6/10 Satisfaisant
Ashley
Voyage en famille avec de jeunes enfants
2 déc. 2025
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Services et équipements
My Rating: 3/5 Stars
This review is intended for both prospective guests and hotel management. While the hotel is lovely to look at, several fundamental practical elements were missing or inadequate.
Stay Details: I stayed in the Family Suite (ground floor) in the Pembroke Lodge with my partner and baby daughter.
The Good (4/5)
Location: Brilliant location! Close to Kingston town center, near the river, and right in the best area for food and drink.
Comfort: The bed was very comfortable. The room was clean and was a nice spot for a good night's sleep.
Storage: Excellent wardrobe space and nice quality soaps provided.
The Issues (2/5)
The hotel seems to have prioritized aesthetics over functionality, leading to a frustrating experience with basic expectations.
Amenities & Workspace
NO Fridge: This was a significant inconvenience, especially traveling with a baby.
Insecure Safe: The safe provided is very small and cheap; it will not fit a laptop or iPad.
Unsuitable Workspace: The vintage desk and stool are uncomfortable and impractical for actually working.
Poor Ironing Setup: The ironing board is a tiny, fold-out type, making it almost impossible to iron clothes properly without a suitable surface.
Heating & Temperature
Inadequate Room Heating: The room is heated by a ceiling-mounted electric air blaster (like those often seen at shop entrances), not proper radiators. It did not heat the room effectively.
Freezing Bathroom: The small electric towel rail was completely insuffic
Ashley
Séjour de 2 nuits en novembre 2025