Piscine extérieure (ouverte en saison)

Avis sur Lighthouse Suites - Best Western Signature Collection

2.5 out of 5
Lighthouse Suites - Best Western Signature Collection
216 Islander Drive, Emerald Isle NC, Emerald Isle, NC

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 123 avis sur 163." "
Note des voyageurs de 8 (Bien), d’après 27 avis sur 163." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 163." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 163." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 163." "

9,6/10

Propreté

9,6/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Cassidy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
The hotel is in a great spot very convenient to get around, that being said, the room itself was okay nothing special even though we got the best "suite" they offer. This hotel doesn't have irons or ironing boards even the worst hotel I've been to had an iron so that was weird, their breakfast is very minimal and shoved to the side in this awkward corner so it's one person at a time thing made me not even want to get anything.
Séjour de 2 nuits en mai 2024
Réponse de Mary le 28 mai 2024
Dear Cassidy,ChatGPTI'm sorry to hear that your experience at our hotel fell short of your expectations. We strive to provide exceptional service and amenities to all our guests, and it's disappointing to learn that we missed the mark during your stay.Regarding the lack of irons and ironing boards, we understand how essential these amenities are for many travelers, and we apologize for any inconvenience this may have caused you. We will certainly take your feedback into consideration as we continue to improve our offerings.Additionally, we regret that our breakfast setup did not meet your needs. Your feedback about the layout and accessibility of our breakfast area is valuable, and we will explore ways to enhance this aspect of our service.While we understand that your experience may not have been as enjoyable as you had hoped, we want to assure you that many of our guests do appreciate the convenience of our location and the comfort of our accommodations. We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you have any further comments or concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and the opportunity to improve our guests' experiences.Regards,Mary

10/10 Excellent

steve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room and service was great
Séjour de 2 nuits en mai 2024
Réponse de Mary le 24 mai 2024
Dear SteveThank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and our services. It was a pleasure to have you as our guest. We look forward to welcoming you back soon for another wonderful experience!Regards,Mary along with TeamLighthouse Suites

6/10 Satisfaisant

Larry

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Not beachfront
Séjour de 2 nuits en mai 2024
Réponse de Mary le 19 mai 2024
Dear guest,Thank you so much for your feedback! We truly appreciate you taking the time to share your experience. While we're grateful for your stay, we want to clarify that we do not advertise ourselves as beachfront. We understand the importance of accurate information and want to ensure all our guests have the best experience possible. Booking directly with us is the best way to guarantee accurate information about our property. We hope to welcome you back soon and provide you with an even better experience. Third party reservations may not be accurate. Regards,Mary

8/10 Bien

JOHN

Séjour de 2 nuits en avril 2024
Réponse de Mary le 28 mai 2024
Dear JOHN,Thank you for taking the time to leave us a review on Expedia! We're delighted to hear that you enjoyed your stay with us and that you found it worthy of a 4-star rating. Your feedback is greatly appreciated, and we're grateful for your support. If you ever find yourself back in the area, we would love to welcome you again for another great experience. Safe travels!Regards,Mary along with TeamLighthouse Suites

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Séjour de 2 nuits en avril 2024
Réponse de Lighthouse Team le 6 mai 2024
Dear Alexander,Thank you for the 5/5 review! We are delighted you enjoyed your stay at Lighthouse Suites! We hope you visit us again soon!

10/10 Excellent

Doug

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clean.
Séjour de 1 nuit en mai 2024
Réponse de Lighthouse Team le 6 mai 2024
Dear Doug,Thank you for taking the time to review Lighthouse Suites. We are thrilled to have received a 5/5 score! Your feedback is important to us and we are delighted to hear you found Lighthouse Suites nice and clean!We hope you will visit us again soon!

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My only complaint would be how loud the AC was in the bedroom.
Séjour de 2 nuits en mai 2024
Réponse de Lighthouse Team le 6 mai 2024
Hello Christine,Thank you for your review of Lighthouse Suites. We are delighted with the 5/5 score! We truly appreciate your feedback. We are sorry to see that our AC was loud in the bedroom, but we hope the AC kept you cool!We would love for the opportunity to have you as a guest again!

8/10 Bien

Reno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property, I would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Lighthouse Team le 6 mai 2024
Dear Reno,Thank you for your review of Lighthouse Suites! We would love to have you as a guest again! Emerald Isle in the summer is a wonderful time of year!Hope to see you soon!

