Dear Jeremy,Thank you so much for your kind words and for giving us a perfect 10 out of 10 rating! We are delighted to hear that you had such an amazing experience with us at The Londoner. As you know, we are located in the heart of theatreland, surrounded by almost 40 of London’s best theatres. We strive to provide our guests with the highest level of comfort and service, and it seems that we have achieved this with you. Thank you for taking the time to share your opinion – it is very important to us. We hope to welcome you back at The Londoner in the near future!Warm regards,OliverGuest Experience Team

Dear Guest,It's heartening to know that you found our services and facilities to meet your expectations. The Londoner is indeed located in a prime location, nestled amidst the vibrant energy of London's theatreland. We're proud to offer our guests an excellent vantage point to enjoy almost 40 of London's best theatres that surround us. This unique feature enhances the visit experience for our patrons and we're glad that you appreciated it. We're constantly striving to provide an impeccable hospitality experience, and ratings such as yours serve as an affirmation of our efforts. On behalf of the entire team here at The Londoner, we look forward to welcoming you back on your next visit to this wonderful city.Warm Regards,Charles OakDirector, The Londoner Hotel

Dear Alexandre,Your kind words have brought joy to our hearts. We're thrilled to hear that you enjoyed your experience at The Londoner Hotel, and were able to take advantage of our top-notch restaurant and leisure facilities.Our hotel's location is one of our biggest assets, nestled on London’s iconic Leicester Square. We are indeed fortunate to be in the heart of theatreland, with numerous attractions like the London Eye and Buckingham Palace within walking distance. Our prime location also offers the luxury of world-class shopping on Regent Street and exquisite dining in Covent Garden.Your feedback about the size of our dressing room is noted. While we aim to provide a quintessential London experience with all modern conveniences, we do understand that space is a premium in a city like ours. Rest assured we have done our best to utilize it efficiently, and we trust that this aspect did not dampen your overall experience.It's wonderful to hear that you had the chance to experience our gym, The Retreat. We pride ourselves on offering one of the most spacious and high-quality gyms in the West End, fitted with state-of-the-art equipment to facilitate workouts of all kinds.Once again, thank you for choosing The Londoner Hotel for your stay in London. We look forward to welcoming you back in the near future.Best regards,Charles OakDirector, The Londoner Hotel

Dear Ms. Nathalie, Thank you for leaving us detailed valuable feedback and a perfect score . We are over the moon to hear that you enjoyed your time at The Londoner and have been able to indulged our services. We are hoping to welcome you back in the near future. Warm regards

Dear Pierre-Francois, thank you for leaving us your valuable feedback and a perfect guest review score. We are over the moon to hear that you enjoyed your time at The Londoner and have been able to indulge our services. We are hoping to welcome you back in the near future. Warm regards,

Dear Matthew,Your kind words have truly made our day! It's heartening to hear that you found our property to be a wonderful place and the value of our services to be absolutely unbelievable. However, your compliment about our staff outshining everything else is what we cherish the most. Our team is indeed a group of dedicated individuals whose primary goal is to provide an exceptional experience for all of our guests.It would be a pleasure to welcome you back and continue to exceed your expectations. Looking forward to your next visit.

Dear Joshua,Your positive comments about the staff and overall experience at The Londoner are truly appreciated. It is heartening to know that our efforts to provide an enjoyable atmosphere and top-notch service have left a lasting impression on you. The fact that you look forward to staying with us again in the future is the highest compliment we could receive. It is always our greatest reward to see our guests' satisfaction and to know that they intend to return. We eagerly await the opportunity to welcome you back on your next visit.

Dear Gianfranco,Thank you for taking the time to rate your stay at the Londoner! We are delighted to hear that you had an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.

Dear Xu, Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We appreciate your positive remarks about our modern and clean facilities, as well as our prompt room service.I sincerely apologize for the inconvenience caused by the faulty smoke detector and the blinking red light. It is disappointing to hear that the issue was not resolved during your stay despite our promise to address it. This oversight is not reflective of the standard of service we strive to provide, and I assure you that we will investigate why the follow-up did not occur and take corrective actions to prevent such incidents in the future.Regarding the water bottle situation, I apologize for the inconvenience of having to request additional bottles each night. I understand how this could have been frustrating, and we will review our procedures with the housekeeping and concierge teams to ensure that guests' preferences and requests are better accommodated.Your feedback is invaluable to us as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with a flawless experience in the future.Thank you once again for your comments.

