 2024
We are sorry to hear that you did not receive service during your stay. All of our guest is very important to us and we are working with our staff to assure that this doesn't happen again. We do have the option to include parking within your rate. Thanks for rating us. We hope to receive a full 5 on your next visit.

10/10 Excellent

Toi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great placevto stay in Memphis.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Jacob

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful and friendly. No complaints. Will definitely look to stay here again when in town.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Lily

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Onsite parking is available, but website does not state that this is offered for an added fee of $40 per night. Had this been disclosed, I would not have stayed here. Room we stayed in (612) had broken reading lights on each bed. Toilet paper holder was also broken. It seems that the hotel while nice looking pictures, it is not being proactively maintained.
Réponse de -HGI le 15 avr. 2024
We are sorry to hear that you were displeased with our parking prices. The cost for parking is located on our website. At any time, there is a problem please notify the front immediately and allow us to fix any issues. We appreciate you taking the time out to rate your stay. We hope to service you again in the future.

10/10 Excellent

Cotina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our short stay! The staff was very friendly and welcoming. We loved the side Grayhound Bar. Would stay here again
Séjour de 2 nuits en mars 2024

2/10 Horrible

Lesley

Séjour de 1 nuit en mars 2024

2/10 Horrible

Guido

Voyage en couple
The deafening fire alarm went off at 11:30 pm. We hastily got dressed and used the stairs to reach the ground floor. It was, it transpired, a false alarm, but we guests got no announcement whatsoever. Very poorly handled. Moreover, our room was NOT made, for no understandable reason. All of that, coupled with the very stiff price, suggest to avoid this dump like the plague. You were warned.
Séjour de 2 nuits en mars 2024
Réponse de -HGI le 26 mars 2024
Thanks for taking the time out to rate your recent experience at our location. All feedback is very important to us. We are displeased to hear that the fire alarm went off and destroyed your entire stay. We are working with our team to improve in this area. We would love for you to give us a second chance to make it right.

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ladies at the front desk, were very helpful and polite. Hotel was nice and clean. I’ll definitely stay here again when I’m in Memphis
Séjour de 1 nuit en mars 2024
Réponse de -HGI le 26 mars 2024
Thanks for the positive feedback. We are pleased to hear that our front desk person was helpful during your recent visit. We would love you to come back to see us very soon.

8/10 Bien

Karla, Princeton

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de -HGI le 26 mars 2024
Thanks for taking the time out of your day to rate your recent stay. We hope to gain the opportunity to host you again and to receive a full 5 rating. If you have any questions, or concerns during your stay, do not hesitate to contact the front desk immediately. Servicing our guest in a prompt manner is our number one priority.

10/10 Excellent

Theresa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was super friendly & the property clean. Loved the availability of self park and that we could walk to several of our destinations. We will definitely stay here again on our next trip to Memphis.
Séjour de 1 nuit en mars 2024
Réponse de -HGI le 26 mars 2024
Thanks for the positive feedback. We are delighted to hear that all of our hard work is paying off. We work hands on as a team daily to provide the best service to our guest. We would like for you to come back a see us soon.

4/10 Médiocre

Chelsey

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honestly not a great experience. We found tobacco items under our mattress when checking for bed bugs. Hotel staff never responded to call requests for more towels, or to fill the shampoo container that was found empty when we arrived. Would not recommend to anyone in the future.
Séjour de 2 nuits en mars 2024
Réponse de -HGI le 25 mars 2024
We do understand how frustrating it may have been to experience these discomforts. All of our guest is very important to us. It is definitely displeasing that we failed short in providing our usual spectacular service. We are glad to advise you that Ecolab confirmed no bed bug activity on our property. We are working with our staff to improve prompt customer service. Thanks for you review.