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a very nice hotel.
Séjour de 1 nuit en avril 2024
Réponse de Lighthouse Team le 6 mai 2024
Dear Jennifer,We are ecstatic to receive a 5/5 score from you! Thank you for taking the time to review Lighthouse Suites.We are happy to read you found our hotel to be nice! We hope you enjoyed our guest suites, proximity to the beach, and all of the wonderful shops Emerald Isle has to offer! Please visit us soon!

8/10 Bien

Stacie

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Lighthouse Team le 6 mai 2024
Dear Stacie,Thank you for your review. We hope you enjoyed visiting Emerald Isle and the Crystal Coast!

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our fourth time to book this hotel. We have always enjoyed this quiet place that is close to the beach. It is a perfect place to relax.
Séjour de 3 nuits en mars 2024
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 25 mars 2024
Dear Mark,Thank you for taking the time to review Lighthouse Suites. We are happy to receive a 5/5 score! We are delighted to know that Lighthouse is your preferred accommodation in Emerald Isle. We know you have other hotel options in Emerald Isle and we thank you for choosing us. If there is anything we can do to enhance your 5th stay, please let us know! See you soon!

10/10 Excellent

Emily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
This was a great place to stay. Super clean and very friendly. I had no problems at all while I was there and they provide free breakfast.
Séjour de 2 nuits en mars 2024
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 21 mars 2024
Dear Emily,We are honored to receive your high praise! Our team works hard to deliver an exceptionally clean property, I am happy to hear that you found our staff to be very friendly. Would you believe that two of our staff members have been recognized by Best Western for their customer service? We aim to please at Lighthouse. We hope to welcome you back soon!

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet. Reasonable priced
Séjour de 1 nuit en mars 2024
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 18 mars 2024
Dear Lori,Thank you for taking the time to review Lighthouse Suites! We are pleased to have scored 5/5! The Lighthouse prides itself on cleanliness and we make it our top priority every day. We are happy to see that you found our hotel to be clean, quiet, and reasonably priced. We hope to welcome you again soon to Lighthouse Suites. Emerald Isle in the warmer months is wonderful.

10/10 Excellent

jonathan

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
The night time staff was friendly and helpful!
Séjour de 2 nuits en mars 2024
Réponse de Lighthouse Team le 12 mars 2024
Dear jonathan,We're delighted to receive your top marks! Our staff works hard day in and day out to provide exceptional service to our guests. I will let our night staff know you thought they were friendly and helpful. We appreciate you choosing Lighthouse Suites and we hope to welcome you back soon!

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and comfortable. The staff was very courteous
Séjour de 1 nuit en janvier 2024
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 19 févr. 2024
Dear Cheryl,Thank you very much for the 5/5 review! We are thrilled to hear that our staff was courteous and that you found our guest suites to be clean and comfortable. We hope you will visit us again soon!

10/10 Excellent

Stefan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Over all great stay. Clean, comfortable and friendly.
Séjour de 1 nuit en février 2024
Réponse de Mary le 29 févr. 2024
Dear Stefan,Thank you for taking the time to share your experience with us! We're thrilled to hear that you had an overall great stay at The Lighthouse Suites.Cleanliness, comfort, and friendliness are top priorities for us, and we're delighted that we could meet your expectations in these areas. Your positive feedback is truly appreciated, and it motivates our team to continue providing excellent service to our valued guests.If there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.Thank you once again for choosing The Lighthouse Suites. We hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.Warm regards,Mary along with Team Lighthouse Suites

10/10 Excellent

Gregory

Séjour de 1 nuit en janvier 2024
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 21 mars 2024
Gregory,Thank you for the 5/5 review! We are pleased you enjoyed your stay at Lighthouse Suites! We hope you will visit soon! If there is anything we can do to make your next stay just as enjoyable, please let us know!

10/10 Excellent

Clifford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great visit!
Clean, welcoming facility. Continental breakfast options were great. Pervious surface parking lot is very eco-friendly. Would visit again!
Séjour de 1 nuit en janvier 2024
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 29 janv. 2024
Dear Clifford,Thank you for the 10/10 review! Your satisfaction is our top priority, and we're delighted to know that you had a fantastic time at the Lighthouse! Your feedback helps us maintain and improve the quality of our offerings. We hope to have the pleasure of welcoming you again in the future! Thank you for choosing the Lighthouse Suites!

10/10 Excellent

Sarah

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Beds were super comfortable, the check in was Simple. Towels were straight out of the packaging. Do recommend more breakfast options and an indoor pool.
Séjour de 1 nuit en novembre 2023
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 20 nov. 2023
Dear Sarah,Thank you for your 5/5 review of the Lighthouse Suites! We know you have options in Emerald Isle and we are thankful you choose to stay with us! We hope you will visit us again soon!

