Dear Guest,Thank you very much for rating our Hotel Grand Palladium Kantenah Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

Dear guest, Thank you for choosing our hotel to spend your vacations and for taking the time to share your comments. We are pleased to know that you have appreciated the service and the natural setting. Kind regards, Lizeth Arratia Hospitality Manager

Chère céline, D’abord, nous vous remercions pour avoir choisi séjourner dans notre hôtel. Nous sommes heureux de lire que vous avez profité vos vacances et que vous avez apprécié la gentillesse du personnel et la nourriture. Nous espérons a vous revoir prochainement. Cordialement, Lizeth Arratia Hospitality Manager

Dear guest, Thank you for choosing Grand Palladium Kantenah Resort & Spa as your vacation destination and for sharing your rating about your experience. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

Cher client, Nous vous remercions pour avoir choisi Grand Palladium Kantenah Resort & Spa pour profiter vos vacances et pour prendre les temps de partager vos commentaires. Nous espérons avoir l’ocassion de vous revoir dans le futur. Cordialement, Lizeth Arratia Hospitality Manager

Cher François, Merci d'avoir décidé de rester au Grand Palaldium Kantenah pendant vos vacances sur la Riviera Maya. Nous sommes très heureux de lire que vous êtes satisfait de la beauté de nos installations, de la préservation de notre environnement naturel et de la qualité de nos services. Votre observation concernant les conditions de nos chambres sera partagée avec notre direction. Nous voudrions seulement ajouter que dans un effort commun, tous les hôtels luttent contre le phénomène naturel qui affecte les saisons de la Riviera Maya, et notre plage est nettoyée tous les matins en collectant toutes les algues du rivage. Nous espérons sincèrement que vous pourrez nous donner l’occasion de vous accueillir à nouveau afin que nous puissions vous offrir l’excellente expérience que vous méritez. Sincères amitiés, Rosa Rivero Hospitality Manager

Cher Mme Christelle, Tout d’abord, je désire vous remercier de nous avoir laissé vos commentaires. Nous serions enchantés de vous souhaiter à nouveau la bienvenue dans un futur proche. N’hésitez pas à me contacter à nouveau et je reste à votre disposition sur tout sujet. Cordiales salutations.

Dear Nathalie, Thank you for taking the time to post your thoughts and concerns about your recent stay at Grand Palladium Kantenah resort & spa. We greatly depend on our valuable guest’s feedback and welcome every opportunity to improve. On a positive note, thank you for the recognition of the room and some services you did enjoyed. Secondly, I was concerned to read that your stay did not live up to your expectations and we apologize for this situation. I can advise you however, that your review will be used to consider possible improvements needed and we hope you might give us the chance to show you what we have done. I was specially concerned about the situation in your room the day of your check out. For us, it is important to check this matter as soon as possible so I kindly ask you to please contact us directly, it will help us to see the video you refer. We reject to have an employee that do not follow the standards that we have at Grand Palladium or to find out what happened in this case. Finally it will be a pleasure if you give us another opportunity to change your opinion about your last stay with us. We are looking to hear back from you. Best regards, Roxana Alvarez TRS Yucatán Manager

Chère Patricia, Merci beaucoup d'avoir pris le temps de partager avec nous et avec tous les utilisateurs de TripAdvisor son expérience en Grand Palladium Kantenah Resort & Spa. Il a passé un bon séjour est pour nous une source de fierté, que leur satisfaction entraîne le moteur de notre travail quotidien. Soyez sûr de partager avec notre personnel a reçu de bonnes références. Nous espérons bientôt de nouveau à notre station.

Thank you for your review.

Cher Joyle; Merci d'avoir pris le temps de partager votre excellente expérience au Grand Palladium Riviera Resort & Spa. Nous sommes heureux de savoir que nous avons rencontré vos attentes. hâte de vous accueillir à nouveau bientôt. Cordialement, Santiago Escañuela Asistente Dirección

cher invité: Merci beaucoup de partager votre expérience merveilleuse au Grand Palladium Riviera Resort & Spa. Nous sommes heureux de savoir que nous avons rencontré vos attentes. hâte de vous accueillir à nouveau dans un proche avenir Santiago Escañuela Asistente Dirección

Cher invité; Merci beaucoup de partager votre expérience merveilleuse au Grand Palladium Riviera Resort & Spa. Nous sommes heureux de savoir que nous avons rencontré vos attentes. hâte de vous accueillir à nouveau dans un proche avenir Cordialement Santiago Escañuela Asistente Dirección

Dear guest; Thank you for taking the time to share your excellent experience at the Grand Palladium Kantenah Resort & Spa. We are glad to know that we met your expectations. looking forward to welcoming you back again soon. Regards, Santiago Escañuela Asistente Dirección