Dear Raymond,Your wonderful review truly made our day! It's delightful to hear about your first experience at The Londoner. The comfort of our rooms is something we take great pride in as we believe a well-rested guest is a happy guest. We're pleased to know you felt relaxed during your stay. In respect to our fitness centre, we strive to maintain it to the highest standards, and we're glad you found it to your liking. Fitness is a significant part of many of our guests' routines and we're committed to providing an excellent environment for them.Moreover, we're thrilled to know that you enjoyed our breakfast buffet. We put a lot of effort and love into preparing a wide variety of delicious and fresh options for our guests to start their day off right. Our staff plays a key role in our establishment, and we're glad to hear that their friendliness and professionalism added to the positive aspects of your visit. It's also wonderful to know that you enjoyed the live music. We believe that good music has the power to truly elevate the mood and we're happy it contributed to your comfortable and relaxed experience.Thank you once again for your kind words. We hope that your great experience will entice you to return. We are looking forward to welcoming you back.

Dear Alex,Thank you for taking the time to rate your stay at the Londoner! We are delighted to hear that you had an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.

Dear Johnny,It is heartwarming to read your positive review about your experience at The Londoner. Our team is indeed thrilled to hear such wonderful feedback.Your compliments regarding the cleanliness of our bar and our welcoming staff are greatly appreciated. We strive to create a friendly and enjoyable atmosphere for all of our guests, and it's rewarding to know that we were successful in doing so during your visit.We truly value your kind words and look forward to your return. It's our pleasure to serve you and to ensure that your every visit with us is memorable

Dear Reviewer,Thank you for your perfect score! We're delighted to hear you enjoyed your stay at The Londoner. We appreciate your feedback and look forward to welcoming you back soon.Best Regards,Simon WongGeneral Manager

Dear Emma, Thank you so much for your kind words! We're thrilled to hear that you had an amazing second stay with us and that you love it here. It means the world to us to know that we've been able to create such a positive experience for you.We're grateful for your continued support and loyalty, and we can't wait to welcome you back for many more memorable stays in the future. If there's anything specific you loved about your stay or anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us again!

Dear Rebecca, Thank you very much for your glowing review! We're thrilled to hear that you enjoyed your stay at our beautiful property and that you found our amenities and staff to be excellent. It's wonderful to know that you were particularly impressed with our daily breakfast offerings.We appreciate you bringing to our attention the issue with the lifting carpet in the halls, and we apologize for any inconvenience or concern this may have caused. Rest assured, we will address this promptly to ensure the safety and comfort of our guests.Regarding the Dyson hairdryer, we apologize for any confusion or disappointment caused by its absence. We will certainly look into this matter and ensure that our advertised amenities are accurate and available for our guests.Your recommendation means the world to us, and we're thrilled that you had such a positive experience overall. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us!

Dear Mario, Thank you so much for your wonderful recommendation! We're thrilled to hear that you and your wife enjoyed your stay with us and that you found our hotel to be super nice with great amenities in a convenient location. It sounds like you had a fantastic time exploring the city and indulging in the various offerings at our hotel, from rooftop views to spa relaxation and live music.Providing memorable experiences for our guests is what we strive for, and we're delighted that we were able to contribute to your enjoyment of your time together.We truly appreciate your kind words and recommendation, and we look forward to welcoming you both back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more special, please don't hesitate to let us know. Thank you for choosing to stay with us!

Dear Kristin, Thank you so much for your glowing review! We're absolutely thrilled to hear that you had a fabulous experience during your stay with us. Providing top-notch service, beautiful decor, delicious dining options, comfortable rooms, and a prime location are all key priorities for us, and we're delighted that we were able to meet and exceed your expectations in every aspect.Your kind words mean the world to us, and we truly appreciate you taking the time to share your feedback. It's guests like you that make what we do so rewarding.We can't wait to welcome you back for another fantastic stay in the future. If there's anything specific you enjoyed or anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you for choosing to stay with us!

Dear George, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you found our hotel to be a great choice for your visit to London. Our team works hard to provide a welcoming and friendly atmosphere, and we're delighted that you found our staff to be accommodating.Our central location is indeed one of our standout features, and we're glad it added to the convenience and enjoyment of your stay.We hope to have the pleasure of welcoming you back on your next trip to London. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us!

Dear Yusef,It is heartening to hear that you appreciated our central location. We strategically chose it to offer the utmost convenience to all our guests. We're also pleased to note your positive comments about our professional staff. Our team strives to provide excellent service and create a welcoming environment for all our guests.It's wonderful to know that you found our lobby and facilities well-designed. We've put considerable thought into creating a comfortable, aesthetic, and functional space for our patrons to enjoy. Your recognition of this is deeply appreciated.

