Literie de qualité supérieure, couette en duvet d'oie

Avis sur Lexen Hotel North Hollywood

3.5 out of 5
Lexen Hotel North Hollywood
5268 North Tujunga Ave, North Hollywood, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 625 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 243 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 70 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1004." "

9,4/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

philippe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel super , je recommande
Emplacement idéal pour accéder au métro qui nous permet de rejoindre à 1 station, les Studios Universel (puis prendre la navette gratuite (et à 2 station, le Walk of fame , cet hôtel se situe dans un quartier très sympa et calme. On trouve facilement des restos, l'hôtel est très propre, le personnel accueillant et la déco très sympa. On peut manger dans le patio (en menant son repas ou petit dej (carpas de dej, uniquement accès aux boissons chaudes...ce qui est déjà pas mal du tout)
Séjour de 2 nuits en juillet 2023
Réponse de Customer Care Team le 31 juil. 2023
Cher Philippe, nous sommes ravis de savoir que vous avez trouvé notre hôtel idéalement situé pour accéder au métro et rejoindre facilement les attractions populaires comme Universal Studios et le Walk of Fame. Offrir commodité et accessibilité à nos clients est une priorité pour nous, et nous sommes ravis que notre proximité avec le métro ait rendu votre expérience de voyage fluide et agréable. C'est merveilleux d'entendre que vous avez apprécié le cadre calme et agréable de notre hôtel. Nous sommes fiers de notre emplacement et nous nous efforçons de fournir un environnement paisible et confortable pour que nos clients se détendent et se détendent. Nous sommes heureux que vous ayez trouvé notre hôtel propre et nous apprécions vos aimables paroles concernant notre personnel accueillant et notre belle décoration. Assurer un séjour agréable et agréable à nos clients est ce qui nous motive, et nous sommes heureux de pouvoir contribuer à votre expérience positive. Avoir la possibilité de manger sur la terrasse et de prendre vos repas ou votre petit-déjeuner ajoute une touche supplémentaire à votre séjour, et nous sommes ravis que vous l'ayez trouvé agréable. Le petit-déjeuner avec boissons chaudes est une excellente façon de commencer la journée, et nous sommes ravis qu'il ait répondu à vos attentes. Si vous avez d'autres voyages à venir dans la région ou s'il y a autre chose que nous pouvons vous aider à l'avenir, n'hésitez pas à nous contacter. Nous serions ravis de vous accueillir à nouveau et de vous offrir un autre séjour merveilleux! Merci de nous avoir choisis et nous apprécions vos aimables commentaires. Si vous avez d'autres questions ou avez besoin d'aide, n'hésitez pas à nous contacter. Passez une journée fantastique !Best Regards, Customer Care TeamLexen Hotel North Hollywood

8/10 Bien

ANIE

Séjour de 3 nuits en mars 2023
Réponse de Customer Care Team le 5 avr. 2023
Dear Anie, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Aurelie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique !
Pour notre dernière nuit à Los Angeles, Après avoir quitté précipitamment notre précédent hôtel, nous avions réservé dans celui ci au dernier moment. Il restait une suite de disponible sur hôtels.com, nous l’avons donc réservée Quelle magnifique surprise en arrivant à l’hôtel … Le parking est normalement payant mais en réservant via hotels.com Il est gratuit L’hôtel est extrêmement bien placé avec des bars et restaurants dans des rues proches La suite était magnifique … Décorée avec goût, extrêmement propre, la literie est vraiment très confortable Nous avons passé une excellente nuit dans cet hôtel Très bien placé pour accéder rapidement à Hollywood, le quartier est sûr, Nous reviendrons ici les yeux fermés pour un futur séjour du côté d‘Hollywood !
Séjour de 1 nuit en septembre 2022
Réponse de Fron Desk Team le 9 oct. 2022
Thank you for taking the time giving us such a great feedback. It makes us happy knowing that you have enjoyed your stay with us and that you loved your room and our facility. We hope to see you again soon.

10/10 Excellent

Isabelle, Terrebonne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout était parfait. C’est propre et confortable, déjeuner léger.
Séjour de 3 nuits en mars 2020
Réponse de Customer Care Team le 9 mars 2020
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards, Customer Care Team

8/10 Bien

Berge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 16 mai 2024
Dear Berge, thank you for rating us with a perfect review. We're thrilled to see that you enjoyed your stay at our hotel. Your support and feedback inspire us to provide the best service to our guests. We look forward to welcoming you back on your next visit!Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Jarred

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 15 mai 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Bryena

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s was located close to universal, which is what we needed
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 mai 2024
Thank you for choosing us for your trip. We glad our location was convenient to you. We hope to welocme you again on your next trip to Universal Studios.

