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Beoordelingen van Fairfield Inn & Suites by Marriott Memphis East/Galleria

2.5 out of 5
Fairfield Inn & Suites by Marriott Memphis East/Galleria
8489 Us Highway 64, Memphis, TN

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 352 van 730 beoordelingen" "
Gastenscore: 8 - Goed. 204 van 730 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 730 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 730 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 730 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Randy

Positief: Netheid, personeel en service
Breakfast, We picked this site because of indoor pool… it was not open!

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had no problems.
3 nachten verbleven in april 2024

6/10 – Redelijk

Gary

7 nachten verbleven in april 2024

10/10 – Uitstekend

Albert, Lavonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Laura

Positief: Personeel en service
1 nacht verbleven in maart 2024

4/10 – Matig

Willard

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Parking was good. The side door was taped opened were it could be opened by anyone, very unsafe. Toilet paper dispenser was broken, missing half of it (a $5 fix). No toilet paper in our room and never had any for the two days we were there, had to go get some from a store. Asked for toilet tissue when we were about to check out, still had an excuse for not having any, they lied because the lobby area restroom had some, yet we never did. Excuses, excuses, excuses!!!
2 nachten verbleven in maart 2024

6/10 – Redelijk

anagh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was average otherwise everything was good though price was on expensive side per everything
1 nacht verbleven in maart 2024
Reactie van Youa Ly op 27 mrt 2024
Thank You,

2/10 – Ontzettend slecht

Chris

1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Stephene

Zakenreiziger
Negatief: Netheid
Nasty
1 nacht verbleven in februari 2024
Reactie van Youa Ly op 27 mrt 2024
Thank You,

4/10 – Matig

Jeff

1 nacht verbleven in februari 2024
Reactie van Youa Ly op 27 mrt 2024
Thank You,

10/10 – Uitstekend

LEE

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good. I wondor when you will get back my deposit?
2 nachten verbleven in januari 2024
Reactie van Youa LY op 27 mrt 2024
Thank You,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything about this place is bad. Don’t waste your money
2 nachten verbleven in februari 2024
Reactie van Youa Ly op 27 mrt 2024
Thank You,

6/10 – Redelijk

Barbara

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Wont stay there agsin.
Our stay was not very good. Getting the TV to work was impossible with the input requests. Our toilet would not flush in the middle of the night. On top of this, there was no drinking order by Memphis, which is not the hotel's fault, but they did not have sufficient bottle of water for the guests nor coffee or tea. Breakfast was meager.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Pauline

1 nacht verbleven in januari 2024
Reactie van Tiffany G. op 16 jan 2024
Thank you for your 10 out of 10 review! We are happy to know that you enjoyed your stay with us. Until next time Happy New Year!

4/10 – Matig

Stephen

Reisde met familie
Not coming back
The room was in poor shape. There was evidence of a previous water leak that had not need repaired fully. The breakfast had no protein and was very limited in options. They bed was surprisingly comfortable based on the conditions.
1 nacht verbleven in december 2023
Reactie van Tiffany G. op 31 dec 2023
We appreciate your valuable feedback Stephen. We understand your concerns and we will make sure our maintenance team takes a look into the areas of interest. We have also put in place a breakfast training in order to improve on our complimentary breakfast. We hope that you will consider staying with us again in the future.

4/10 – Matig

Thomas Charles

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Meltdown in Memphis The normal, reliable Marriott quality of service was AWOL this weekend, along with all of the staff this morning at the Fairfield Inn & Suites Memphis East/Galleria location. Upon arrival, Friday night, the 22nd, we ran into oddities, as the woman on the front desk gave us wrong information about the pool hours and breakfast hours. We didn't find out about the error in breakfast hours until the next morning, as we arrived too late for breakfast because we were told it would be open an hour later than it was. Then this morning, the hotel lobby was completely empty, except for a couple guests. It wasn't readily apparent if we were witnessing an employee walk-out or some sort of protest, but the lobby this morning at 8 am was completely devoid of hotel staff. No one was at the front desk, no breakfast staff, no managers, and no housekeeping! One patron had been waiting in the lobby 15 minutes, by the time we arrived for anyone to show up, but none had. About 8:30 am, a young man, who looked like he had just woken up and judging from his hair and attire, came in and said that he was the new general manager. Lots of luck to him, given the state on the hotel this morning. Apparently, the hotel staff and current management needs a total overhaul! He did the only thing he could to provide us with breakfast and sent us to the sister property next door, a Springhill Suites, also Marriott. Having to truck across the parking lot wasn't the most p
2 nachten verbleven in december 2023
Reactie van Tiffany G. op 31 dec 2023
We appreciate your valuable feedback. We understand your frustrations for the experience that you had during your stay with us and we would like to extend our sincerest apologies. We can assure you that there are plans in place in order to improve so that this will never be an issue in the future. We hope that you will stay with us once again.

6/10 – Redelijk

Lillie

Vanilla
Plain Jane, disappointed.
1 nacht verbleven in december 2023
Reactie van Tiffany G. op 8 jan 2024
We appreciate your valuable feedback.

4/10 – Matig

James

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Had to call maintenance for plumbing issue and light bulb. They were prompt. Breakfast food was cold.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Christopher

1 nacht verbleven in november 2023
Reactie van Tiffany G. op 8 jan 2024
Thank you for your 5 our of 5 rating!!! We are happy to accommodate.

