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Avis sur Astor Museum Inn Hostel

2 out of 5
Astor Museum Inn Hostel
27 Montague Street, London, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 26 avis sur 63." "
Note des voyageurs de 8 (Bien), d’après 23 avis sur 63." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 63." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 63." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 63." "

7,8/10

Propreté

8,6/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 Médiocre

ANTOINE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Décevant
Les photos sont assez loin de la réalité. Les parties communes ne sont pas très propres avec beaucoup de bricolage maison. Les chambres sont plus petites que sur les photos. Attention il se peut que vous alliez dans l’annexe de l’hôtel qui est un bâtiment à 2 min à pied mais dans lequel il n’y a pas de cuisine, lounge, et qui est moins bien entretenu. Seule la localisation en vaut le coup
Séjour de 4 nuits en mars 2023
Réponse de TA le 9 avr. 2023
Hi there,thank you for your review, Sorry to hear you didnt enjoy your stay. The second building or as we call it is the annexe is located a very short walk away and houses our basic dorm rooms hence why they are at a cheaper price as they only have the basics. As with all older London Buildings we are limited to what we can do regarding the restructure and maintenance due to preserving the integrity of the buildings and I agree we have an amazing location! I'd like to thank you on your feed back and hopefully we can work on the things you have mentioned to improve future stays, Happy travels.regards,Team Astor

6/10 Satisfaisant

chantal

Voyage en groupe
Les points faibles : Propreté
Manque de propreté, j ai couché 2 nuit et je n ai osé prendre une douche 😳 donc je vous conseille 2 nuit gros max

8/10 Bien

Grégoire

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hostel met every expectation I had for my trip! The rooms are fine if you don't mind sharing with others, there are plenty of services at you disposition if needed and the building is super close to some attractions such as the British Museum and Trafalgar Square. The staff is lovely, and with a bit of chance you'll meet some great people!
Séjour de 3 nuits en août 2022
Réponse de Astor Museum Crew le 26 août 2022
Hi!! We are so happy you enjoyed your stay with us.Thank you so much for your review!!Hope to see you again soonCheers!

6/10 Satisfaisant

Ghislain

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Séjour de 2 nuits en août 2022

8/10 Bien

Charles

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bien mais peu mieux faire
Super séjour dans l'hôtel mais le lits m'a donné un bon mal de dos, et la propreté laissait à désirer. Sinon rapport qualité prix localisation -> incroyable
Séjour de 3 nuits en mars 2022

10/10 Excellent

YING JU

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hostel is right next to the British Museum, and close to many of the popular tourist sites. The staff is really helpful and friendly. I’ll definitely stay there again when I visit London in the future.
Séjour de 5 nuits en mai 2024
Réponse de Astor le 19 mai 2024
Thank you so much for your review, we hope you had a good stay and it was lovely meeting you!

10/10 Excellent

WANJI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were kind, the room was clean, and the bathroom was the cleanest, so I really liked it. And the best part of all is that it's close to the British Museum, so I loved it because it's a hostel in a good location!! If I visit London again, I will stay again. Thanks to you guys, I made good memories in this hostel!
Séjour de 5 nuits en mai 2024
Réponse de Astor le 17 mai 2024
Thank you for such a lovely review, hopefully see you next time you are back in London. :)

10/10 Excellent

Olha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing staff. Everyone does their job well: receptionists were helpful and friendly, sheets and toilets were probably the cleanest I've ever seen in hostels. Super satisfied with my stay. Thank you guys!
Séjour de 1 nuit en mai 2024
Réponse de Cassie le 17 mai 2024
Thanks for such a wonderful review, was a pleasure hosting you here at Astor Museum,Hopefully see you again next time you are in London :)

10/10 Excellent

Hardik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its nice
Séjour de 1 nuit en mai 2024
Réponse de Cassie le 7 mai 2024
Thankyou for the 5 stars ,it was a pleasure hosting you here at Astor Museum. See you next time you're in London.

8/10 Bien

Oktay

Séjour de 4 nuits en janvier 2024
Réponse de Astor le 23 janv. 2024
Hi there Oktay! Thank you for the review. We look forward to having you here again!

