Thank you so much for taking the time to write a review about your experience with us. We are so pleased to hear that you found our staff to be friendly. Here at our hotel, we pride ourselves on providing a warm and welcoming atmosphere for all of our guests. We appreciate your kind words and hope to have the opportunity to serve you again soon.yours faithfully

Nous vous remercions pour votre commentaire ! Nous sommes ravis d'apprendre que notre hôtel est idéalement situé à proximité de la gare et du centre historique. Nous nous efforçons de créer une atmosphère confortable et pratique pour tous nos clients, c'est pourquoi nous apprécions votre gentillesse. Nous espérons que vous avez passé un agréable séjour parmi nous et nous nous réjouissons de vous accueillir à nouveau bientôt.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées

Thank you for your positive review! We're glad you had a great experience with us and hope to see you again soon.

Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Hotel Monopol Luzern

Dear guest, Thank you so much for your positive feedback! We would be pleased to welcome you back soon at our Hotel MONOPOL Lucerne. Warmest regards, Brigitte Heller, General Manager and the whole MONOPOL-Team

Lieber Guillaume, Vielen herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung mit uns zu teilen. Wir würden uns freuen, Sie schon bald wieder hier in Luzern begrüßen zu dürfen. Herzliche Grüße, Brigitte Heller, Direktorin und das ganze MONOPOL-Team

Lieber Laurent, Ganz herzlichen Dank für Ihre tolle Bewertung. Es freut uns sehr zu hören, dass es Ihnen bei uns gefallen hat und wir hoffen, Sie schon bald wieder bei uns begrüssen zu dürfen. Herzliche Grüsse, Brigitte Heller, Direktorin und das ganze MONOPOL-Team

Cher Monsieur, Merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié l'amabilité de notre personnel. Comme notre hôtel est sous protection monumentale, il n'est malheureusement pas autorisé à installer la climatisation dans toutes les chambres. Si vous souhaitez une chambre avec air conditionné, nous vous recommandons de réserver une chambre Deluxe-Design récemment rénovée. Nous serions heureux de vous accueillir un autre jour à notre établissement et nous espérons que vous êtes biens arrivés à la maison. Cordialement, Brigitte Heller, directrice et le MONOPOL-Team

Chère Anne-lise Merci beaucoup d’avoir choisi notre hôtel **** MONOPOL et pour votre commentaire. Nous serions heureux de vous accueillir un autre jour à notre établissement et nous espérons que vous êtes biens arrivés à la maison. Cordialement, Brigitte Heller, directrice et le MONOPOL-Team

Chère Marlyse, Merci beaucoup d’avoir choisi notre hôtel **** MONOPOL et pour votre commentaire positif. Nous serions heureux de vous accueillir un autre jour à notre établissement et nous espérons que vous êtes biens arrivés à la maison. Cordialement, Brigitte Heller, directrice et le MONOPOL-Team

Dear guest, Thank you so much for taking the time to share your positive feedback with us. We are glad to hear that you could enjoy your stay here in Lucerne and it would be great to welcome you back soon. Warmest regards, Brigitte Heller, General Manager and the whole MONOPOL-Team

Dear guest, Thank you so much for your stay here at our Hotel **** MONOPOL Lucerne and for taking the time to share your positive feedback with us. We are glad to hear that you could enjoy a memorable stay in our hotel. We hope to welcome you back soon. Warmest regards, Brigitte Heller, General Manager and the whole MONOPOL-Team

Dear lucile, First of all we would like to thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. Our Hotel MONOPOL Lucerne is located in the center of Lucerne just next to the train station and close to all the tourist attractions. Due to this location we unfortunately cannot avoid that there is some noise coming from the streets or restaurants and bars around the hotel. Our Hotel was built in 1899 and it is an historical building under monumental protection. For security reasons it is therefore not allowed to provide kettles in all our rooms. Our guests do have the possibility to use a kettle as well as a microwave and an ice machin in our common area which is accessible 24 hours. We are very surprised that you were not satisfied with our delicious breakfast buffet in our Hotel **** MONOPOL Luzern. We have a total of 55 different food and 25 different drinks in our offer. Our breakfast buffet can be added to the booking at an extra charge of CHF 10.00 per person. As this is a very good offer for a buffet, we cannot understand your feedback regarding the extra charge for breakfast. We hope you had a safe journey home and it would be great to have another chance in the future to welcome you back here in Lucerne. Warmest regards, Brigitte Heller, General Manager and the whole MONOPOL-Team