Dear Jennifer,Thank you for your succinct yet positive review. We are thrilled to know that you rated us a perfect 5 out of 5. We strive to provide our guests with the best service and are pleased to see that reflected in your feedback. We look forward to welcoming you back to Hotel The Londoner in the future.Best Regards,Simon WongGeneral Manager

Dear John,Your generous feedback is greatly appreciated. It's heartening to know that you had a delightful experience at The Londoner. Our dedicated team strives to ensure that every guest feels special and it's wonderful to hear that you found our service to be commendable.The highlight of your review, however, is your mention of our breakfast. It is a point of pride for us to start your day off right with an excellent breakfast, and we're thrilled that you enjoyed it.Furthermore, we're delighted to know that our central location added convenience to your visit. We understand the importance of a prime location and are pleased to be situated in an area that provides our guests with easy access to the best the city has to offer.We are grateful for your kind words and look forward to the opportunity of serving you again in the future.

Dear Mathew,Thank you for taking the time to rate your stay at the Londoner! We are delighted to hear that you had an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.

Dear Mr Wilkinson,We appreciate your detailed feedback on your recent stay with us at The Londoner Hotel. It's wonderful to know that you found our location convenient, and our rooms, albeit compact, well-designed and comfortable. We also value your comments about the noise and slight delay in check-in. We understand how these can impact the overall guest experience and we regret any inconvenience caused. Despite these issues, we are genuinely pleased that you would recommend our hotel, and we hope to have the privilege of welcoming you back in the future.

Dear Julia,Thank you for your perfect rating and kind words about our hotel and team. We are thrilled to hear that you found our spa beautiful, calm, and clean. Your feedback is very encouraging and will be shared with our team. We look forward to welcoming you back to The Londoner Hotel.

Dear Yusef,We are delighted to read your positive review about The Londoner Hotel. We are thrilled that you found our location excellent and our staff professional. These are aspects of guest experience we strive to perfect, and we are glad we met your expectations. We sincerely appreciate you taking the time to share your feedback. We hope to welcome you back in the near future and provide another memorable stay.Best Regards,Simon WongGeneral Manager, The Londoner Hotel

Dear Meena,We're delighted to hear that you found our location perfect and enjoyed the atmosphere at our bar. We strive to create a vibrant and enjoyable environment for our guests, so it's wonderful to learn that we were successful in our efforts.The Londoner is indeed located in the heart of London, making it a convenient spot for our guests to explore the city. Our bar, with its range of world-class beverages, also provides a great setting for a fun night.Thank you for choosing The Londoner. We look forward to welcoming you back for more memorable experiences.Best Regards,Simon WongGeneral Manager, The Londoner Hotel

Dear Patrick,Thank you for taking the time to rate your stay at the Londoner! We are delighted to hear that you had an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.

Dear Diana,We are delighted to hear that you had an amazing experience at The Londoner. It was our pleasure to accommodate you during such a special occasion. We understand that the moments following a wedding are precious, and we are thrilled that we could contribute to making them memorable.Your kind words motivate us to continue delivering exceptional service. We hope that we will have the pleasure of welcoming you back in the future, perhaps for your anniversary. Once again, thank you for choosing The Londoner. We wish you all the happiness and joy in your married life.Best Regards,Simon WongGeneral Manager, The Londoner Hotel

Dear David,Your kind words are a testament to the level of service we aim to deliver to all our guests. We are especially glad to know that you found our hotel amazing and our service fantastic. We are looking forward to welcoming you back for another delightful experience in the near future. Warm regards,Simon WongGeneral Manager

Dear Sean,We appreciate your succinct but positive feedback regarding your stay at The Londoner Hotel. We're glad to hear that you had a good experience. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Best Regards,Simon Wong,General Manager, The Londoner Hotel

Dear John,Thank you for taking the time to rate your stay at the Londoner! We are delighted to hear that you had an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.

Dear Alexander,Thank you for taking the time to rate your stay at the Londoner! We are delighted to hear that you had an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.

Dear Emmanuel,Your kind words truly brighten our day. We are delighted to hear that you found our location to be super. We understand the importance of having a well-located establishment for our guests, and we are glad that you appreciated it.We aim to create an environment that is comfortable, welcoming, and enjoyable for all our guests. Your recognition of our efforts is highly motivating.We look forward to welcoming you back on your next visit.