10/10 Excellent

Nerissa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Affordable, great area, lots of things to do.
Séjour de 4 nuits en octobre 2023
Réponse de Astor le 11 oct. 2023
HI there! Thanks so much for staying with us, glad you had a wonderful time!

10/10 Excellent

Aida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Astor le 11 oct. 2023
Thanks so much for staying at our hostel, look forward to having you here again!

2/10 Horrible

Stuart

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Good: - The room was a good size with simple furnishing, true to pictures - Showers are a good size but see below. - There is a phone which directly connects to the main building reception. Bad - The rooms and the stairs are not soundproof at all. Noise resonates a lot. - The doors are all heavy but the closing mechanism is very hard, and thus when they close they always bang loudly. The main house seemed to have dampened mechanisms. - You wouldn't expect to need a notice to remind guests, yet other guests feel it is acceptable to make a lot of noise after 11pm, ignoring that other guests might be trying to sleep. - Room 1 is right next to the external door, which is where we were, so the lack of soundproofing, selfish guests, poor door mechanisms, and noisy stairs, meant we got very little sleep. - We complained at 1:30am and there was some respite, but the noise continued through the night. - There is no internal door lock - it has been removed. - Despite room amenities listing a shower/toilet, it is in fact shared. There were 3 showers and 2 toilets on our floor and the one below. The problem with older buildings is you have to make the effort for them to be hospitable for sleeping. Astor hasn't, and thus the experience is terrible. Sorry.
Séjour de 1 nuit en septembre 2023
Réponse de Astor le 11 oct. 2023
thank you so much for your feedback we are gonna make everything is in our hands to make better the astor experience for everyone. :)

8/10 Bien

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reception team were great and on it when we left something behind by mistake
Séjour de 1 nuit en septembre 2023
Réponse de Astor le 27 sept. 2023
Hello there! Thank you for taking the time to leave us a review! We are happy to hear we could help retrieving your forgotten items.

8/10 Bien

Maria Vilma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
price is reasonable, the staff were nice, accessible to train station, also there's a nearby park and museum:)
Séjour de 1 nuit en août 2023
Réponse de Astor le 27 sept. 2023
Hello! Thank you for leaving us such an amazing review! We are incredible pleased with your high satisfaction regarding our hostel. Hopefully, we will get the pleasure of hosting you again soon.

10/10 Excellent

steven, cerritos

Séjour de 1 nuit en mars 2023
Réponse de Astor le 27 sept. 2023
Thank you for rating us 5 out of 5!

8/10 Bien

Hung

Séjour de 1 nuit en août 2023
Réponse de Astor le 27 sept. 2023
Thank you for taking the time to rate your stay with us!

10/10 Excellent

Miss Lianne

Séjour de 1 nuit en juillet 2023
Réponse de Holly le 20 juil. 2023
Thank you so much for your review! Hopefully see you again soon!

8/10 Bien

Kerryn

Great central safe location with very friendly hostel staff
Séjour de 1 nuit en juillet 2023
Réponse de Holly le 20 juil. 2023
Thank you so much for the great review! Hopefully see you again soon!

10/10 Excellent

AYAKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great walking distance to many city attractions, perfect access to most of area by bus (less than 5 mins walk to closest bus stop - connects to major area in London) or metro (less than 10 mins walk to Holborn). Clean and tidy room and bathroom - friendly supportive staff member through out the stay! One thing would be the staircase you have to use if you are staying at the upper floor - and have heavy luggage. Will definitely stay again for next trip.
Séjour de 4 nuits en juin 2023
Réponse de Holly le 20 juil. 2023
Thank you so much for the amazing review! Our location is fab and your kind words really mean a lot to our staff! Hopefully see you again in the near future. :-)

8/10 Bien

Saleh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mr . Saleh Ahmec
Séjour de 1 nuit en juin 2023
Réponse de Holly le 20 juil. 2023
Thank you so much for your great review!

8/10 Bien

Ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Limpeza impecável e atendimento na Recepção incrível. o Que pode melhorar são os lockers, que são barulhentos ao arrastarem no chão. Mas tive uma boa estadia.
Séjour de 3 nuits en mai 2023
Réponse de Holly le 20 juil. 2023
Thank you so much for your review! We are glad you enoyed your stay. The lockers are something we are working on as have new management. Hopefully will be improved in time for your next stay!