10/10 Excellent

Dolores

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was extremely clean.Great breakfast choices.We really enjoyed our stay.
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 9 nov. 2023
Dear Dolores,Thank you for the 5/5 review and thank you for your kind words! We're glad to have provided you with a fabulous stay. We look forward to welcoming you back soon!

10/10 Excellent

DARRYL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 7 nov. 2023
Dear Darryl,Thank you SO MUCH for the 10/10 review! We are thrilled you enjoyed your stay as much as you did We hope you will come back and visit us and the beach soon!

10/10 Excellent

Troy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was amazing. The Staff was very helpful and friendly. Everything was neat and clean. Very peaceful.
Séjour de 1 nuit en octobre 2023
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 25 oct. 2023
Dear Troy,Thank you so much for your10/10 review! We are so pleased with your feedback. We hope that you will come back and visit us soon!

10/10 Excellent

Albert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en octobre 2023
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 23 oct. 2023
Dear Albert,Thank you for the 5/5 review! We are so pleased you enjoyed your stay so much!We look forward to welcoming you back!

10/10 Excellent

Jenny

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel and service
Great clean rooms and wonderful service! I was so thrilled to get a text upon arrival asking if they could help with anything else while we were there to just text the number! So convenient! Loved the cleanliness of the hotel and the breakfast was a hit!
Séjour de 1 nuit en octobre 2023
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 17 oct. 2023
Dear Jenny,Thank you for the 10/10 review of the Lighthouse Suites! We are delighted you enjoyed our hotel! We aim to please our guests while they stay with us-it is out pleasure to help where we can. We look forward to welcoming you back to the Lighthouse soon!

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet. Great breakfast.
Séjour de 3 nuits en octobre 2023
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 16 oct. 2023
Dear George,Thank you for the excellent review of the Lighthouse Suites! We are pleased you found our hotel to be clean and quiet. Our staff works hard every day to deliver a great guest experience. We hope to welcome you back soon!

6/10 Satisfaisant

Jaymi

Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 13 oct. 2023
Dear Jaymi,Thank you for taking the time to review our hotel. We hope to see you again soon.

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff, very clean, and comfortable bed.
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 13 oct. 2023
Dear Elizabeth,Thank you for your awesome review! We are so pleased you enjoyed the Lighthouse Suites! Thank you for commenting on our staff, cleanliness and our comfy beds!We hope to welcome you back to the Crystal Coast soon!

4/10 Médiocre

Jeff

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bathroom was dirty when we got there, not convenient to the beach.
Séjour de 4 nuits en septembre 2023
Réponse de General Manager le 18 sept. 2023
Dear Jeff,Thank you for taking the time to review our hotel. We appreciate your review as it helps us identify areas where we can improve and enhance the overall guest experience.

8/10 Bien

Kathy

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en août 2023
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 18 sept. 2023
Dear Kathy,Thank you for taking the time to review our hotel and thank you for choosing the Lighthouse Suites. We are delighted to see you had a wonderful experience while staying with us. We look forward to welcoming you back to our property soon.

10/10 Excellent

Ron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 18 sept. 2023
Dear Ron,Thank you for the wonderful 10/10 score! Our staff works hard every day to deliver superior guest satisfaction and overall guest experience. We hope to welcome you back to the Lighthouse soon!

2/10 Horrible

Steven

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No elevator, no wifi, terrible odor in the room, no manager on site.
Séjour de 1 nuit en août 2023
Réponse de Mary le 29 août 2023
Dear Steven,Please accept our apology for not coming through on your expectations. We do have an elevator. It was unfortunate that during your stay it was out of order due to service. We were waiting for parts to arrive and it did not come in time. We know how hard would have been, but it was beyond our control. As per Wi- Fi had we known your discomfort we could have called our tech support to resolve this issue. Each of our team member is given authority to take good care of our guest. I am sorry if you feel otherwise. We will be happy to address your concerns asap. It is our sincere hope you would give us another opportunity to serve you a well-deserved stay. With a sincere apology,Mary

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only negative was lack of shower water pressure. Great room, comfortable bed, loved having separate living room. 5 minute walk to the beach.
Séjour de 1 nuit en août 2023
Réponse de Mary and the Lighthouse Team in Emerald Isle, NC le 18 sept. 2023
Dear Michael,Thank you very much for your review of the Lighthouse Suites. We appreciate that you found our location to the beach to be convenient as it is only a five minute week. We thank you for your feedback in regards to shower pressure. Because of your feedback we will continue to work on areas in need of improvement. We hope to welcome you back to our wonderful property on the Crystal Coast very soon!

