Bar en bord de piscine

Avis sur Kuta Paradiso Hotel

5 out of 5
Kuta Paradiso Hotel
Jl. Kartika Plaza, South of Kuta, Tuban, Kuta, Bali

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 417 avis sur 1010." "
Note des voyageurs de 8 (Bien), d’après 367 avis sur 1010." "
Note des voyageurs de 6 (Satisfaisant), d’après 128 avis sur 1010." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1010." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 1010." "

8,2/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Youness

Voyage en couple
Les points forts : Personnel et service et équipements
Yes
Séjour de 13 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 27 mai 2024
Dear YounessThank you for your rating and feedback. We're sorry to hear that your experience at Kuta Paradiso Hotel did not meet your expectations. Your feedback is important to us, and we take it seriously as we strive to improve our services and facilities.We apologize for any shortcomings you experienced during your stay. We will address the issues you've mentioned to ensure that they are resolved promptly and that future guests have a more enjoyable experience.If there are any specific areas where you feel we can improve, or if you have any further feedback to share, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent en tout
Séjour de 4 nuits en février 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 26 févr. 2024
Dear MichelThank you for choosing Kuta Paradiso Hotel and for sharing your excellent feedback with us.We're thrilled to hear that your stay with us was excellent in every aspect. Guest satisfaction is our top priority, and we're delighted that we were able to meet all your expectations.Your positive feedback serves as a great source of motivation for our entire team, who strive every day to provide exceptional service to our guests.If you have any further comments or suggestions to make your future stays even more enjoyable, please feel free to let us know. We're always here to ensure that your stay with us is nothing short of perfect.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

8/10 Bien

Magalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and services
Séjour de 4 nuits en octobre 2023
Réponse de Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel le 17 oct. 2023
Dear MagalieThank you for your positive feedback regarding our hotel's location and services. We are delighted to hear that you enjoyed your stay with us. If there's anything specific you'd like to highlight or suggest for improvement, we'd be more than happy to listen.Looking forward to welcoming you again.Best regards,

10/10 Excellent

Fares

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J’approuve
Très bon sur tout
Séjour de 1 nuit en septembre 2023
Réponse de Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel le 3 oct. 2023
Dear FaresThank you for your positive feedback! We're thrilled to hear that you had a very good experience with us.We look forward to welcoming you back for another great stay!Warm regards,

10/10 Excellent

Dalhen, Viry-Châtillon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La beauté de l’hôtel et son service. Et la façon dont les gens nous on accueilli
Séjour de 9 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
les chambres dans les étages sont plus tranquilles que les chambres au RDC donnant sur la piscine
Séjour de 3 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
l accueil, la variété du petit déjeuner, tout est excellent
Séjour de 4 nuits en septembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
pas de dialogue avec les Français absence d interprète
Séjour de 11 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2019

8/10 Bien

Moussa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019
Réponse de Marketing communication executive le 12 févr. 2019
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

6/10 Satisfaisant

Marc

Les points forts : Personnel et service
Donne pas plus de 3 étoiles pour cette hotel
The tap water is pitiful, I had redness and the temperature of the cold water was lukewarm. The white towels were so gray that they do not make you want to wipe with them. it is non-compliant for a 4 and 5 star quality hotel. Good staffs
Séjour de 1 nuit en novembre 2018
Réponse de Marketing communication executive le 7 nov. 2018
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. I thank you for bringing this matter into my attention and please be assured that I’ve addressed it with our team to ensure high standards are met at all times. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

10/10 Excellent

Hocine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2018
Réponse de Marketing communication executive le 26 oct. 2018
Thank you

10/10 Excellent

Hocine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel a recomander
Rien à dire Hôtel très bien entretenue et personnel fantastique petit déjeuner excellent.
Séjour de 2 nuits en octobre 2018
Réponse de marketing communication executive le 26 oct. 2018
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

10/10 Excellent

Joëlle, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon hôtel au centre de Kuta, chambres donnant sur la rue bruyantes
Séjour de 4 nuits en septembre 2018
Réponse de MARKETING COMMUNICATION EXECUTIVE le 9 oct. 2018
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

10/10 Excellent

Joëlle, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon hôtel, situé au centre de Kuta, les chambres donnant sur la rue sont bruyantes
Séjour de 2 nuits en septembre 2018
Réponse de MARKETING COMMUNICATION EXECUTIVE le 9 oct. 2018
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

2/10 Horrible

Kentaro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s very nice hotel
Séjour de 4 nuits en mai 2024

