Vakantie en citytrip naar De Klem

!!! THIS HOTEL HAS A BED BUG INFESTATION PLEASE BE CAREFUL !!! This hotel is a disgrace. DO NOT STAY HERE. Not now and not in the near future. As you can see from other reviews: they do not take health concerns such as bed bugs seriously. There was bed bugs in our room, which we told to multiple members of staff. We were not taken seriously and not offered any sort of compensation or solution. It was basically: leave or stay in the bed bug-infested room. This hotel clearly has an issue they are not dealing with (please also look at the other reviews). The staff treated us horrendously and denied to offer us any help. We did not get a refund because of our non-refundable booking. You would hope that a bed bug-infestation is an exception to this policy, but apparently the hotel management is happy to put their guests at risk. Despite multiple reports, they have not addressed the issue and the hotel has a current and active infestation of bed bugs. They pretend to care in response to negative reviews, but our experience has been anything but positive. We were not met with a single sliver of empathy from staff and were not offered any help. Instead: we first had to sleep on the floor of our room, and then were told to wait and wait until the manager could provide a response (which she/he did not do, instead opting to only respond to our rep from Hotels.com and not us ). This hotel is an absolute mess. Please reconsider staying here if you value your own health and sanity.

I did not expect a dirty electric kettle, not-working-well AC or broken shower all of which I found in the room.

Unfortunately, my stay at Hotel Luxer was a very disappointing experience. When booking, I was not aware that the hotel is located right in the middle of Amsterdam’s Red Light District. I understand that this may be exactly what some travellers are looking for, but I would have appreciated clearer information about the location on the website or a message before arrival. Had I known, I would have chosen a different hotel. I contacted Expedia to cancel my booking, but the communication between Expedia and the hotel was extremely difficult. I spent almost an entire day trying to resolve the situation and was eventually forced to stay for at least one night because they could not come to an agreement. This cost me valuable time during my holiday. The room was also disappointing. It did not really match the pictures, was quite dusty, and was far too small for someone around 1.80m tall. I did not find it comfortable at all. I do want to give credit to the hotel manager, who eventually helped arrange a refund for the remaining nights. Unfortunately, I still lost the city taxes and, more importantly, a day of my holiday and money trying to sort everything out. The hotel may be convenient for someone looking for a place to sleep after a night out, especially because of its central location. However, for tourists looking for comfort and a relaxing stay, I would not recommend it. Sorry, Luxer, but for me it is a never again.

De locatie is perfect. Midden in het centrum dicht bij de winkels en bezienswaardigheden. Ruime luxe kamer. (Wel wat gehorig). Ontbijt uitgebreid en tot 10.30 uur mogelijk. Bagageopslag, gratis koffie/thee en water mogelijk.