Piscine extérieure, parasols de plage, chaises longues
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Avis sur Swiss-Belhotel Tuban

4 out of 5
Swiss-Belhotel Tuban
Jl. Kubu Anyar No. 31, Kuta, Bali

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 135 avis sur 345." "
Note des voyageurs de 8 (Bien), d’après 146 avis sur 345." "
Note des voyageurs de 6 (Satisfaisant), d’après 41 avis sur 345." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 345." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 345." "

8,6/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

MARION

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bien pour passer la nuit en arrivant en fin de journée
Séjour de 1 nuit en avril 2024
Réponse de Gungkris le 13 mai 2024
Dear Mr/s. Marion, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and your kind words for having taken your time to share excellent score your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

8/10 Bien

Assa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel.
Tres belle hotel, personnel au petit soin. Chambre spacieuse. Petit déjeuner pas très varié dommage, mais pour 1 jour c’est ok après un long vol.
Séjour de 1 nuit en octobre 2023
Réponse de Gungkris le 27 oct. 2023
Dear Mr/s Assa,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your experience with us. We are so glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our staff. we will certainly make sure that they are all personally recognized for the great job. Once again thank you for staying with us and we hope to have an opportunity to welcome you back on a future occasion.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Maissane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Gungkris le 31 oct. 2023
Dear Mr/s Maissane, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We look forward to welcome you back again in our Hotel in the future. Warm Regards, Management of Swiss-Belhotel Tuban

6/10 Satisfaisant

Nora

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Points Positifs : Très bien placé. Possibilité de louer un scooter en s'adressant a la sécurité (qui a le contact). Petit déjeuné assez complet et très jolie piscine. Personnel sympa comme quasi toute la population de Bali. Points négatifs : Très peu, voire pas d'isolation au bruit : on entendais le moindre pas dans le couloir. La montée aux chambres se faisant généralement par le couloir il y a toujours du bruit et les gens ne respectent rien dans les couloirs (pas d'ascenseur pour le 1er et 2em)..idem pour la piscine, le cris des enfant qui jouent dans la piscines a partir de 6h30 du matin vous réveillent. Horaire de piscine? Et moins de 10 transat pour une grande piscine. Vraiment dommage pour la non isolation au bruit car dans l'ensemble aurait pu etre ps mal.
Séjour de 5 nuits en août 2023
Réponse de Gungkris le 1 sept. 2023
Dear Nora,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your experience with us. We are so glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our team. we will certainly make sure that they are all personally recognized for the great job. Once again thank you for staying with us and we hope to have an opportunity to welcome you back on a future occasion.Warm Regards, Management of Swiss-Belhotel Tuban

6/10 Satisfaisant

Matthieu

Les points forts : Personnel et service
Ok pour 1 nuit mais pas plus.
Je suis hyper étonné de tout ces commentaires positifs sur cet hotel. Nous avons demandé à changer de chambre immédiatement après son attribution car elle sentait une odeur d'humidité mélangé à la clim c'était infecte. La nouvelle chambre qui nous a ete donnée sentait meilleur mais c'etait pas top non plus. Heureusement nous y avons passé qu'une nuit avant de reprendre l'avion en fin de séjours, mais si j'avais dû passer mes vacances dans cet hotel je peux vous dire que ça aurait ete les pires vacances de ma vie. Il y avait un petit cafard dans la douche, le bac etait pas tres clean, les joins plus que passés, noirs, le frigo pas propre, les draps propres mais tachés de traces qui je partent pas. Le petit dej cher pour ce que c'est.
Séjour de 1 nuit en septembre 2022

8/10 Bien

ENORA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Endroit idéal lors de son arrivée à Bali
Hôtel de grande qualité. La piscine est exceptionnelle. Les chambres sont spacieuses et la literie très confortable. Le petit-déjeuner est très bien également. Le seul bémol est la localisation, un peu loin de la première plage. Il faut passer par des chemins pas très éclairés. Je recommande quand même !
Séjour de 3 nuits en août 2019
Réponse de Ikka le 21 août 2019
Dear Enora, Thank you for your positive feedback. We appreciate your time and effort to make us aware of your delightful experience in our hotel. We are pleased to hear that you had an enjoyable stay with us and found our rooms were well cleaned and the food selection at the breakfast was reasonably good. We hope that you will plan another Balinese holiday in the not too distant future. It will be our pleasure to extend a warm welcome back and be of service to you again. Best Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Tasnime