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was just right. Clean quiet and the staff is very friendly as well as the manager. I will use them again for sure.
Séjour de 1 nuit en août 2023
Réponse de Mary le 29 août 2023
Dear Robert,Thank you for sharing your satisfaction on Hotels.com. Your willingness to come back is the greatest compliment we can ask for. Our team takes pride in what they do and it shows in your review. We will be happy to share with them. We look forward to serving you another great stay in Emerald Isle NC.Regards,Mary along with TeamLighthouse Suites

10/10 Excellent

Concepcion

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice place Everything is nice clean Staff very friendly and helpful Definitely we will came back Here
Séjour de 1 nuit en août 2023
Réponse de Mary le 29 août 2023
Dear Concepcion,Thank you so much for sharing your satisfaction on Travelocity. Our team's appreciation shows that they have done a wonderful job with your stay. We will be sure to share your satisfaction with them. Your willingness to come back to the hotel is the best compliment we can ask for. We cannot wait to host you another great stay on your return trip to Emerald Isle NC.Regards,Mary along with TeamLighthouse Suites

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean. Large suite with 2 queen beds and sitting area. Large walk in shower. Pool was small but the kids enjoyed it. Short walk to the beach. Paid parking lot at the beach if you’d rather drive. Nice beach beautiful water. Shops and restaurants within walking distance. Publix nearby (walking distance). Breakfast was your typical hotel items but they do have fresh fruit cups which was nice. They also have a limited number of bikes and beach chairs for guest use for no charge.
Séjour de 4 nuits en juillet 2023
Réponse de Mary and the Lighthouse Staff le 11 août 2023
Dear Guest,Thank you for your awesome review. We are pleased you loved your stay so much. We can't wait to welcome you back!

10/10 Excellent

Ana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Mary le 7 août 2023
Dear Ana,Yeah! We did it. We were glad to be part of your trip and were happy to provide you a fully satisfying experience. We appreciate you sharing your experience on Expedia. We cannot wait to welcome you back to Emerald Isle NC and serve you a great stay again.Regards,Mary along with TeamLighthouse Suites

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely loved this hotel. Staff was pleasant and attentive and hotel was well taken care if. Walkable to beach, dining and grocery store. The only improvement I would suggest would be more hooks or a line in the bathroom to be able to hang towels and bathing suits.
Séjour de 4 nuits en juillet 2023
Réponse de Mary le 25 juil. 2023
Dear Amy,We are so appreciative of you honest review on Expedia. Our team is well deserving of your appreciation. We are glad that our location and services were a big plus during your stay. We like your suggestion and will do our best to accommodate. We cannot wait to welcome you back to Emerald Isle NC.Regards,Mary along with TeamLighthouse Suites

10/10 Excellent

SABY

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved everything about the experience!
Réponse de Mary le 25 juil. 2023
Dear SABY,"Loved everything about the experience!" is the best compliment our team can ask for. We appreciate you sharing your experience on Travelocity and online community. We cannot wait to host you back and serve you another great stay on your return trip to Emerald Isle NC. Regards,Mary along with TeamLighthouse Suites

8/10 Bien

Barbara

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Mary le 25 juil. 2023
Dear Barbara,Thank you for staying at Lighthouse Suites in Emerald isle NC. We thank you for honest review on Expedia. We look forward to serving you another great stay and earn a 5 Star Review.Regards,Mary along with TeamLighthouse Suites

10/10 Excellent

Milford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Last minute stay
It was a last minute stay it was great very clean, and friendly. The price was reasonable for the date and the room 307 was just what we needed would highly recommend it.
Séjour de 1 nuit en juillet 2023
Réponse de Mary le 18 juil. 2023
Dear Milford,"highly recommend it" is what we strive for at Lighthouse Suites. We thank you for sharing your kind words and great ratings on Hotels.com. We cannot wait to welcome you back and serve you another great stay.Regards,Mary along with TeamLighthouse Suites

8/10 Bien

Kenneth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel!
Séjour de 1 nuit en juin 2023
Réponse de Mary le 26 juin 2023
Dear Kenneth,Your review on Hotels.com is very appreciated. Thank you for sharing your satisfaction. Few words in your review states a lot about your experience with us. We cannot wait to host you back soon and earn your fully satisfied review.Regards,Mary along with TeamLighthouse Suites.

