Vakantie en citytrip naar Mata de Plátano

I recently stayed at this hotel and was extremely disappointed. They advertise having a full spa, which was a major reason I booked here. Upon arrival, I discovered that there is no spa on-site at all. Instead, they casually refer guests to some spa in the city that has no connection to the hotel. This is blatant false advertising. I felt misled and frustrated, as I specifically chose this hotel expecting to unwind at a spa without having to leave the property. Very disappointing experience, and I would not recommend this hotel to anyone. One star!

Great hotel in the heart of it all. Very pleasant office staff who were very welcoming. Would definitely stay here again. Rooms were plenty big and gave the kids and I everything we needed. Thanks for making our trip memorable.

Nice and clean property with comfortable rooms that included a fridge, and in our case a patio shared with other guests. Rooms are super quiet and A/C worked really well; however, water pressure could have been better. We spent most of our time exploring the sites and eating out, so didn't really use the kitchenette or the tiny pool. The hotel is well located and there are loads of options within walking distance or a quick Uber ride away. Our room included parking and we thought that was fantastic until we got there. We constantly had to move cars around and the staff had to wake up grumpy guests to come get their vehicles out of the way so we could leave early for all-day expeditions to other parts of the island. There are no assigned spots, only a narrow driveway with up to four cars crammed in there. Truly a pain in the neck for everyone, including staff.

Tuvimos problemas con el aire. Pero el personal nos reubicaron rápidamente en otra apartamento. Muchas gracias por su excelente respuesta y atención.