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe expérience, je recommande !
Super hotel ! Petit déjeuner bien, piscine superbe et accueil rien à dire ! Proche du centre, possibilité d'aller à pied (15 min). Très satisfaite du séjour ! Je recommande !
Séjour de 4 nuits en décembre 2017
Réponse de Ikka le 1 févr. 2018
Dear Tasnime, Thank you for your kind words and for having taken your time to share your experience about your recent stay. It is truly heartwarming for my team and I to learn that you had an enjoyable stay with us. We hope that you will plan another Balinese holiday in the not too distant future. It will be our pleasure to extend a warm welcome back and be of service to you again. Bonne journée!

8/10 Bien

Ganja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L'hôtel correct. Seul bémol: prix du taxi pour aéroport est de 80 000 IDR. C'est très excessif, car aéroport est à moins de 2km.
Séjour de 1 nuit en juillet 2017
Dear Ganja, Thank you for your review, your concern about the transfer from the airport price has been escalate to our respected department for further action. We look forward to welcoming you back. Regards Widnyana

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
L'hôtel est très bien mais situé loin des commodités. Heureusement, une navette est disponible gratuitement pour se rendre au Discovery Mall.
Réponse de Widnyana le 28 oct. 2016
Nous vous remercions d'avoir pris le temps de poster votre expérience lors de votre récent séjour dans notre station. Il est un plaisir en sachant que vous aviez un agréable séjour avec nous. Nous sommes impatients de vous accueillir à nouveau

10/10 Excellent

Aurore, Cannes, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour
Bon hôtel , personnel très agréable, juste wifi pas très bonne!
Réponse de General Manager le 19 déc. 2016
Thank you for taking your time to post your experience during your recent stay at our resort. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back

10/10 Excellent

Fernanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff members are very welcome. Variety of food from the cafe/restaurant really good. Room clean and tidy. The hotel is also close to the airport which made our life easier.
Séjour de 1 nuit en mai 2024
Réponse de Gungkris le 11 mai 2024
Dear Mr. Fernanda, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and your kind words for having taken your time to share excellent score your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

8/10 Bien

Alan

Les points forts : Infrastructures et conditions de l’hébergement
Such a lovely hotel very friendly staff
Séjour de 7 nuits en avril 2024
Réponse de Gungkris le 11 mai 2024
Dear Mr. Alan, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and your kind words for having taken your time to share excellent score your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Yvonne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Erg vriendelijk allemaal. Er wordt direct voor een oplossing gezorgd. Lekkage op de badkamer, direct upgrading naar andere kamer
Séjour de 19 nuits en avril 2024
Réponse de Gungkris le 25 avr. 2024
Dear Mrs. Yvonne, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and your kind words for having taken your time to share excellent score your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Shaniece

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Gungkris le 15 mars 2024
Dear Mrs. Shaniece,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Theresita B

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurant always open. Conveniently located, near nail salon, grocery stores ,beach, shopping etc
Séjour de 5 nuits en mars 2024
Réponse de Gungkris le 13 mars 2024
Dear Mrs. Theresita B, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share excellent score your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

8/10 Bien

STEVEN, EDISON

Voyage en famille
Les points forts : Propreté et personnel et service
Location near the airport. Breakfast is average and hotel management needs to enforce the rule where the diner who smoke needs to their allocated space and not just smoke anywhere in the restaurant.
Séjour de 2 nuits en mars 2024
Réponse de Gungkris le 13 mars 2024
Dear Mr. Steven,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for choosing Swiss-Belhotel Tuban for your holiday destination in Bali. Regarding your comment, we have allocated smoking space only near the bar counter with the smoking signed. our team will assist if they need smoking area. We hope that there will be another opportunity to deliver a more positive and memorable stay at Swiss-Belhotel Tuban, we all look forward to welcoming you again in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