6/10 Satisfaisant

Gregory

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Be aware that the sofa in the king suite is NOT a sleeper-sofa. We booked this type of room for two adults and a 14-year-old because the room was advertised as being for three people in our search results and because whenever we’ve stayed in a room with this type of layout (and this number of people supposedly accommodated), the sofa has always converted. Our son had a horrible night’s sleep on the regular sofa, which the hotel representative didn’t seem concerned about when I provided requested feedback after our stay. The representative essentially just said they don’t advertise sleeper-sofas, which isn’t inaccurate, but they do advertise the room being for three people, which is inaccurate to me (and to everyone I’ve told about this experience). I’m not sure why this room is advertised for three since no one should be expecting someone to sleep on a regular couch and no one should be expecting three people to comfortably share a king-size bed. Please be advised to steer clear of the king suite if your travel party has a third person.
Réponse de Mary le 26 juin 2023
Dear Gregory,We are sorry if you did not get the proper information from Orbitz. We provide accurate information on our website and cannot be relied upon third party website. We have little control over what they provide to you. We will ask them to provide accurate information based on our website. Once again, we are sorry for the inconvenience due to third party website descriptions. With a sincere apologyMary

10/10 Excellent

Jesus

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super clean and quiet and I LOVED it!
Séjour de 1 nuit en juin 2023
Réponse de Mary le 26 juin 2023
Dear Jesus,"Super clean and quiet and I LOVED it!" is the perfect complement we can ask for. Our deserving team members will be thrilled to know that their hard work is being appreciated on Expedia review. We cannot wait to welcome you back to Emerald Isle NC on your return trip.Regards,Marly along with Team Lighthouse Suites

10/10 Excellent

Kate

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean. Convenient location to the beach and groceries. Staff was accommodating and so welcoming! Will return.
Séjour de 3 nuits en juin 2023
Réponse de Mary le 26 juin 2023
Dear Kate,Thank you so much for a Perfect rating on Orbitz. We are thankful for your kind words and ratings. Our team is well deserving of your review, and we will be happy to share with them. We cannot wait to host you back on your return trip to Emerald Isle NC.Regards,Mary along with TeamLighthouse Suites

8/10 Bien

Jimmy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel very clean!
Séjour de 1 nuit en juin 2023
Réponse de Mary le 7 juin 2023
Dear Jimmy,Your Expedia Review is greatly appreciated. We were happy to be part of your trip to Emerald Isle NC. We look forward to serving you great stay and earn your 5 out of 5 review when you return.Regards,Marly along with TeamLighthouse Suites

10/10 Excellent

Michael

Séjour de 1 nuit en juin 2023
Réponse de Mary le 26 juin 2023
Dear Michael,Your perfect rating on Travelocity is well appreciated. Your ratings state a lot about our team members effort and we will be glad to share it with them. We look forward to hosting you on your return trip to Emerald Isle NC. Regards,Mary along with TeamLighthouse Suites

10/10 Excellent

Latarra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean…sanitized…steps away from the ocean!
Séjour de 2 nuits en mai 2023
Réponse de Mary le 1 juin 2023
Dear Latarra,Yeah for our team members. They did it again. We were glad exceed your expectations. It is good to hear that our location of 5 to 8 minutes of walk was a big help to you. We thank you for sharing your satisfaction on Expedia. We cannot wait to welcome you back to Emerald Isle NC. Regards,Mary along with TeamLighthouse Suites

8/10 Bien

Jim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de Mary le 31 mai 2023
Dear Jim,We were glad to be part of your trip to Emerald Isle NC. Your review on Hotels.com states a lot about your stay with us. We will share your experience with our team members. We cannot wait to welcome you back on your return trip to Emerald Isle NC and earn your 10 out of 10 review.Regards,Mary along with TeamLighthouse Suites

10/10 Excellent

Tyler

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2023
Réponse de Mary le 25 mai 2023
Dear Tyler,Thank you so much for your valuable stay. Your 5 out of 5 ratings states a lot about your stay with us. Our team members will be thrilled to know that their work is being appreciated on a Expedia review. We cannot wait to host you back to your return trip to Emerald Isel NC. Regards,Mary along with TeamLighthouse Suites

10/10 Excellent

Angel

Séjour de 1 nuit en mai 2023
Réponse de Mary le 11 juin 2023
Dear Angel,Your 5 out of 5 Review states a lot about your stay with us. We were glad to be part of your trip. Our team will appreciate you sharing your satisfaction on Expedia. We look forward to serving you another great stay.Regards,Mary along with TeamLighthouse Suites