Hôtel Dunston Hall

The staff were fantastic, so helpful & polite, though over the phone they said i'd be 1st room on 1st floor as i come out of lift as i'm disabled, but i was 18 doors from lift, the window rattled all night so we didn't get any sleep, but the hotel is in a good spot. Lovely & clean, close to sea life & other places

A couple of things, I was in one of the top rooms via the outside staircase (Castle Museum), the wooden decking used for the stairs was very slippery when it rained, the top few steps were loose and were difficult to stay steady when walking down, especially with bags and no free hands to hold onto the hand rail. The shower head needed replacing or at the very least a really good clean. The pillows in the pillow cases were old and dirty, the cases were clean ish. Luckily I when travelling I always take my pillow with me but I didn't even use yours for sitting against in bed to watch the tv. The gym was inaccessible, there was so much rubbish stacked in the room it would've been impossible to use the equipment, it was one of the reasons I booked it but couldn't use the facility.....I have photos of the room.