6/10 Satisfaisant

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is modern , stark decor. There is massive park directly across Tujunga. Quiet area. but a few miles away is coffee ,food Universal Studios etc. Was offended by the 250.00 charge in advances for incidentals, considering there is no food, or movies , or other amenities. That plus the room is alot. I stay in similarly priced hotels often. They all have positives and negative. 10$ parking was fair. Access to great food was a plus. But ALL hotels should have great coffee and snacks complimentary. Touch of class goes along way..
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Thank you for your feedback. All hotek managed differently and everyone has their own policies. We are sorry our policy was not to your liking. We appreciate you taking the time and giving us your comments. We take all comments seriously. We do hope to welcome you again on your next trip to the area.

6/10 Satisfaisant

greg

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Not much to like on this property. Not in a great location. Homeless guy living on the sidewalk next to the entrance and the staff didn’t care. Had to pay the total cost plus 250 deposit upon check in and charged, up front, $10 per day for parking! Never in my 65 years have I experienced this. Front desk staff are not friendly. Room was clean, beds are ok.
Séjour de 2 nuits en mai 2024
Réponse de Lexen team le 6 mai 2024
Thank you for staying with us. We apologize for the inconvenience you had during your stay. We hope to welcome you again in the future.

10/10 Excellent

Joey

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
From check in to check out the stay was great! The rooms were very clean and the staff made it very easy. It was only 10 minutes to Universal Studios. I would definitely stay here again and recommend to anyone going to the area.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 5 mai 2024
Thank you for your comments. We are happy you had a pleasant experience with our hotel from the beginning. We look forward to your future visits.

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place, everything smelled super clean. Loved the decor and all. But the king bed was horrible, needs to be replaced. But everything else was great
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 5 mai 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kind staff
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
We appreciate your feedback.

8/10 Bien

DJ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So at this property, there was a homeless guy right by the garage blocking the garage entrance and he was there all day and the second homeless guy sleeping on the sidewalk right there. I love homeless people I really do doesn’t look good around especially when I’m doing business.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
We appreciate your feedback. Your comment will be forwarded to the management. Unfortunately, homeless are in all area of LA and we can't do much but ask them to move. They are just there and won't do anything. Thank you for staying with us.

10/10 Excellent

Lathosha

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was good for a quick stay
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 1 mai 2024
We appreciate your feedback.

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Thank you for staying with us.

6/10 Satisfaisant

Muhammad

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staffs are terrible
Séjour de 1 nuit en avril 2024
Réponse de Lexen team le 28 avr. 2024
We are sorry to hear that. We hope to welcome you again.

8/10 Bien

Magy, Brooklyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Lexen team le 28 avr. 2024
Thank you for staying with us.

10/10 Excellent

Hiedi, SAINT LOUIS

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 mai 2024
Thank you for your feedback.

10/10 Excellent

Micolette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Lexen team le 28 avr. 2024
Thank you for your feedback.

10/10 Excellent

Hiedi, SAINT LOUIS

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Thank you for your feedback.

10/10 Excellent

Stefan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place I will definitely be back when I’m next time in LA
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Thank you for choosing us for your trip to the area. We glad we met your expectations that you will be staying with us again. Thank you

10/10 Excellent

Evonne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First time staying at this property and we stayed two nights. The check in process was quick and easy. The staff is friendly. Our room and gym was clean. Parking was limited but safe. Very close to NOHO, lots of restaurants, coffee shops and close to freeway access. Would definitely stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Evonne, we're thrilled to hear that you enjoyed your stay with us! Providing a quick and easy check-in process, clean rooms, and friendly staff are all top priorities for us. We're glad you found our location convenient and appreciated the nearby amenities. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Nancy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Nancy, thank you for your positive review. We're thrilled to see that you enjoyed your stay at our hotel. Your support and feedback inspire us to provide the best service to our guests. We look forward to welcoming you back on your next visit!Best Regards, Customer Care TeamLexen Hotel North Hollywood

6/10 Satisfaisant

Hope N Dez

Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Médiocre

Rosenda

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
Charge you parking lot
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 22 avr. 2024
Dear Rosenda, we apologize for the inconvenience and disappointment you experienced during your stay regarding our parking charges, staff, service, and amenities. Providing excellent service and a positive experience for our guests is our priority, and we regret falling short of your expectations in these areas. We value your feedback and will share these concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything specific you'd like us to handle or discuss further, please don't hesitate to reach out to our guest relations team.Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Jiani

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a very pleasant staying here!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 20 avr. 2024
We appreciate your kind feedback. We hope to see you again.

10/10 Excellent

Rynelle, South San Francisco

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the two bathrooms! If you get the larger suite with the living room. There are two bathrooms. Great for sleeping two people in separate rooms - one in the bedroom proper and one in the living room. The leather couch was comfortable.
Séjour de 6 nuits en décembre 2023
Réponse de Customer Service le 19 avr. 2024
We glad you enjoyed our Magnolia Suite. It is one of the suites if you want more space. Thank you for choosing us for your trip and we hope to see you again.

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property if you need to be in North Hollywood. Clean, nice coffee/juice room, gym adequate, lovely outdoor area.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Thank you for your feedback. We are happy to know you enjoyed your trip to the area. We would love to welcome you again in the future.