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed there from 3/8/24-3/12/24. The entire staff was very kind and helpful especially Dawn from check-in through checkout. Please do whatever it takes to keep her there she is a great asset to the Hilton brand. Tan in your food service area was equally nice, the chef and the bartenders were also very kind, they made us feel very welcome from day one at the Greyhound. We really enjoyed our stay at Hilton In Memphis and will definitely return as well as recommend family and friends. My room had the worst view but not a deal breaker and my mattress was too firm for me would prefer less firm but also not a deal breaker. My only complaint was every day I asked for extra pillows because I need to sleep with my head elevated I was told that they didn’t have any, so please invest in more pillows. I would like to acknowledge all of your staff that was there for 5 days and four nights of my stay they all was very helpful and kind.
Séjour de 4 nuits en mars 2024
Réponse de -HGI le 26 mars 2024
We are very pleased to hear that you enjoyed your stay with us. It is even more of a pleasure to hear that our staff provided you with a magnificent experience. We are sorry to hear that your view wasn't the best. Our customer satisfaction is very important to us. We look forward to servicing you in the future. Thanks again for you feedback.

10/10 Excellent

Ute

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable hotel, convenient location. Everything in walking distance.
Séjour de 2 nuits en mars 2024
Réponse de -HGI le 25 mars 2024
Thanks for taking the time out to rate your recent stay. We are pleased to have gain a high rating from you. We look forward to seeing you in the future.

8/10 Bien

Lesley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Beale Street
Séjour de 2 nuits en mars 2024
Réponse de -HGI le 26 mars 2024
We are pleased to hear that you were satisfied with our location. We hope that you give us an opportunity to serve you again and to gain a 5 out of 5 rating. Our guest satisfaction is our number one priority. At any time, something is wrong, please inform us right away, so that the issue can be resolved immediately. We look forwardto servicing you again soon.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful, friendly and extremely helpful staff. Very convenient location to barbecue and blues.
Séjour de 1 nuit en mars 2024
Réponse de -HGI le 25 mars 2024
Receiving a 5 out of 5 rating from you is very pleasing to us. We are glad that all of our hard work is paying off, and that you were satisfied with our service. Thanks for taking the time out of your day to rate your stay.

8/10 Bien

Jami

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had a good time
Séjour de 3 nuits en février 2024
Réponse de Hilton Garden Inn le 4 mars 2024
Thank you for choosing to stay with us. We're glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Analiza

Les points forts : Propreté et personnel et service
The place was neat and staff were nice and helpful!
Séjour de 2 nuits en février 2024
Réponse de Hilton Garden Inn le 4 mars 2024
Thank you for choosing to stay with us. We're glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Thomas

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean rooms, friendly staff. had a great stay.
Séjour de 3 nuits en janvier 2024
Réponse de Hilton Garden Inn le 4 mars 2024
Thank you for choosing to stay with us. We are glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Quintin

Séjour de 1 nuit en février 2024
Réponse de -HGI le 26 mars 2024
Thanks for the 5 out of 5 rating.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Dawn should fire that girl a the front desk
3! For this to be a 4star hotel I nearly had to wake the neighborhood up! I called the front desk to have my bathroom cleaned before I left to run an errand early in the morning. I was told housekeeping would clean my bathroom. After I made it back to my room I realized my bathroom was in the same condition, so I called the front desk again & was told that housekeeping is on their way! I finally went to the front desk around 2:30pm to check the status of service & was told I called after 12p & nobody was able to do it. This girl was so against providing me customer service I was ready to blow my top for paying so much & being lied to and lied on! Had it not been for Dawn & LaPhia this would be a 1 star for sure!
Séjour de 2 nuits en février 2024
Réponse de - le 21 févr. 2024
Thanks for taking the time out of your day to provide us with a review. Our Guest feedback is very important to us. We apologize for the inconvenience during your stay regarding our staff. We strive to provide our guests with amazing accommodations and service, and we regret hearing that we did not deliver. We take your feedback seriously and will address this with our team. We hope you will give us another chance to provide you with a better experience in the future. Thanks

