The good:
* Home is beautifully decorated.
* Beds, linens and pillows were very comfortable.
* Shower pressure was fantastic.
* We were only there a short time but there were more starter supplies than I anticipated (TP, trash bags, etc). Which was great.
* Communication was frequent and easy.
* Great large space to eat and 7 bathrooms were great.
* bedrooms and bathrooms on each floor allowed us to spread out kids and adults perfectly!
Things that could be improved:
* Hard to find. When driving in the dark alone, trying to read the instructions given in the email is challenging. Especially if you’ve never been there and don’t know where to ‘look for the pool’. A suggestion might be to set up a pin from the house that can be texted to renters.
* The door locks need immediate repair . The sliding doors on the third floor and first floor wouldn’t lock. Less concerning on the third, but the first floor is where the kids were sleeping (bunk beds).
* Not a complaint or something that can be fixed, but more awareness for future renters. The house is ‘sideways ’. It doesn’t face forward like the rest of the homes. For good reason, they positioned it so you can see the water view from your back deck. But it was weird walking out of your front door and staring directly in the window of your neighbor (houses are on top of each other) or going out on you your back deck and all the neighbors able to see you in plain site (particularly weird with the hot tub).
* My biggest feedback and, candidly, complaint is on cleanliness. We have done several short term rentals and this is the first time I’ve been super disappointed with the cleaning.
* The dishes were disgusting. Food on plates, silverware, pots/pans. We had to hand wash anytime we wanted to use something. Someone needs to take every dish in that house and clean them.
* The Keurig needs deep cleaned or replaced. There is a gross film and mold growing where it looks like it’s never been cleaned.
* I’ll start this next one with the linens were all clean. But as we were unpacking the first night, I noticed several paper towels and hand towels that had been wadded up and placed on the bed headboard from prior guests. Super gross.
I’ll close this out with we had a great time. We will probably go back (not sure about this exact house.). But location was great. And space was great. Everything that wasn’t great, can be fixed if given proper attention.