Dear Mrs. Brittany,Thank you for this great appraisal to our Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for staying at our Hotel Grand Palladium Kantenah Resort & Spa.It has been and always will be a pleasure to welcome you in our complex immersed in the beauty of the Mayan jungle, and that you can enjoy a fantastic vacation thanks to the hospitality of our people.We hope that in future trips to the Riviera Maya you decide to visit us again.Best regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Johan,Thank you for your review and for choosing Grand Palladium Kantenah Resort & Spa for your recent stay! We're thrilled you enjoyed our clean and updated rooms, minibar snacks, and the convenience of our shuttle service. We appreciate you recognizing the efforts of our friendly staff.We apologize that the drinks at our bars did not exceed your expectations. We take guest feedback seriously and will use your comments to continuously improve our service.We hope to have the opportunity to welcome you back for a truly exceptional experience.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Erica,Thank you for your wonderful review of your experiences at Grand Palladium Kantenah Resort & Spa, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your experience. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Grand Palladium.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,We're happy to hear that you enjoyed your stay with us at Grand Palladium Kantenah Resort & Spa. It was an absolute pleasure hosting you! Thank you for recommending us with all our Expedia readers, it will be a pleasure to welcome you again in this second home.Kind regards,Kenia RodriguezHospitality SR Advisor

Estimada Sra. Sophia,Muchas gracias por evaluar nuestro Hotel Grand Palladium Kantenah Resort & Spa.Nos alegra que disfrutara de nuestras instalaciones y servicios, confiamos en que en su próxima visita por la Riviera Maya nos brinde el placer de servirle nuevamente.Saludos desde el Caribe,Kenia RodriguezHospitality SR Advisor

Estimado Sr. DavidNos alegra enormemente que haya disfrutado de su estancia en el Grand Palladium Kantenah Resort & Spa. Es un honor para nosotros recibir comentarios tan positivos sobre nuestras instalaciones, variedad gastronómica y la amabilidad de nuestro equipo.Nos esforzamos por brindar una experiencia memorable a cada uno de nuestros visitantes, y saber que recomienda ampliamente nuestro hotel nos llena de satisfacción.Esperamos tener el placer de recibirle nuevamente en un futuro cercano para que pueda disfrutar aún más de todo lo que nuestro resort tiene para ofrecer.¡Le agradecemos por su preferencia y le enviamos un cordial saludo!Sergio HernandezGuest Satisfaction Lead

Dear Mr. JasonThank you for taking the time to share your wonderful experience at Grand Palladium Kantenah Resort & Spa. We're thrilled to hear that you had an incredible vacation with us!It's fantastic to know that you enjoyed the attentive service provided by our butler team at Kentenah's Family Selection, as well as the variety of premium drinks available at our numerous bars. We're delighted that you appreciated our beautiful running routes, pristine family beach, and the abundance of pool options.Your compliments about our attentive waitstaff, diverse food options, including the candy wall and fresh crepes, warm our hearts. We're also pleased that you enjoyed the lush jungle atmosphere with its greenery and wildlife.Thank you for choosing us for your family getaway, and we can't wait to welcome you back for another memorable stay in the future!Warm regards,Sergio HernandezGuest Satisfaction Lead

Dear valued guest,Thank you for your kind words! We're thrilled to hear that you had a pleasant experience at Grand Palladium Kantenah Resort & Spa. Our team works hard to ensure that every guest feels welcome and has a memorable stay. We appreciate your positive feedback and hope to welcome you and your family back soon!Best regards,Sergio HernandezGuest Satisfaction Lead

Dear Guest,Thank you for this great appraisal to our Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. MeganThank you for your wonderful review! We're thrilled to hear that your recent stay at Grand Palladium Kantenah Resort & Spa exceeded your expectations and was the best experience yet.It's fantastic to know that our Family Selection option suited your family perfectly and that Eduardo and our butler team provided excellent assistance throughout your stay. We're delighted that you found the check-in and check-out processes simple and that you enjoyed the beautiful and clean rooms.We're especially pleased to hear that you found the food to be GREAT! Our culinary team works hard to provide delicious and varied options for all our guests, and it's rewarding to receive such positive feedback.We can't wait to welcome you back very soon for another amazing stay at Grand Palladium Kantenah Resort & Spa. Thank you for choosing us as your holiday destination!Warm regards,Sergio HernandezGuest Satisfaction Lead

Dear Mrs. Nichole,Thanks for the splendid review! It's fantastic you had such an excellent experience at Grand Palladium Kantenah Resort & Spa and that our team took such great care of you.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Christopher,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Kantenah Resort & Spa.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Amanda,Thank you for taking the time to share your feedback of Grand Palladium Kantenah Resort & Spa.It is a pity to know your expectations were not met and we take the opportunity to offer a sincere apology for the inconveniences you had in your room. We would like to mention that the situations you described in no way are reflective of our hotel and definitely your comments will be shared with the corresponding departments to prevent these from happening again.We do hope to have the opportunity to host you in the future and improve your impression.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Melissa,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Barry L,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Grand Palladium Kantenah Resort & Spa and cannot wait for you to experience another wonderful experience with us.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Mathew,Thank you very much for rating our Hotel Grand Palladium Kantenah Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

