Vakantie en citytrip naar Kotsjerinovo

Here’s a Hotels.com-style review with a slightly more detailed, balanced tone: Disappointing stay with major comfort and service issues Our stay started off on a concerning note, as we were asked at check-in to leave a positive review in exchange for free sauna access. We were required to post the review immediately—before even receiving our room key—which felt misleading and unprofessional. The room itself was visually nice, and the beds were comfortable. However, the air conditioning did not function properly, making the room extremely hot and humid. There was also a leak from the sink. Breakfast was average, and it was inconvenient that coffee could not be taken to the room—it was only allowed in the breakfast area or on the rooftop terrace. On the second day, we were unexpectedly told to pack our belongings and change rooms, but when we went to reception, no room was available. Communication was difficult due to limited English from staff. After several hours, we were given a new room, which was similar but had the same issue with the air conditioning—running, but no actual cooling. After two nights of very poor sleep due to the heat, we decided to leave early. When we explained the situation to the receptionist, who is also the owner, he reacted negatively and dismissively, insisting everything was working fine and telling us to leave if we were not satisfied. His behavior came across as aggressive and unprofessional. Over all, would not recommend staying here

Mindenkinek ajánlom.Vendégszeretők, segítőkészek.

The hotel is very overpriced. It is outdated and hotel staff were aloof. Mediocre overall. The gym was very dirty and had little to no equipment. The floors were filthy and hadn’t been cleaned in a long time. No mats, towels and in a dungeon. The breakfast was mediocre. Would like to see healthier options and plant based options would be appreciated like in most other hotels. Would not be back.

Clean room, good facilities. Close to gondola with frequent shuttle, ski hire in the building with friendly and helpful staff.