10/10 Excellent

Rumaissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thank you for having us
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Amanda

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The bath was dirty, the shower overflows into the bathroom and there was a cockroach in the room. The room was dated and definitely not 5 star
Séjour de 1 nuit en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 27 mai 2024
Dear AmandaI'm truly sorry to hear about the issues you encountered during your stay at our hotel. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations. Please accept our sincere apologies for the cleanliness issues in your room and any inconvenience caused by the dated condition of the room.Rest assured, we take your feedback seriously, and we will address these issues promptly to ensure that they are not repeated in the future. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience. If there's anything else we can do to address your concerns or if you would like to discuss your stay further, please don't hesitate to reach out to us.Warm regards,

10/10 Excellent

katsuhiko

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good
Séjour de 6 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 27 mai 2024
Dear KatsuhikoThank you so much for your perfect rating! We're thrilled to hear that you had a very good experience during your stay at Kuta Paradiso Hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next visit even better or if you have any special requests, please feel free to let us know. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

8/10 Bien

Sugiyama

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I was guided to a large room, but the water heater was damaged and I couldn't sleep because of the noise from cars and motorcycles.I changed my room, but I heard the sound of the next door and the sound of opening the door in the connecting room.
Séjour de 4 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 27 mai 2024
Dear Sugiyama We apologize for the inconvenience you experienced during your stay at our hotel. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations regarding the noise disturbances and the issue with the water heater.Rest assured, we take your feedback seriously and will address these issues promptly to ensure a more enjoyable experience for our guests in the future. If there's anything else we can do to make your stay more comfortable or if you have any further concerns, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,

10/10 Excellent

katsuhiko

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good
Séjour de 3 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 27 mai 2024
Dear KatsuhikoThank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next visit even better or if you have any special requests, please feel free to let us know. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Caroline

Séjour de 4 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 27 mai 2024
Dear CarolineThank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next visit even better or if you have any special requests, please feel free to let us know. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

MASAKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 20 mai 2024
Dear MasakoThank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next visit even better or if you have any special requests, please feel free to let us know. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Kristine Claire Cula

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staff is very friendly
Séjour de 4 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 20 mai 2024
Dear Kristine ClaireThank you so much for your perfect rating and kind words! We're thrilled to hear that you had a wonderful experience at Kuta Paradiso Hotel and that our staff's friendliness contributed to your enjoyment. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that our team members made a positive impression on you. If there's anything else we can do to make your next visit even better or if you have any special requests, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Warm regards,

8/10 Bien

Parry, Vancouver

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing and nice.
Séjour de 3 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 20 mai 2024
Dear ParryWe're delighted to hear that you had an amazing experience with our staff at Kuta Paradiso Hotel! Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that our team members made a positive impression on you with their kindness and professionalism. If there's anything else we can do to enhance your stay or if you have any special requests for your next visit, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!Warm regards,

10/10 Excellent

Lai Lai

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 20 mai 2024
Dear Lai LaiThank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next visit even better or if you have any special requests, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

8/10 Bien

Marc van

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not modern anymore but great value at around €65 per night including a large breakfast
Séjour de 4 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 20 mai 2024
Dear Marck VanThank you for sharing your feedback with us. We're glad to hear that you found Kuta Paradiso Hotel to be great value for your money, especially with the inclusion of a large breakfast. While our property may not be the most modern, we strive to provide comfortable accommodations and excellent service to all our guests. Your satisfaction is important to us, and we're grateful for your positive review. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay!Warm regards,

10/10 Excellent

John, Las Vegas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendliness and helpfulness of the whole hotel staffs
Séjour de 1 nuit en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hote le 16 mai 2024
Dear JohnWe're thrilled to hear that you had such a positive experience with our hotel staff! Providing friendly and helpful service is a top priority for us, and we're delighted that our team members made a positive impression on you. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay at Kuta Paradiso Hotel!Warm regards,l

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time in Bali and this hotel is excellent. Just a 15 minute drive from the hotel and a bunch of Expedia VIP vouchers including return airport, 2 x 60 minute massage, £25 worth of food vouchers and 15 items of laundry. Lovely swimming and sun bathing facilities, food is good, staff are first class and just a 5 minute walk to the beach. Great shopping and dining options around the hotel. Loved it here and highly recommend. Richie, England
Séjour de 13 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 16 mai 2024
Dear RichardThank you, for sharing your wonderful experience! We're thrilled that your first time in Bali was excellent and that you enjoyed the various benefits of our Expedia VIP vouchers, including the return airport transfer, massages, food vouchers, and laundry services. It's fantastic to hear that you found our swimming and sunbathing facilities lovely, our food delicious, and our staff first-class. Additionally, we're delighted that you appreciated our convenient location just a short walk from the beach, with great shopping and dining options nearby. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay at Kuta Paradiso Hotel!Warm regards,