10/10 – Uitstekend

Dana

2 night stay for school
Super friendly and helpful staff. Very clean lobby and room. Comfortable and quiet. Good variety for hotel breakfast.
2 nachten verbleven in november 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Hotel Acceptable
We had reservations for a King size bed. At first, the service person at front said they were oversold of rooms with king size beds. She came through with a suite with a king size bed. Kudos to her. The room was clean, but some of the other areas of the hotel needed cleaning. Breakfast was lacking several items such as regular milk, bread and fruit. The host was working hard to accommodate, but may not have had all the supplies.
1 nacht verbleven in november 2023

6/10 – Redelijk

Robert

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Room was clean and comfortable. New normal seems to be no room service on multi day stays unless requested.
2 nachten verbleven in november 2023

6/10 – Redelijk

Demetrice

Reisde met een groep
Negatief: Personeel en service
Hard to fined
3 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not stay here
Hotel staff was very unhelpful and the manager Suraj is absolutely horrible at his job. I was double charged for two rooms and it has been over three weeks and I have still not received a phone call back after numerous times reaching out. The hotel was not that clean and definitely needed some remodeling.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at this location were outstanding. Greeted so warmly by Julia, who gave us suggestions for sightseeing and dining. Juliana was the night person and was just as helpful; we needed an additional bath towel and she got right on it. Every staff member we encountered had a smile and pleasant greeting. The room itself was comfortable and clean. The bed was super comfy, and the shower was to die for. We had an issue with the bathroom light shutting off arbitrarily, and that was repaired the day we reported it. Amazing. We did learn that the hotel had just been acquired by Marriott five days before our arrival, so the area manager was on site quite a bit. The breakfast was somewhat sparse and boring. The girl who took care of us the four days we were there did everything in her power to accommodate the guests, having quite a bit of supply issues. For instance, the dairy products were not delivered, so she arranged to have a large container of creamer sent (or purchased) for us. This little young lady worked her fanny off for the guests. It was quite commendable. Although we were unable to use the pool, it did appear clear, clean and inviting. Parking was somewhat sparse, however, we like to park where we can see our vehicle from our window. There are several hotels in this area, easy walking distance from one to the other, and we did feel safe. This hotel is in an area that is in close proximity to really good restaurants, shopping and highway access.
4 nachten verbleven in oktober 2023

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Funny orange stain on tile under the vanity. Poor quality pillows. but pretty nice for the price
1 nacht verbleven in oktober 2023

8/10 – Goed

Sue

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

4/10 – Matig

Morgan

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
My expected room wasn’t available
2 nachten verbleven in oktober 2023

4/10 – Matig

Tina

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Reserved a room with double queen beds for a reason, the only room they had with that was a room with no bathroom light, bathroom fan was so loud, toilet would not stop running at all, drawer was broken on chest, lamps had rust on them. Wasn't worth what was paid at all!
2 nachten verbleven in oktober 2023

8/10 – Goed

Stephen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No hot water at breakfast, hairdryer didn't work. The 8+ dating is appropriate for this hotel.
1 nacht verbleven in oktober 2023

8/10 – Goed

Rory, Powell

7 nachten verbleven in oktober 2023

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great food and friendly staff
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

HERBERT

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay was excellent.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

sally

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Teresa

1 nacht verbleven in oktober 2023

8/10 – Goed

Sandra

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Ed

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, sraff and facility
2 nachten verbleven in september 2023

8/10 – Goed

Keith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location
1 nacht verbleven in september 2023

6/10 – Redelijk

Jennifer

1 nacht verbleven in september 2023

8/10 – Goed

Lynn

1 nacht verbleven in september 2023

10/10 – Uitstekend

Charles

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great staff convenient location very clean and quiet
4 nachten verbleven in augustus 2023

8/10 – Goed

Sharon

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stY
Very friendly and efficient staff. The lady in the dining area was exceptional. Very accommodating to the guests and their needs/wishes. She appeared to be the only person on duty for a very hectic and busy weekend that included sports fans for the Southern Classic and a young women’s soccer team and their families. The desk staff was very efficient in quickly accommodating check-ins. The hotel was clean and staff was on duty maintaining the cleanliness of the public areas. In terms of improvements, replacing the antiquated, low sitting toilets with chair height toilets would significantly increase the comfort factor.
2 nachten verbleven in september 2023

8/10 – Goed

Addisu

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

10/10 – Uitstekend

Andratzek

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Etwas teuer/aber dafür sauber
Das Hotel ist gut gelegen an einer nahen Shopping Mall. Der Pool war leider innen, war jedoch sauber. Meine Tochter hatte Glassplitter beziehungsweise Plastiksplitter im Pool festgestellt und dies der Rezeption mitgeteilt. Die Zimmer waren sauber, und alles war wirklich bestens.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Rajkumar, Nolensville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

8/10 – Goed

Rhonda

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thank you Julie
Place was.a little difficult to locate... signs should be on driveway. Keys didnt work , vut desk clerk was very ,very helpful. Thank you Julie.. also the pool was being.serviced, so we missed our swim..
1 nacht verbleven in augustus 2023

8/10 – Goed

David E

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Zachary

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Juanita

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This location is convenient and within walking distance to several restaurants, gas station, and liquor store. It's a 5 minute drive away from a mall and several other stores, and right off of I-40. The facility and rooms were clean and the staff friendly and helpful. There is security patrolling the lot at night, so it feels safe. The hot tub was out of order and elevator was sketchy (folks got stuck once). The pool was good, but had a lot of chlorine in it which made me not want to get in it. Other than those two things, I would highly recommend and stay again.
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Tara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023