8/10 Bien

Taelor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were helpful and friendly. Bathrooms clean.
Séjour de 1 nuit en avril 2023

2/10 Horrible

Sara

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location but that is as far as that goes! I have been in more than a dozen hostels and this has been the worst in terms of noise which is obviously expected but not to that level! Had to leave at midnight!

10/10 Excellent

Sunggu

Séjour de 1 nuit en décembre 2022

10/10 Excellent

Anita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2022

8/10 Bien

Ye Ryeong

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
15인 혼성 도미토리를 이용했습니다. 3층 침대 5개가 있었고 저는 다행히 2층으로 배당 됐습니다. 침대별 커튼이 없어서 그 점이 조금 아쉬웠습니다.
Séjour de 6 nuits en novembre 2022

10/10 Excellent

Sergio

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2022

6/10 Satisfaisant

Melle

Les points forts : Personnel et service
It's more than okay for the price and location.
Séjour de 1 nuit en octobre 2022

8/10 Bien

Yuk Lan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location to restaurants & British Museum
Only stayed for one night with limited actual experiences.
Séjour de 1 nuit en octobre 2022

2/10 Horrible

JAE WON

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
유럽여행중 최악의 호스텔
모든게 너무 불편합니다. 비좁은 통로와 샤워 및 화장실 시설들 엘리베이터 없음 타월은 한장마다 렌탈비가 있음 머리맡 전원 아울렛은 접촉불량이며, 그위에서 먼지가 엄청나게 떨어짐 방에 있는 세면대, 화장실 세면대 근처 전원 아울렛이 없어 헤어 드라이하기 매우 불편함 free luggage storage라고 써있지만, 2파운드를 받음 리셉션은 매우 냉소적이며, 대체적으로 응대가 불친절함 비슷한 위치와 가격을 원한다면 제너레이터 런던으로 가는게 합리적임
Séjour de 4 nuits en septembre 2022

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Poor sleeping
Rude customer service plus poor sleeping since people in the shared 10 ppl room were coming and going, talking etc all the time. Rooms in 3 floors, but not toilets/showers on every floor.
Séjour de 1 nuit en septembre 2022

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Cheap hostel!
You get what you pay.
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Mubarak

Ok
Séjour de 2 nuits en juillet 2022

8/10 Bien

Cristiane

Les points forts : Personnel et service et équipements
Very welcoming
Séjour de 2 nuits en juillet 2022

6/10 Satisfaisant

Calman

Les points faibles : Propreté
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Miho

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

6/10 Satisfaisant

JIAN

Les points forts : Propreté et personnel et service
Close to bus stops. No private space. It is hard to get help from the hostel.
Séjour de 5 nuits en mai 2022

10/10 Excellent

Emil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2022

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2022

8/10 Bien

Michael

Les points forts : Propreté et personnel et service
Great location but lacking in many ways
Stayed in the dorm that is not near the main building. Not a worthy common area. Staff very competent. Too bad they do not have a better facility to work for.
Séjour de 3 nuits en avril 2022

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reasonable price and just right for an overnight stay
Séjour de 1 nuit en avril 2022

6/10 Satisfaisant

Vanessa, Calgary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was my first time in a hostel and I felt very uncomfortable sleeping with 5 more strangers. I would not do it again. However, this is a personal experience, not much related to the hostel.
Séjour de 1 nuit en avril 2022

10/10 Excellent

Sosuke

Séjour de 1 nuit en mars 2022

8/10 Bien

Johan

Séjour de 1 nuit en mars 2022

8/10 Bien

Gabor

Séjour de 1 nuit en février 2022

8/10 Bien

Gabor

Séjour de 1 nuit en février 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fab place to stay
Stayed here for a solo trip to London. Staff were really welcoming and friendly. I felt safe the whole time and it was very close to the centre. Would definitely come back here!
Séjour de 2 nuits en décembre 2021
Réponse de Astor le 12 janv. 2022
Thank you for staying with us! So glad you enjoyed your time here. We will send your feedback to the right people. Hope to see you again!

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. Helpful staff. Good size dorm. Common room & kitchen.
Séjour de 1 nuit en décembre 2021
Réponse de Astor le 12 janv. 2022
Thank you for your feedback! We are glad you enjoyed your stay with us. Come by next time you are in London!