6/10 Satisfaisant

Anthony Robert

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
NOT MUCH
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 14 mai 2024
Dear Anthony RobertThank you for the feedback! If there's anything specific you feel we could improve on or if you have any suggestions for us, please don't hesitate to share. We're always looking for ways to enhance our guests' experience. We hope to have the opportunity to welcome you back for an even better stay in the future!Warm regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

10/10 Excellent

Kulwinder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 10 mai 2024
Dear KulwinderThank you for the perfect score! We're thrilled to hear that you had an excellent experience at Kuta Paradiso Hotel. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you have any further feedback or if there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another fantastic stay!Warm regards,

8/10 Bien

Jozsef

Séjour de 2 nuits en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 27 mai 2024
Dear JozsefThank you for your rating and feedback. We're glad to hear that you had a positive experience overall during your stay at Kuta Paradiso Hotel. Your satisfaction is important to us, and we appreciate your feedback as it helps us to continually improve our services and facilities. If there's anything specific that we can do to enhance your experience and earn a higher rating next time, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future!Warm regards,

8/10 Bien

SUZUKI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
施設は古いですが、全く問題ないです。クタの繁華街も徒歩圏内、プールも適度に人もいてバスケなど水中で楽しめます。朝食は値段相応ですが、種類ともに楽しめます。 相対的にコストパフォーマンスの高いホテルです。
Séjour de 7 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 6 mai 2024
Dear Suzuki,Thank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us. We're glad to hear that you found our hotel conveniently located within walking distance to downtown Kuta and that you enjoyed the pool facilities, including the opportunity to engage in water sports like basketball.While we appreciate your understanding regarding the age of some of our facilities, please know that we continuously strive to maintain and improve our amenities to ensure a comfortable stay for our guests.It's great to hear that you found the breakfast reasonably priced with a good variety of options, and we're pleased to know that you found our hotel to be cost-effective.We hope to have the pleasure of welcoming you back for another stay in the future.Warm regards,

2/10 Horrible

Mark charles

Séjour de 7 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 27 mai 2024
I'm deeply sorry to hear that your experience at our hotel fell short of your expectations. We strive to provide the best possible experience for all our guests, and it's disheartening to learn that we failed to meet your needs during your stay. Your feedback is invaluable to us, and we will take it seriously as we work to improve our services and address the issues you encountered. If you have any specific concerns or if there's anything we can do to make things right, please don't hesitate to reach out to us. We truly hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,

8/10 Bien

Natasha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The pool was great!! Rooms needed some maintenance. The sink was almost falling out of the hole and the overflow drain drained onto the floor. But overall the hotel was great!
Séjour de 1 nuit en mai 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 3 mai 2024
Dear NatashaThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We're delighted to hear that you enjoyed our great pool facilities. However, we apologize for any inconvenience caused by the maintenance issues in your room, including the sink and overflow drain. Your feedback is important to us, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future.We're glad to hear that overall, you found the hotel to be great. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,

2/10 Horrible

Moldovan

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We was checked in a room with a mouldy smell and also with broken balcony door, I called the receptionist to inform about this and their response was:’I will send someone to spray air refresher in the room’, after 10m the smell was back and I went down to inform again and I was approached with a rude attitude and with the following response after: “why you didn’t informed the other people before”. The most friendly staffs is the security especially Wara, other staff they are not well informed or not prepared. Not worth the rating.
Séjour de 3 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear MoldovanI hope this message finds you well. I am writing to extend my deepest apologies for the unpleasant experience you encountered during your recent stay at our hotel. Your feedback is incredibly valuable to us, and I am truly sorry for the shortcomings you experienced.It deeply concerns me to learn about the issues you faced with the mouldy smell and broken balcony door in your room. Please accept my sincerest apologies for the inconvenience and discomfort this caused you. Additionally, I am truly sorry for the unsatisfactory response from our receptionist and the rude attitude you encountered. This behavior is completely unacceptable, and I assure you that it does not reflect the level of service and hospitality we strive to provide to our guests.Your feedback regarding the friendliness and preparedness of our staff is also concerning, and I assure you that we will address these issues with our team to ensure that all staff members are well-informed and prepared to provide exceptional service to our guests. I am glad to hear that you found our security staff, especially Wara, to be friendly, and I will be sure to pass on your kind words to him.Please know that we take your feedback seriously, and we are committed to making the necessary improvements to ensure that all our guests have a pleasant and comfortable stay with us. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to me directly at [email address].Once again, please accept my sincerest apologies for the shortcomings you experienced during your stay. We truly value your feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely yours,

