Geiser El Hoyo Soplador

Upon arrival we were refused a room despite our confirmed reservation. They tried to move us to a lower quality sister hotel but we did not accept that. According to local people they pull this trick all the time as the underlying company OnVacation manages several properties on the island. Our impression of the location and facilities was positive, but because of the whole situation I cannot give them any credit for that in this review. It turned out that they already knew for a week that they wouldn't give us a room and instead sell all the rooms to a group.

The staff was great, the food was amazing a lot of different choices. I wish the wifi was available throughout the entire resort. The gym needs a big renovation. I'd stay again for sure though. Had a good time. Maybe install more AC units in common area places that are indoors.