10/10 Excellent

Max

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de - le 21 févr. 2024
Thanks for rating your stay a 10 out of 10. We look forward to seeing you again in the future.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and super helpful!
Séjour de 4 nuits en février 2024
Réponse de - le 21 févr. 2024
We appreciate your business and the positive rating. Giving us a 5 out of 5 lets us know that our hard work is paying off. We hope to see you soon in the near future

2/10 Horrible

Shaunta

Séjour de 1 nuit en février 2024
Réponse de - le 21 févr. 2024
Thanks for rating your stay. All feedback is important to us. If you are unhappy with the service we provide, please notify front desk. We are working hard daily to improve our Guest experience. We hope that you allow us to service you in the future so that we can gain a 10 from you.

4/10 Médiocre

LaShonda

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Noisy people felt very uncomfortable in atmosphere no towels very inconvenient for me limit space for parking room was not ready or clean had to wait over an hour for room then housekeeping had a nasty attitude I am very disappointed and I will not return I would like to be accommodated for this situation and poor service and experience
Séjour de 1 nuit en février 2024
Réponse de - le 21 févr. 2024
We’re so sorry that our service and hospitality did not match the high standard we strive to uphold. We are committed to providing the best guest experience, but we fell short here. We will notify upper management of these issue and are working with our staff on providing better customer service. Thanks for taking the time out to respond.

10/10 Excellent

Louise

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
I would recommend this hotel for safety, cleanliness and comfortable
Séjour de 1 nuit en février 2024
Réponse de - le 15 févr. 2024
Thanks, Louise, for the positive rating. We are pleased to hear that you enjoyed your recent stay here at the Hilton Garden Inn Downtown location. We strive daily to make each guest experience the best. We look forward to servicing you in the future.

10/10 Excellent

Alison

Voyage en couple
Les points forts : Propreté et personnel et service
Had a blast
Séjour de 1 nuit en février 2024
Réponse de - le 13 févr. 2024
Thank you Alison, for taking the time out of your day to rate your recent stay with us. We appreciate the 5 out of 5. This let us know that all of our hard work is paying off. We look forward to you revisiting our location soon.

8/10 Bien

Max

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de - le 13 févr. 2024
Thanks Max for choosing to stay at the Hilton Garden Inn Downtown. All feedback is always appreciated. If there is anything we can do to make your stay better, please let us know. We work hard daily to make all of our guests experience the best. We look forward to servicing you again and receiving a 10 out of 10 during your next stay.

10/10 Excellent

Brittni

Séjour de 1 nuit en février 2024
Réponse de - le 13 févr. 2024
Hello Brittni,We are pleased to have received a 10 out of 10 on your rating, during your recent stay with us. It is our goal to provide the best service and experience possible to all of our customers. We look forward to servicing you again in the future.

8/10 Bien

Latoya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it parking was my only issue
It was nice I just rather park my own car for free and it’s faster for me to get in and out of my car and leave when I’m ready. They don’t offer that here. The staff were friendly and great I even got a text after I checked in by Catherine to make sure everything was ok in my room, I loved it just paying for parking every night is too much I only stayed one night thank God but $32 every night is too much. Staff was great
Séjour de 1 nuit en février 2024
Réponse de - le 8 févr. 2024
We are pleased to hear that our staff provided you with great service during your stay. We apologize that you were unsatisfied with your parking experience. We will take all opinions into consideration as we work to improve our guest experience. We look forward to seeing you again in the future and gaining 10 out of 10 from you.

2/10 Horrible

Teresa

Les points faibles : Personnel et service
They didn’t let me stay
Séjour de 1 nuit en février 2024
Réponse de - le 8 févr. 2024
We apologize for the inconvenience and that you were not unable to stay with us. We value all feedback and look forward to making thing right for you during your future stay.

10/10 Excellent

Corsica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de - le 8 févr. 2024
We are very impressed with the 10 out of 10 rating that we have received from you. Our goal is to provide the best service possible to our customers. Thank you for your business. Please visit us soon.