8/10 Bien

YOSHIMASA

Voyage en famille
Les points forts : Personnel et service
部屋は十分な広さで快適。 プールもあって過ごしやすい時間でした。 ベランダや樹々に来たリスがとても可愛かった 少し古さが目立ちました、
Séjour de 2 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear YoshimasaThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us.We are delighted to hear that you found your room spacious and comfortable, and that you enjoyed spending time at our pool area. It's wonderful to know that you found the squirrels around the balcony and trees cute – they indeed add a touch of charm to our surroundings.Your comments about the room being a little old are duly noted. We are continuously working on enhancements to ensure that our guests have a comfortable and enjoyable stay.We appreciate your valuable feedback and hope to have the pleasure of welcoming you back for another wonderful experience in the future.Warm regards,

8/10 Bien

ROBERT, THORNBURY

Les points forts : Propreté, personnel et service, équipements
Staff were extremely good and hospitable The actual hotel needs a bit of TLC to get it up to a very good standard. Overall the amenities offered and the staff made it a good experience
Séjour de 8 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear RobertThank you for your recent stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We are delighted to hear that you found our staff to be extremely good and hospitable. Providing excellent service is one of our top priorities, and we are thrilled that our team exceeded your expectations.We also appreciate your feedback regarding the condition of the hotel. Rest assured, we continuously strive to maintain and improve our facilities to ensure that they meet the expectations of our guests.Your comments are invaluable to us as we work towards enhancing the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

6/10 Satisfaisant

Sri

Les points forts : Équipements
The building needs to be upgraded.
Séjour de 4 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear SriThank you for taking the time to share your feedback with us regarding your recent stay at our hotel. Your comments are invaluable to us, and we appreciate your honesty.We sincerely apologize for any inconvenience or disappointment caused by the condition of our building. Your feedback regarding the need for upgrades is duly noted, and we assure you that we are committed to making improvements to enhance the overall guest experience.Please know that we take your feedback seriously, and we will be conducting a thorough assessment of our property to identify areas for renovation and upgrade. Our aim is to ensure that our facilities meet the standards expected by our guests, and we will work diligently to address any shortcomings.We appreciate your understanding and patience as we strive to make these improvements. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to us.Once again, thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely yours,

10/10 Excellent

Glenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear GlendaThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your rating with us. We're thrilled to receive a perfect score of 5 out of 5 from you!Your satisfaction is our utmost priority, and we're delighted to hear that you had an excellent experience during your stay. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Marco, Perry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and people are really nice. Close to ATM and restaurants.
Séjour de 7 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear Marco,Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're delighted to hear that you found our hotel safe and enjoyed the hospitality of our staff. It's great to know that our location near ATM and restaurants was convenient for you.Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future.Best regards,

10/10 Excellent

KYEONGHO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear Kyeongho,Thank you for choosing to stay at Kuta Paradiso Hotel and for sharing your rating with us. We're thrilled to receive a perfect score of 5 out of 5 from you!We're glad to know that you had a wonderful experience during your stay. If you have any additional feedback or if there's anything else we can assist you with, please feel free to reach out.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

