Vakantie en citytrip naar Mata Chalupe

this was not what I expected. The grounds itself were beautiful but the honeymoon suite was not as expected. My deck where my so-called private pool was all broken down where my husband stubbed his toe and my flip-flop got stuck. It was not what we paid extra for. You don’t really have your own private pool as you could see right next-door to your neighbors and there are rooms on top of you that people can just look down and talk to you. I will say that the staff there are very, very nice and helpful but if you are not bilingual, you will have a very hard time understanding please make sure you have your translator app in the Dominican Republic. One peanut dropped on the floor in my room and I had about 1 million ants which they did take care of. I couldn’t use the Jacuzzi tub as the water was coming out dirty. When you’re thinking you’re getting an ocean front room and their cabana is in front of your room. It’s not really oceanfront. The room service food is cold and not great. Definitely eat at the restaurant. I would not suggest getting any room service twice. We ordered their breakfast and dinner and it was just not worth it. I would never go back here. They should have someone to help tour the ground as we really didn’t know where everything was and since we paid an extra thousand dollars for the room that we got we were hoping for some compensation back, but they were unwilling to do that. i’m very disappointed. Like I said staff was wonderful though.

Unfortunately, my experience was very disappointing. When we arrived, the bed sheets and pillows were dirty. I contacted and visited the front desk, but no one addressed the issue or offered another room. Traveling with my two children made the situation even worse. Because the bedding was unclean, they were uncomfortable sleeping in the beds and ended up sharing a bed while wearing sweatshirts and sweatpants. The service throughout our stay was poor. We waited over an hour and a half for food at the pool bar after staff took our order and then forgot about it. The beach conditions were not suitable for swimming, the food quality was below expectations, and the overall service did not meet the standards expected of a Family Selection/VIP experience. I ultimately decided to check out early. This is not the 5-star luxury resort experience advertised, and it does not compare to other luxury resorts where I have stayed.

Zeer heel goed

Rooms are humid and have mold growing. If the air conditioning is not on it smells like mildew. Cleaners use the same bucket of bleach to mop the floor in each room. Bed felt moist and pillows smelled bad. I did not enjoy the room at all other than the nice view of the resort and ocean. The rest of the resort is gorgeous and staff are kind. Rui parties are fun and the beach is clean and beautiful. Lots of people trying to scam and sell you things sometimes took away from the experience. If you can say no you will be fine.

Staff Diana & Joel were superb!