Dear Marie,It is heartening to read such glowing feedback about your recent visit to The Londoner. Your kind words truly encapsulate the experience we aim to offer each and every one of our guests.The excellence of our staff forms one of the cornerstones of our establishment, and we're thrilled to hear that you felt their exceptional service during your stay. It is always their pleasure to ensure you have a memorable time and a comfortable stay.Your lovely comments about your 2-night stay further highlight the dedication we put into creating a welcoming and enjoyable atmosphere. We believe that the little details can make a big difference, and we're glad to know that we were successful in making your stay enjoyable.Once again, thank you for sharing your positive experience. We sincerely look forward to the pleasure of welcoming you back to The Londoner in the near future.

Dear Jason, Thank you for taking the time to rate your stay at the Londoner! We are delighted to hear that you had an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.

Dear Jon,Thank you for taking the time to rate your stay at the Londoner! We are delighted to hear that you had an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.

Dear Luke,It is undeniably delightful to hear such positive feedback regarding your stay at The Londoner. Your kind words about our staff and the services they provided are truly appreciated. It is our utmost priority to extend kindness and assistance to all our guests, and we are glad to know that our team was able to deliver that during your visit.It is pleasing to know that you had a remarkable dining experience in three of our restaurants. Our culinary team strives to provide a diverse and appealing range of dishes, and your affirmation of their efforts is truly encouraging. Moreover, your admiration for our rooms and the spa is heartening. We take pride in the aesthetic appeal of our premises, along with the comfort and serenity they offer. Knowing that our guests appreciate these elements is indeed rewarding.Your recognition of the efforts that The Londoner team puts into going above and beyond is sincerely valued. We believe that every guest deserves an exceptional experience, and your feedback affirms that we are on the right track. We look forward to welcoming you back soon for another enjoyable stay.

Dear KellyWe appreciate your feedback and are glad to hear that you had a good experience at The Londoner Hotel. We look forward to welcoming you back in the future.Best Regards,Simon Wong,General Manager, The Londoner Hotel

Dear Helen,Your positive comments about your Easter break at "The Londoner" are greatly valued. It's always a pleasure to hear that our prime location has enhanced the enjoyment of our guests' stay, making shopping and leisure activities more accessible. We look forward to welcoming you back for another memorable stay in the future. Warmest regards,Simon WongGeneral Manager, The Londoner Hotel

Dear Terry,I truly appreciate your feedback regarding your recent stay at The Londoner Hotel. I understand your concerns about the additional cleaning charge and the lack of clarity provided during your check-out process.Our team's primary goal is to ensure a seamless and transparent experience for all our guests. We are committed to delivering exceptional service and your comments help us understand where we may need to improve.I apologize for any inconvenience you may have experienced. Your feedback regarding the communication of additional charges is truly valuable to us. In a luxury hotel such as ours, we strive to maintain high standards in all aspects of our service, including clear communication of any additional fees.I would like to assure you that we take all our guest feedback seriously and we are always looking for ways to improve. I will personally make sure that your comments are shared with the team to prevent similar incidents in the future.Once again, thank you for sharing your experience. We value your patronage and hope to welcome you back at The Londoner Hotel in the near future, for a more enjoyable and satisfying experience.

Dear Dmitry, It brings us immense pleasure to hear such high praise about The Londoner Hotel. Our aim has always been to provide our esteemed guests with a warm, welcoming environment and an unforgettable stay. Your recognition is a testament to our team's dedication and passion in creating an ideal hospitality experience. As a hotel, we believe in the power of attention to detail, personalised service, and the overall comfort of our guests. Your appreciation signifies that our endeavours are resonating with our guests. It is feedback like yours that inspires us to maintain our high standards and continue delivering the best to our patrons. We hope to have the opportunity to welcome you back at The Londoner Hotel in the near future, promising another excellent stay in the heart of London. Warm regards, Simon Wong General Manager, The Londoner Hotel

Dear Kristen,It brings immense joy to read your encouraging words about your experience at The Londoner Hotel. Your high recommendation truly is the highest praise we could hope for.We are thrilled to know that we were able to exceed your expectations. Providing our guests with an exceptional stay is what we always strive for, and it is heartening to hear that we hit the mark for you. Your review serves as a testament to our continuous efforts in maintaining our high standards in all aspects of our service.Please accept our sincere appreciation for your kind words. It is guests like you who make our job a pleasure and keep us motivated. We look forward to the opportunity to welcome you back in the future, and we promise to continue to exceed your expectations.Best regards,Simon WongGeneral Manager, The Londoner Hotel