2/10 Horrible

Timothy

Voyage en groupe
Les points faibles : Personnel et service
This is a RIP OFF hotel. They claim to offer 'all-inclusive, covering meals, drinks and snacks and you buy that on good faith. They provide meal vouchers to a limited menu upon arrival and they provide one small water bottle per guest per day. They charge you for water/non alcoholic drinks for the rest of the day. This hotel has breached their agreement with both the consumer and Expedia, who have confirmed to me that the hotel is not allowed to charge for water for all-inclusive guests. They do not respond to emails, just completely ignore you. I had booked my Son in to end his 8 month long backpacking trip around the world. He had ran out of money, so I wanted him not to worry for the last few days and also the assurance as a Mum that he could eat and drink and not go short. I am furious with this hotel. Be very aware, even if you are not all-inclusive. This should raise alarm bells.
Séjour de 3 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear TimothyI am writing to extend my heartfelt apologies for the distressing experience you and your son encountered during your recent stay at our hotel. Your feedback is of utmost importance to us, and I am deeply sorry for the disappointment and frustration you have expressed.It is disheartening to hear that the all-inclusive package did not meet your expectations and that you encountered difficulties with our services. Please accept my sincerest apologies for any confusion or inconvenience caused by the limited meal options and the charges for water/non-alcoholic drinks, which contradict our agreement with both consumers and Expedia. This is not reflective of the level of service we strive to provide, and I assure you that we will take immediate action to rectify these issues.I am truly sorry for the lack of response to your emails. This is unacceptable, and I apologize for any additional frustration this may have caused. Please rest assured that we will investigate this matter thoroughly and take steps to ensure that all guest inquiries are addressed promptly and with the utmost care and attention.Your feedback has been taken very seriously, and I assure you that we are committed to making the necessary improvements to regain your trust and ensure that all our guests have a pleasant and comfortable stay with us. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to me directly at [email address].Once again, please accept my sincerest apologies for the shortcomings you experienced during your stay. We truly value your feedback, and I hope to have the opportunity to personally welcome you back and ensure a much-improved experience in the future.Sincerely yours,

8/10 Bien

Hiroki

Les points forts : Propreté et personnel et service
Staff are so good
Séjour de 4 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear HirokiThank you for your recent stay at Kuta Paradiso Hotel. We're thrilled to hear that our staff left a positive impression on you during your time with us.Our team takes great pride in providing exceptional service to our guests, and it's always rewarding to receive such positive feedback. We'll be sure to pass along your kind words to our staff members, as they serve as motivation to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Lee Khek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room is spacious with balcony, the bathroom has both bath tub and shower. Complimentary airport shuttle is available! That saved a lot of hassle! Breakfast was decently widespread, with both Indonesian style and Western/Chinese cuisine. Nice pool area within the hotel and just less than 5 mins walk to the Kuta Beach! Plenty of food options along the streets too! Very conveniently located.
Séjour de 3 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear Lee KhekThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your experience with us. We're delighted to hear that you enjoyed various aspects of your stay, from the spacious room with balcony to the convenient amenities such as the complimentary airport shuttle.It's wonderful to know that you found our breakfast offerings to your satisfaction and that you appreciated the proximity of our hotel to Kuta Beach and nearby dining options. Your positive feedback is greatly appreciated and will be shared with our team.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.Warm regards,

8/10 Bien

BEE KIAN

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel so much, this was second time stayed in Paradiso Hotel, definitely it will be my fist choice in upcoming trip to Bali again.
Séjour de 1 nuit en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear Bee Kian,Thank you for choosing Kuta Paradiso Hotel once again for your recent stay in Bali, and for sharing your positive experience with us. We're delighted to hear that you loved your stay with us so much that you've made it your first choice for future trips to Bali.Your continued support and loyalty mean a lot to us, and we're thrilled to be your preferred accommodation in Bali. We look forward to welcoming you back for many more enjoyable stays in the future.If there's anything we can do to enhance your next visit, please feel free to let us know. We're here to ensure that each stay with us is nothing short of exceptional.Warm regards,

10/10 Excellent

Patricia, Virginia Beach

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value.
Séjour de 2 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear PatriciaThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel to be of great value during your stay.If you have any further comments or suggestions on how we can continue to improve, please feel free to let us know. We hope to welcome you back for another pleasant stay in the future.Best regards,

4/10 Médiocre

Katherine Louise

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear Katherine LouiseThank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel.If you have any specific feedback or suggestions for us, please don't hesitate to share. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

10/10 Excellent

Viv

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 11 nuits en mars 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 23 avr. 2024
Dear VivThank you for your perfect rating! We're delighted to know that you had an exceptional experience at Kuta Paradiso Hotel.If you have any further comments or if there's anything we can assist you with, please feel free to reach out. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 Bien

Kamni

Séjour de 4 nuits en avril 2024
Réponse de Rio Yudha Ecommerce Manager Kuta Paradiso Hotel le 2 mai 2024
Dear KamniThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your rating with us.We are pleased to hear that you had an enjoyable stay overall. Your feedback is valuable to us, and we appreciate your honesty in providing a rating of 4 out of 5.If there are any specific areas where you believe we can improve, please do not hesitate to let us know. We are always looking for ways to enhance the experience for our guests.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,