YAM NGOH

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was speedy in their response to my report of the room where the aircon was not cold. after the technician did a check, he told me to request change room. i reported to the receptionist who assigned me to a room better than the first one.
Séjour de 4 nuits en février 2024
Réponse de Gungkris le 21 févr. 2024
Dear ,Warmest Greetings from Swiss-Belhotel Tuban!Thank you very much for choosing to stay with Swiss-Belhotel Tuban on this trip. Your feedback is highly valued and will be shared with the team.We are sorry to hear if the ac in the room not cold enough. We will look on it and improve to the maximum of our AC. I will personally pass your feedback to our engineering team as we always aim to meet every single guest expectation.We are looking forward to having you stay with us again, this time as the main holiday destination. In the meantime, have a good journey!Warm Regards,Management of Swis-Belhotel Tuban

6/10 Satisfaisant

Chantelle

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Was a nice basic hotel but when we got there i booked for a family room and the kids beds wernt set up as they didnt check the booking correctly. When we went for breakfast they said it was only for 2 people but was ment for 4 people so had to wait for confirmation then finally was able to sot down and have breakfast waited over 40 mins to recieve toilet paper to the room as they forgot. Was quiet noisy in the rooms. Look nice hotel would i stay again maybe not.
Séjour de 7 nuits en février 2024
Réponse de Gungkris le 22 févr. 2024
Dear Mrs. Chantelle,Warmest Greeing from Swiss-Belhotel Tuban!Thank you for choosing Swiss-Belhotel Tuban for your holiday destination in Bali. And your time to share experience stay with us. . We do apologize for various issues raised in your review. We will share your review to our team to avoid this issues and improvement in the future. We hope that there will be another opportunity to deliver a more positive and memorable stay at Swiss-Belhotel Tuban. We all look forward to welcoming you again in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Nobuo

Séjour de 5 nuits en février 2024
Réponse de Gungkris le 31 mars 2024
Dear Mr/s. Nobuo , Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and your kind words for having taken your time to share excellent score your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2024
Réponse de Gungkris le 15 mars 2024
Dear Mr. James,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Fredrika

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Gungkris le 23 janv. 2024
Dear Mrs. Fedrika,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Jigar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 11 nuits en janvier 2024
Réponse de Gungkris le 23 janv. 2024
Dear Mr. Jigar,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Hyungho

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Gungkris le 23 janv. 2024
Dear Mr. Hyungho,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban

4/10 Médiocre

Birgitte

Séjour de 1 nuit en janvier 2024

8/10 Bien

Fian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Gungkris le 23 janv. 2024
DearMr. Fian,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban

4/10 Médiocre

Syed Nabeel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Good venue, but overrated and under average.
Hotel was overall clean and well decored with a modern look and Balinese fusion. Slow room service, slow housekeeping and not many options available for room service as advertised on menu. Hotel management was requesting to check out before paid check out time. Received multiple calls why I haven’t checked out 1 hour before required time. (Actually spoke with hotel reception night before to request late check out, was granted an extra 30 minutes. But was being forced to leave even earlier than standard required check out time. Iron took 30 minutes to arrive after requested, hence had a delayed check out. Hotel was not very guest approachable when checking out because of forcing to check out early. Breakfast buffet is amazing though, probably the only highlight of my stay. Hotel management upgraded my room to a family room which I didn’t need. Paid for a certain room to enjoy the lagoon view but had been placed in a corner with a wall view.
Séjour de 2 nuits en décembre 2023

8/10 Bien

Enkhmaa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Check-in should be faster
Check-in took too long. Check-in time says 2 p.m. but I had wait 40 minutes, and then hotel had assigned a ground floor room that opens to the swimming pool. Per my request room was changed to 2G but i had to wait another 50 more minutes.
Séjour de 3 nuits en décembre 2023
Réponse de Gungkris le 23 déc. 2023
Dear Mr/s Enkhmaa,Warmest Greeting from Swiss-Belhotel Tuban!Thank you very much for taking your valued time sharing your review recent stay experience at Swiss-Belhotel Tuban. We do apologize for the inconvenience during your stay at Swiss-Belhotel Tuban. I will share your issue to the related department for improvement in the future. We are looking forward you stay again with best service.Warm Regards,Management of Swiss-Belhotel Tuban.