10/10 Excellent

JING

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 mai 2024
Thank you for your feedback.

10/10 Excellent

Rachel

Séjour de 4 nuits en mars 2024
Réponse de Lexen team le 6 mai 2024
Thank you for staying with us.

6/10 Satisfaisant

Leonel

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The area was a little weird. Seemed a little run down, but the building itself was good and safe. The biggest complaint I have is the water wouldn’t get passed Lukewarm when I was taking a shower.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Thank you for your feedback. We are glad you felt safe in our hotel as it is one of our main priorities. Thank you and we hope to welcome you again.

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. Very welcoming and helpful. Everyone who worked there was friendly and accommodating. Convenient location. Easy to Uber anywhere in the area. It is on the corner of a main road so not very scenic, but overall, I would stay there again.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Thank you for choosing us for your trip to the area. We are happy to know you had a pleasant experience during your stay. We hope to welcome you in the future.

10/10 Excellent

Rueliza

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our hotel room and its facility are clean and staff is friendly.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
We glad you enjoyed our hotel. Thank you for staying with us.

8/10 Bien

C.J.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
We appreciate your feedback.

8/10 Bien

Rachele

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for 3 nights. The room was very clean and spacious. A bit noisy because close to the elevator but we got used to it. The area is close to the Universals and offers many nice choices for breakfast and dinner. We loved the artsy vibe. Very convenient the small refreshments area with juices and hot drinks available all day long. The patio is lovely!
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 14 avr. 2024
We are so happy you have enjoyed our hotel. There are so many great restaurant options all around hotel and they all in walkable distance. Thank you for choosing us for your Universal Studios trip and we hope to welcome you again.

6/10 Satisfaisant

Kevin

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 5 mai 2024
Thank you for your feedback.

10/10 Excellent

Ramona, San Francisco

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo estuvo muy bien
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Thank you for your feedback.

8/10 Bien

Artur

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was good no microwave in the rooms, but there is one in the kitchen. The location is close to Universal Studios, but the area is empty.
Séjour de 6 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Thank you for staying with us. We glad you enjoyed our hotel.

10/10 Excellent

Tracy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it! Safe, clean, parking, room was huge. Would stay here again and again.
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear Tracy, thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our safe, clean, and spacious accommodations met your expectations. We strive to provide our guests with a comfortable and memorable experience, and we're delighted that you would choose to stay with us again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Erik

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 12 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Mihran

Séjour de 1 nuit en avril 2024
Réponse de Lexen team le 28 avr. 2024
We appreciate your feedback.

10/10 Excellent

Hiedi, SAINT LOUIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Lexen team le 9 avr. 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Siva Sankar

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were clean and property well maintained. Close proximity to Universal studios. Only drawback is that there is no restaurant within the hotel. Free beverages (coffee & juice) all time.
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Siva, thank you for your review! We're thrilled to hear that you found our rooms clean and our property well-maintained during your stay with us. Our proximity to Universal Studios is indeed a convenient feature for our guests, and we're glad you were able to take advantage of it. While we don't have a restaurant within the hotel, we do strive to provide complimentary beverages like coffee and juice to ensure our guests have a comfortable and enjoyable stay. We appreciate your feedback and hope to welcome you back again soon! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Best Regards, Customer Care TeamLexen Hotel North Hollywood

8/10 Bien

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was very clean. Bathroom is spacious and the shower is very large. Great hotel
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 5 avr. 2024
Dear Alicia, thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our room clean, spacious bathroom, and large shower to your satisfaction. Providing a comfortable and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another great stay in the future! If you need any assistance or have any questions, please feel free to reach out.Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Kaseem, Las Vegas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 24 avr. 2024
We appreciate your feedback.

8/10 Bien

Aarti

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Karen, Portland

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have been to this hotel three times in the last couple on months. All times have been just what I required for a stay. The room was comfortable, quiet and near my meeting place. It is convenient to Burbank Airport. The two people I encountered at the front desk were both very professional and helpful. As a an expedia vip member, the parking voucher and upgrade were offered and very appreciated. Will stay again when back in town. Thanks
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 avr. 2024
Thank you for your kind words. We are happy that you enjoyed your stayed and all your needs were met. We would gladly accommodate you on your next trips to the area. Thank you

10/10 Excellent

min

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
淋浴的水有点小!
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
We appreciate your feedback.

4/10 Médiocre

Adrian

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I really wanted to like this hotel. It was pretty clean and nicely decorated. However, the beds were so very uncomfortable. I ended up leaving a day early, just so I wouldn’t have to sleep on them. I explained to the front desk and they said they would try and get my night discounted. They however did not discount it, and additionally charged me for two days of parking also. Not a happy hotel experience.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Thank you for your feedback. We apologize for the poorly experience that occurred during your stay. We take complaints very seriously. And we do make decisions based on the situations. We do hope you still had a great experience during your trip to the area.

10/10 Excellent

Shu-Ju

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service. Great facility. Excellent location.
Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
We glad you enjoyed your stay with us. Thank you for choosing us.