Dear Dean, Your rating certainly gladdens us. It appears that your stay at The Londoner Hotel was largely enjoyable, and we're pleased to know that. Our team is dedicated to providing impeccable service and a welcoming atmosphere, and we continually strive to make every stay memorable. It's important to us that every aspect of your visit meets or exceeds your expectations. Your feedback is invaluable as it helps us to refine our services and ensure that we're always providing the best possible experience. We sincerely hope to have the pleasure of welcoming you back to The Londoner Hotel. We will be ready to go that extra mile to guarantee an even more enjoyable visit next time. Best regards, Simon Wong General Manager, The Londoner Hotel

Dear Stephen,We are delighted to hear that you enjoyed your stay with us at The Londoner Hotel, and particularly appreciated our carefully designed interiors and diverse selection of rooms and facilities. It is always a pleasure to receive such positive feedback.We hope that during your next visit, you will also have the opportunity to experience some of the best West End theatre shows, which are located a stone's throw away from our hotel. Thank you once again for your lovely feedback. We look forward to welcoming you back to The Londoner Hotel for another memorable stay.Simon Wong,General Manager, The Londoner Hotel

Dear Matthew,Thank you for taking the time to rate your stay at the Londoner! We are delighted to hear that you had an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.

Dear Caroline, It's a joy to know that our hotel property met your expectations and contributed to a positive experience. Our team strives to maintain the highest standards in every aspect of our service, from the quality of the rooms to the ambiance of the common areas. Your feedback is a testament to their hard work and dedication. As we continually seek to improve, your satisfaction serves as an encouragement for us. We aspire to create an environment that not only meets but exceeds the expectations of our guests. This is the experience we aim to offer every single time, and we're delighted that you felt it during your stay. We look forward to welcoming you again at The Londoner Hotel. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful. Best Regards, Simon Wong General Manager, The Londoner Hotel

Dear Johanna, It brings us immense pleasure to learn that your recent stays at The Londoner Hotel have been consistently delightful. Your words "Amazing property! A wonderful stay each time" truly encapsulate the experience we strive to offer all our guests. Every detail of our hotel, from the welcoming ambiance to the meticulously maintained property, has been designed with your comfort and satisfaction in mind. We are thrilled to know that these efforts have contributed to your wonderful stays, and it is always rewarding to see our guests returning, which is the biggest compliment we can receive. Your positive feedback serves as a great motivation for our dedicated team, who work tirelessly to provide an exceptional experience for all our guests. We are looking forward to welcoming you back to The Londoner Hotel for another amazing stay in the future. Best Regards, Simon Wong General Manager, The Londoner Hotel

Dear Louise, It is delightful to hear about your positive experience at our hotel, and we're thrilled to know that the little extras we provide, such as the complimentary soft drinks and snacks in our residents' lounge, enhanced your stay. Comfort is indeed a priority for us, and it's reassuring to hear that you found our rooms and beds to your liking. We strive to create a welcoming and relaxing environment for all our guests, and your feedback suggests that we are succeeding in this. However, I note your observation about the breakfast restaurant. Our aim is to create a pleasant dining experience for everyone, and we understand the importance of space in achieving this. Your comment provides valuable insight, and we appreciate your honesty. At The Londoner Hotel, we are committed to delivering exceptional experiences for our guests, and your feedback is instrumental to that commitment. We hope to have the pleasure of welcoming you back again in the near future.Yours sincerely, Charles OakDirector, The Londoner Hotel

Dear Andrew, It gives us immense joy to know that you had a wonderful stay at The Londoner. Our hotel's location is indeed a unique feature that our guests treasure. Its proximity to almost 40 of London’s best theatres offers a cultural feast right at our doorstep. We hope this added to the charm of your visit, making your stay not just comfortable but also engaging and entertaining. Once again, thank you for your high rating. We look forward to welcoming you back for another memorable stay in the heart of London's theatreland. Kind regards, Charles Oak Director, The Londoner Hotel

Dear Oliver,We are overjoyed to know that your stay with us lived up to your expectations, and you left with fond memories.Situated in the heart of theatreland, our hotel aims to immerse our guests not just in luxury and comfort, but also in the vibrant cultural scene of our surroundings. We believe that the charm of nearly 40 of London's best theatres in our vicinity enhances our guests' experience, making their stay a truly memorable one.Your positive feedback motivates us to continuously strive for excellence, ensuring that we provide our guests with an exceptional experience every time they choose to stay with us. We look forward to welcoming you back in the near future and hope that your next visit will be as pleasant as the previous one.Charles OakDirector, The Londoner Hotel