Cher client, Merci beaucoup d’avoir choisi notre hôtel **** MONOPOL et pour votre commentaire. Nous serions heureux de vous accueillir un autre jour à notre établissement et nous espérons que vous êtes biens arrivés à la maison. Cordialement, Brigitte Heller, directrice et le MONOPOL-Team

Cher client, Merci beaucoup d’avoir choisi notre hôtel **** MONOPOL et pour votre commentaire. Nous serions heureux de vous accueillir un autre jour à notre établissement et nous espérons que vous êtes biens arrivés à la maison. Cordialement, Brigitte Heller, directrice et le MONOPOL-Team

Chère cliente, Merci beaucoup d’avoir choisi notre hôtel **** MONOPOL et pour votre commentaire. Tous les feedbacks sont très importants pour nous. Nous serions heureux de vous accueillir un autre jour à notre établissement et nous espérons que vous êtes biens arrivés à la maison. Cordialement, Brigitte Heller, directrice et le MONOPOL-Team

Dear Tadhg,Thank you for your rating. We appreciate your feedback and we are glad that you had a satisfactory stay with us. We look forward to welcoming you back to our hotel in the future.Sincerely yours,Lars GüggiGeneral Manager Hotel Monopol

Dear Guest,Your kind words have truly warmed our hearts. It is delightful to learn that your stay at our hotel exceeded your expectations. Our team, especially Kyle, is thrilled to receive such high praise for their professionalism and dedication to service.It's true, our historic building does come with its unique quirks, such as a few steps after the lift ride. We appreciate your understanding in this matter, and we are pleased that it did not dampen your overall experience.We look forward to offering you our warm hospitality once again in the future.Sincerely yours,

Lieber Tim,Vielen Dank für Ihre perfekte Bewertung! Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und wir freuen uns darauf, Sie in Zukunft wieder bei uns begrüssen zu dürfen.Freundliche Grüsse,Hotel Monopol

게스트님께,리뷰에 더 많은 내용을 작성하려고 하셨던 것 같습니다. 저희는 고객의 여행에 필요한 다양한 교통수단을 쉽게 이용할 수 있도록 노력하고 있으니 편리한 위치를 찾으셨기를 바랍니다. 여러분의 피드백은 저희에게 소중합니다. 진심으로 당신의 것입니다,호텔 모노폴

Prezado hóspede,Lamentamos muito saber que a sua experiência conosco não atendeu às suas expectativas, especialmente em relação ao tamanho do quarto e ao carpete. Valorizamos a sua opinião e agradecemos por nos alertar sobre essas questões.Todavia, é bom saber que a localização do nosso hotel foi ao encontro das suas necessidades. Trabalhamos constantemente para oferecer uma estadia confortável e agradável a todos os nossos hóspedes, e a sua observação é de extrema importância para nós.Atenciosamente,

Dear Guest,We acknowledge your feedback regarding the location of our hotel. We understand that the surroundings might not have met your expectations. It's important to note that our hotel's placement is strategic for travelers, due to its proximity to the train station. Regarding the nightclub/lounge, it is indeed part of the neighbourhood's vibrant nightlife. While we understand that this may not be everyone's preference, please rest assured that safety and comfort are our utmost priorities at Hotel Monopol. We hope that despite these concerns, you found your stay at our hotel enjoyable and accommodating. We look forward to the opportunity of serving you again in the future. Yours faithfully,

Dear Rose,It's great to hear that you found our location convenient and our hotel to your liking. We are indeed fortunate to be situated near the train station, which many of our guests appreciate. We are glad you rated us 8 out of 10 and we hope to have the opportunity to serve you again, striving to make your next stay a perfect score. Sincerely yours,