Estimada Sra. Monica,Muchas gracias por evaluar nuestro Hotel Grand Palladium Kantenah Resort & Spa.Nos alegra que disfrutara de nuestras instalaciones y servicios, confiamos en que en su próxima visita por la Riviera Maya nos brinde el placer de servirle nuevamente.Saludos desde el Caribe,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Alexandra,Thank you for your lovely review. It was a pleasure to welcome you. I am delighted to hear that you felt so warmly cared. I can't wait to share your kind words with Erick and Eduardo.We are looking forward to your next visit.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for staying at TRS Yucatan Hotel, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high quality standards. We look forward to welcoming you on your next stay.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Jaime,Thank you so much for your rating and taking the time to review your stay at Grand Palladium Kantenah Resort & Spa.Thank you for your comments on the drink quality, we will definitely look into this for future improvement. We hope to welcoming you back soon at the hotel.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Alina,Thank you for this great appraisal to our Grand Palladium White Sand Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Peter,Thank you for this great appraisal to our Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear valued guest,Thank you for taking the time to share your feedback about your recent stay at Grand Palladium Kantenah Resort & Spa. We appreciate your insights, and we're glad to hear that you enjoyed the New Year's Party on the beach, finding it well-executed and fun.Your feedback is valuable, and we will use it to address areas for improvement in our services.Once again, thank you for sharing your thoughts with us. We hope that despite the challenges, you had some enjoyable moments during your stay, and we would love the opportunity to welcome you back for an improved experience in the future.Best regards,Sergio HernandezGuest Satisfaction Lead

Dear valued guest,Thank you for taking the time to share your positive experience at Grand Palladium Kantenah Resort & Spa. We are delighted to hear that you found our resort beautiful, clean, well-maintained, and comfortable. It's wonderful to know that the comfortable beds, awesome staff, and immaculate grounds contributed to a memorable stay for you.Your kind words are truly appreciated, and we are thrilled to have provided you with a pleasant experience. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Sergio HernandezGuest Satisfaction Lead

Dear Mrs. Jesmirah J,We apologize for an unsatisfying experience with our team here at Grand Palladium Kantenah Resort & Spa.Please contact us at your earliest convenience so that we may better understand the situation and resolve any outstanding issues.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Firstly, we would like to thank you for visiting the Grand Palladium Kantenah Resort & Spa and taking time to share your feedback with us.It is only through valuable customer feedback that we can improve our services. On behalf of the entire staff at the Grand Palladium, we extend our sincerest apologies for any inconvenience with your accommodations during your stay. Thanks again for sharing our opportunity areas with us.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Rosaura,Thanks for the splendid review! It's fantastic you had such an excellent experience at Grand Palladium Kantenah Resort & Spa and that our POP team took such great care of you.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for taking the time to share your feedback regarding your experience at Grand Palladium Kantenah Resort & Spa.It is unfortunate to learn from your review that you left with such a poor impression of our rooms and golf car service.All our guests’ comments are valuable for us, not just the positive but the negative ones as well, so you can be sure that your observations will be addressed in order to take the appropriate corrective measures.Kind regards,Kenia RodriguezHospitality SR Advisor

Estimado Jesus Alexander Sanchez,Le agradecemos en nombre de Grand Palladium Kantenah Resort & Spa por elegirnos los anfitriones de sus recientes vacaciones y por compartirnos los detalles de su visita.Nos complace confirmar por sus comentarios y valoración que su estancia ha sido satisfactoria y que ha disfrutado de los servicios en general.Su satisfacción es nuestra recompensa más grande.Esperamos poderle recibir de nuevo pronto.Saludos cordiales.Erick Sarabia.GIFT Advisor.

Dear Guest,Thank you for this great appraisal to our Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you very much for rating our Hotel.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia Rodriguez Hospitality SR Advisor

Dear ScottThank you for staying at Grand Palladium Kantenah Resort & SPA.It has been a pleasure to pamper you with our services and the hospitality of our staff.We wish to continue being part of your next trips in the Mexican Caribbean, do not hesitate to contact us for your next visit.Kind regards,

Dear Guest,Thank you for staying at our Grand Palladium Kantenah Resort & Spa.We are very sorry to hear that your stay did not meet your expectations.We would love to know the aspects in which you consider we can improve, please do not hesitate to contact us and share your point of view, as we gladly accept any suggestions from our guests.Kind regards,Kenia Rodriguez Hospitality SR Advisor