2/10 Horrible
Nadia Z.
29 déc. 2024
Les points faibles : Propreté
DO NOT RENT FROM COZY SUITES AT ALL. RUN!
To say horrible is an understatement. The property and the company are so terrible I warn you to look elsewhere. We travel often and stay in many vrbos and have never had such an awful experience it was so bad we could not stay there and they are refusing to refund our money. We had to rent another hotel for our stay. 1. The check in process is like a wild goose chase and very frustrating 2. The unit they sent us to was not the one listed in the pictures that we booked. 3. Upon arrival, there were stains all over the carpet , bodily fluids on the very stiff uncomfortable sofa that belongs in a hallway waiting room, spilled sticky substance around the fridge in the floor , a very thin sheet on the bed with no mattress pad or comforters , the kitchen cabinets were old and beat up, it smelled and was visible dirty. It was late and we were tired and requested our money back so we could get a hotel. They refused and sent us to another unit in the Block. DO NOT STAY YHERE EITHER location is wonderful however this unit was like a sterile hospital room. The washer and dryer were broken , there were no hangers or dressers for my ckothes , the bed was so low to the ground and a very stiff memory foam llthat was like sleeping in the floor , I went to take. A shower and there was no hairdryer so I had wet hair and it was 24 degrees outside and had to go buy a hairdryer which now made me miss my sons swim event. The couch was worse than a stiff waiting room couch -
Nadia Z.
Séjour de 3 nuits en décembre 2024