Dear Michael,we are pleased to hear that you enjoyed your stay with us. Your full score is a nice confirmation for our team that we were able to meet your expectations. It is always our goal to provide every guest with a pleasant and unique experience.We look forward to welcoming you back to Hotel Monopol soon.With kind regards,

Dear Guest,It is truly heartening to hear such positive feedback about your visit. We are thrilled to know that you found our hotel to be the best choice for your trip. Your plans to return again are the highest compliment you could offer.Our goal is always to provide an exceptional experience to all our guests and it is always gratifying to hear when we have succeeded.Looking forward to welcoming you back for another enjoyable stay.

Dear Guest,We are truly sorry to hear about the inconvenience you encountered during your stay. We take pride in catering to all our guests, regardless of their height or age. Our intention is to provide a comfortable and accessible environment for everyone.We deeply regret that some aspects of our room design did not meet your needs. It is our constant endeavor to improve the experience of our guests and your input is essential in that regard. Please accept our sincere apologies for any discomfort caused. We value your feedback and will take it into account as we continually strive to enhance our guests' experience.Sincerely yours,

고객님께,저희 호텔의 뛰어난 위치와 접근성을 강조하는 고객 여러분의 피드백을 읽게 되어 매우 기쁩니다. 저희의 특권 중 하나는 도시의 중심부에 위치하여 투숙객이 편리하게 여행할 수 있다는 점입니다.소음과 관련하여 저희는 투숙객에게 고요한 환경이 얼마나 중요한지 잘 알고 있습니다. 특히 자정 이후에는 정책에 따라 조화로운 분위기를 유지하기 위해 노력합니다. 이러한 경험을 하지 못했다면 깊은 사과의 말씀을 드립니다. 트위터는 관련 부서와 논의하여 가이드라인을 준수할 수 있도록 최선을 다할 테니 안심하세요.소중한 피드백을 보내주셔서 다시 한 번 감사드립니다. 곧 다시 찾아뵙기를 기대합니다.진심으로 당신의 것입니다,라스 구기총지배인 호텔 모노폴

Dear Guest,It is truly heartening to hear such positive feedback about your visit. We are thrilled to know that you found our hotel to be the best choice for your trip. Your plans to return again are the highest compliment you could offer.Our goal is always to provide an exceptional experience to all our guests and it is always gratifying to hear when we have succeeded.Looking forward to welcoming you back for another enjoyable stay.

Dear Guest,We value your feedback and understand that not all aspects of your stay with us met your expectations. It's fantastic to hear that you found our location to be well-connected and convenient, and that you appreciated the room size and the service provided by our staff. We strive to make every guest’s experience enjoyable and it’s encouraging to hear that we were successful in certain aspects. However, we sincerely regret to hear about the issues you encountered with the shower and WiFi. We aim for excellence in all of our services and amenities and it's unfortunate that we fell short this time. We appreciate you bringing these matters to our attention.Regarding the noise, we understand that it can be a concern, especially for guests who are light sleepers. We apologize for the inconvenience this might have caused you.As for the pricing, our rates are based on current market conditions and demand. To find the best rates, we encourage you to consider booking directly through our website or at the hotel.Thank you once again for your feedback. We hope to have the opportunity to better serve you in the future.Yours faithfully

Dear Guest,We sincerely regret to hear about the disturbance you experienced during your stay due to noise. Your comfort is of utmost importance to us and it's disheartening to learn that we were unable to meet your expectations in this regard.We place great value on the atmosphere of our centrally located city hotel. To this end, we have guidelines in place for the bar and club within our premises to control the volume from midnight onwards. It's disappointing to know that these guidelines may not have been adhered to. Please accept our heartfelt apologies for any inconvenience caused.Rest assured, your feedback has been taken seriously and we will be addressing this issue with the operators to avoid similar instances in the future. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future and make your next stay with us a more pleasant one.Sincerely yours,