6/10 Satisfaisant

ky su

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Kamalpreet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
there was not enough tea and coffee in the room
Séjour de 4 nuits en décembre 2023
Réponse de Gungkris le 14 déc. 2023
Dear Mr. Kamalpreet, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. For the coffe and tea amenities, there is our standard set up in the room but if you like to add more coffe and tea you can contact the front office and we will send it to you room. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Titi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall is good
Réponse de Gungkris le 5 déc. 2023
Dear Mrs. Titi, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

8/10 Bien

Siu

Séjour de 3 nuits en novembre 2023
Réponse de Gungkris le 5 déc. 2023
Dear Mr/s Siu, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful, they know what we need. Very quick responses. Excellent. Room also clean, and all facilties was good.
Séjour de 1 nuit en novembre 2023
Réponse de Gungkris le 16 nov. 2023
Dear Mr. John,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking your time to share your experience stay with us. We are glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our staff. We will certainly ensure that they are all personally recognized for the great job. Once again thank you for staying with us and we looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Gracella

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was excellent, they always smile and greeting to everyone. Room also very clean and fresh, swimming pool large and clean. Property very good, well maintenance. All facility are ok. Love this place.
Réponse de Gungkris le 10 nov. 2023
Dear Mrs. Gracella,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking your time to share your experience stay with us. We are glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our staff. We will certainly ensure that they are all personally recognized for the great job. Once again thank you for staying with us and we looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

8/10 Bien

Lisa

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Close to airport with a large pool and the rooms are spacious. Rooms could use more cleaning and moving of furniture to ensure all nooks and crannies are cleaned out. Good sport for a family with kids. Staff are friendly and helpful.
Séjour de 1 nuit en octobre 2023
Réponse de Gungkris le 31 oct. 2023
Dear Mrs. Lisa, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We look forward to welcome you back again in our Hotel in the future. Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Popon

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reception staff was really wonderful, frindly, always smile and helpfull all the time. Room also clean, fresh and perfect. Thanks swissbelhotel tuban. Recommended.
Réponse de Gungkris le 31 oct. 2023
Dear Mr. Popon, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We look forward to welcome you back again in our Hotel in the future. Warm Regards, Management of Swiss-Belhotel Tuban

2/10 Horrible

Amar

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked room for 6hrs to take rest and we have reached hotel an hour early. Reception people told room is not ready till 2pm and waited in lobby at 2pm again we asked they told making sofa bed ready and allocated room after 2:30. Room is very dirty and smell can’t breathe for an hour and also that sofa bed is terrible which they spent 30mins to make it ready. Also while check out called reception for help to get luggage out and no one even care or turn up. Our cab driver is ready so we pursued carry luggage from long way to lobby and then they have started asking fill some paper work for early checkout. This process took another 10mins and had very terrible experience with this hotel and I never suggest or stay any time in this.
Séjour de 1 nuit en octobre 2023
Réponse de Gungkris le 27 oct. 2023
Dear Mr. Amar, Warmest Greeting from Swiss-Belhotel Tuban!Thank you very much choosing Swiss-Belhotel Tuban for your holiday destination in Bali. We do apologize for the inconvenience during your stay at Swiss-Belhotel Tuban. I will share your issue to the related department for improvement in the future. We are looking forward you stay again with best service.Warm RegardsManagement of Swiss-Belhotel Tuban

10/10 Excellent

Adams

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was an amazing experience. I will return here next time! I recommend for anyone looking for a place to stay in Kuta, Bali. Walk able to everywhere and very safe. Staff are super friendly and professional.
Séjour de 5 nuits en septembre 2023
Réponse de Gungkris le 12 oct. 2023
Dear Mr. Adams,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your experience with us. We are so glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our team. we will certainly make sure that they are all personally recognized for the great job. Once again thank you for staying with us and we hope to have an opportunity to welcome you back on a future occasion.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Hitendrakumar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Gungkris le 31 oct. 2023
Dear Mr. Hitendrakumar, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We look forward to welcome you back again in our Hotel in the future. Warm Regards, Management of Swiss-Belhotel Tuban

8/10 Bien

Erika

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Ewa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice rooms, good food- not pricey Friendly staff
Séjour de 3 nuits en septembre 2023
Réponse de Gungkris le 10 nov. 2023
Dear Mr/s Ewa,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking your time to share your experience stay with us. We are glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our staff. We will certainly ensure that they are all personally recognized for the great job. Once again thank you for staying with us and we looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Christina Ida

