4/10 – Matig
MaryLee S.
16 jul 2025
Positief: Netheid
Manager Issues
The facility was lovely and the location to the beach was excellent. This condo was clean and well stocked for cooking, towels, and beach supplies. Breakfast on the lanai was quiet and relaxing, just what we were looking for. While this property is located in a resort-style complex, the unit is managed by a separate property management company. If there are problems with the unit, the separate property manager is the contact for repairs. Normally this wouldn't be a problem except that we DID have problems and the property manager was unresponsive. Upon arriving, we discovered that we master shower did not drain properly. After a short shower, I was left standing in nearly 2" of water. We tried to solve the problem ourselves with a plunger but that didn't work. I sent a message to the manager via VRBO right away. I received an automated response saying my message was important and they'd respond to my inquiry as soon as possible. I had no response. We called on Saturday morning and were told a request would be put in. No one showed up. In addition to half of the outlets not working properly, the Microwave did not work. We tried to troubleshoot by checking breakers and more outlets without success. We tried 4 times to reach out via the VRBO app and telephone; we finally got a response from the property manager at noon on our last day. They did offer a credit back, with an apology, which we appreciate, but quick response to the issues would also have been preferred
MaryLee S.
4 nachten verbleven in juli 2025