Séjour de 1 nuit en août 2023

8/10 Bien

Chika

Séjour de 2 nuits en août 2023

8/10 Bien

sven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mooi hotel, prachtig zwembad, vriendelijk personeel, heerlijk ontbijt. Geen guidsoverlast van vliegtuigen of iets anders. Minpunt vond ik tochel dat de omgeving niet echt mooi is en er zijn niet of nauwelijk winkels. Achteraf vind ik het te ver van het strand gelegen. Maar al met al een prima rustig, schoon en mooi hotel. Is wat mij betreft een aanrader als je een goed hotel zoekt.
Séjour de 2 nuits en août 2023
Réponse de Gilang le 12 août 2023
Dear Sven,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your experience with us. We are so glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our team. We will certainly make sure that they are all personally recognized for the great job. Once again thank you for staying with us and we hope to have an opportunity to welcome you back on a future occasion.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

peyshince

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice
Séjour de 8 nuits en juillet 2023
Réponse de Gilang le 12 août 2023
Dear Peyshince,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your experience with us. We are so glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our team. We will certainly make sure that they are all personally recognized for the great job. Once again thank you for staying with us and we hope to have an opportunity to welcome you back on a future occasion.Warm Regards, Management of Swiss-Belhotel Tuban

6/10 Satisfaisant

Jimmy Schou

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 20 nuits en juillet 2023
Réponse de Gilang le 12 août 2023
Dear Jimmy Schou, Warmest Greeting from Swiss-Belhotel Tuban!I would like to thank you for the feedback concerning your stay, It was our pleasure to have you here with us. It fills us with remorse knowing that the latest stay you had with us was not entirely up to your expectations. Your feedback is really appreciated as we are sure that this will motivate our team more to improve the quality of products and services in the future. I hope that we could recover your trust in us and welcome you back in your next visit.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Ramon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de Gilang le 2 août 2023
Dear Ramon, Warmest Greeting from Swiss-Belhotel Tuban!Thank you very much choosing Swiss-Belhotel Tuban for your holiday destination in Bali. And taking your time sharing rating concerning your recent stay at Swiss-Belhotel Tuban. It is always a pleasure to received positive feedback. We are looking forward to having you stay with us again, this time as the main holiday destination. In the meantime, have a good journey.Warm Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Alexis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean and beautiful hotel. It’s in walking distance of good restaurants. Staff members are very friendly and helpful.
Séjour de 5 nuits en juillet 2023
Réponse de Gilang le 2 août 2023
Dear Alexis,Warmest Greeting from Swiss-Belhotel Tuban!Thank you very much for taking the time to share your experience with us. We are so glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our team. I will certainly make sure that they are all personally recognized for the great job. Once again thank you for staying with us and we hope to have an opportunity to welcome you back on a future occasion.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Ghulam, Dandenong south

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Gilang le 2 août 2023
Dear Ghulam, Warmest Greeting from Swiss-Belhotel Tuban!Thank you very much choosing Swiss-Belhotel Tuban for your holiday destination in Bali. And taking your time sharing rating concerning your recent stay at Swiss-Belhotel Tuban. It is always a pleasure to received positive feedback. We are looking forward to having you stay with us again, this time as the main holiday destination. In the meantime, have a good journey.Warm Regards,Management of Swiss-Belhotel Tuban

6/10 Satisfaisant

Nick

Voyage en groupe
Les points forts : Propreté
Location excellent if you want to be close to the airport and Waterbom. Breakfast was substandard, both in terms of taste and range when compared with other hotels in a similar price range in Bali. Facilities and rooms all very clean - although again slightly spartan by comparison with others in price range.
Séjour de 3 nuits en juillet 2023
Réponse de Gungkris le 21 juil. 2023
Dear Nick,Warmest Greeting from Swiss-Belhotel Tuban!Thank you choosing Swiss-Belhotel Tuban for your holiday destination in Bali. and also your feedback detail. We will share this issue to related department for our improvement in the future. We are looking forward to having you stay with us again with the best service, this time as the main holiday destination. In the meantime, have a good journeyWarm Regards,Management of Swiss-Belhotel Tuban

8/10 Bien

OKAN

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Gungkris le 4 juil. 2023
Dear OkanWarmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing rating about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban