Dear Hein,Thanks a lot for your positive review.We would be happy to welcome you back very soon.Warm regardsRichard Engelmayer - General Manager

Dear angelique,Thank you very much for your fantastic review following your recent stay with us.With great pleasure I have read that you have completely enjoyed your stay. The best compliment we as passionate hoteliers may receive is a satisfied guest who leaves the hotel with a smile. Once again I would like to thank you for your positive review and hope to welcome you back very soon.Warm regardsRichard Engelmayer - General Manager

Sehr geehrter Luke frans,herzlichen Dank für Ihre hervorragende Bewertung.Es freut mich sehr, dass Sie Ihren Aufenthalt in vollen Zügen genossen haben und dass keine Wünsche offengeblieben sind.Es würde uns freuen, Sie schon bald wieder bei uns im Steigenberger Hotel Köln begrüßen zu dürfen.Herzliche GrüßeRichard Engelmayer – General Manager

Dear Guest,first of all I would like to thank you for your review after your current stay with us.Since your membership is of great importance to us, we very much regret that you were not received accordingly.Please be assured that this does not meet our usual standards.We hope to welcome you again soon.Warm regardsRichard Engelmayer - General Manager

Dear Guest,Thanks a lot for your positive review.We would be happy to welcome you back very soon.

Dear Michael,thank you very much for your great review of your stay.As passionate hoteliers, hospitality and the well-being of our guests is always our top priority, so we are very happy about the full score.We would be very happy to welcome you again soon at the Steigenberger Hotel Cologne.Best regardsRichard Engelmayer - General Manager

Dear Giel,Thanks a lot for your positive review.We would be happy to welcome you back very soon.Warm regardsRichard Engelmayer - General Manager

Dear Bert, thank you very much for your great review of your stay.As passionate hoteliers, hospitality and the well-being of our guests is always our top priority, so we are very happy about the full score.Especially your compliments about the friendlyness of our team is more than appreciated as our service quality is always our top priority. I am happy to pass on your positive feedback to my colleagues.We would be very happy to welcome you again soon at the Steigenberger Hotel Cologne.Best regardsRichard Engelmayer - General Manager

Dear Michael,thank you very much for your great review of your stay.As passionate hoteliers, hospitality and the well-being of our guests is always our top priority, so we are very happy about the full score.We would be very happy to welcome you again soon at the Steigenberger Hotel Cologne.Best regardsRichard Engelmayer - General Manager

Dear Sheree,We sincerely appreciate your wonderful feedback regarding your recent stay.As dedicated hosts, the comfort and happiness of our guests are of utmost importance to us. We are truly delighted by the perfect rating you awarded us.We eagerly await the opportunity to host you once more at the Steigenberger Hotel Cologne.Kind regardsRichard Engelmayer - General Manager

Dear Robin,Thanks a lot for rating your recent stay with us.Based on the provided number of stars, I assume that you have not been completely satisfied with your stay. It would have been great to receive further details on this in order to understand where we might aim for improvements.Hoping to welcome you soon, again.Warm regardsRichard Engelmayer - General Manager

Dear Guest, thank you very much for your great review of your stay.As passionate hoteliers, hospitality and the well-being of our guests is always our top priority, so we are very happy about the full score.We would be very happy to welcome you again soon at the Steigenberger Hotel Cologne.Best regardsRichard Engelmayer - General Manager

Dear Onakome,Thanks a lot for your fantastic rating.We would be happy to welcome you back very soon.Warm regardsRichard Engelmayer - General Manager

Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung.Es würde uns freuen, Sie schon bald wieder bei uns im Steigenberger Hotel Köln begrüßen zu dürfen.Herzliche GrüßeRichard Engelmayer – General Manager

Dear Hayder,Thanks a lot for your fantastic review.Your compliment is very appreciated.We would be happy to welcome you back very soon.Warm regardsRichard Engelmayer - General Manager

Dear Jan Jaap,thank you very much for the great review of your stay.As passionate hoteliers, hospitality and the well-being of our guests is always our top priority, so we are very happy about your great feedback.I am pleased to hear that you enjoyed the stay with us in our ideal city center location. Should you wish to receive further insider tips about Cologne during your future bookings, our front office team will be pleased to assist you any time.Especially your compliments about the friendlyness of our team is more than appreciated as our service quality is always our top priority. I am happy to pass on your positive feedback to my colleagues.It would be great to welcome you again soon at the Steigenberger Hotel Cologne.Best regards Richard Engelmayer - General Manager

Dear Raymond,thank you very much for the great review of your stay.As hoteliers with a passion, hospitality and the well-being of our guests is always our top priority, so we are very happy about the full score.We would be very happy to welcome you again soon at the Steigenberger Hotel Cologne.Warm regardsRichard Engelmayer - General Manager

Sehr geehrter Pascal, vielen Dank für die Bewertung Ihres letzten Aufenthalts bei uns. Anhand der angegebenen Anzahl von Punkten gehe ich davon aus, dass Sie mit Ihrem Aufenthalt nicht ganz zufrieden waren. Es wäre schön gewesen, weitere Details dazu zu erhalten, um zu verstehen, wo wir Verbesserungen anstreben könnten.Ich hoffe, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen GrüßenRichard Engelmayer – General Manager

Dear John,thank you very much for the great review of your stay.As passionate hoteliers, hospitality and the well-being of our guests is always our top priority, so we are very happy about your great feedback.I am pleased to hear that you enjoyed the stay with us in our ideal city center location. Should you wish to receive further insider tips about Cologne during your future bookings, our front office team will be pleased to assist you any time.It would be great to welcome you again soon at the Steigenberger Hotel Cologne.Best regards Richard Engelmayer - General Manager

Dear Sarita,Thanks a lot for your positive review.We would be happy to welcome you back very soon.Warm regardsRichard Engelmayer - General Manager

Dear Mr. Van Der Weijden, thank you very much for taking the time to write a review about your stay. However, I would like to apologize regarding the inconveniences about the Check-in and Check-out procedure. This does not correspond to our high service standards and is not acceptable, I am very sorry about this. Please be assured that I will consult our Front Office manager to clarify this situation and to make sure this will not happen again. Once again, I would like to apologize for the inconveniences caused.I hope you will give us another chance to convince you of our high service quality.Best regards,Richard Engelmayer - General Manager

Dear Mr. Hietbrink, Thank you very much for taking a moment to review our Steigenberger Hotel Köln following your recent stay with us.I am very pleased you enjoyed your stay with us.With regret I have read that you were not satisfied about the remote control for the TV and the Mini-Bar, we will certainly share your feedback with our maintenance team for their immediate attention.I sincerely hope to welcome you back to the Steigenberger Hotel Köln soon.Best regards,Richard Engelmayer - General Manager

Sehr geehrte Frau Ebbers, herzlichen Dank für Ihre hervorragende Bewertung.Es freut mich persönlich ganz besonders, dass Sie Ihren Aufenthalt in vollen Zügen genossen haben und dass keine Wünsche offengeblieben sind.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen!Bis dahin verbleibe ich mit besten Grüßen,Richard Engelmayer – General Manager

Dear JM, Thank you very much for your review. Your compliment about our team is very appreciated. Further, I would like to thank you regarding your comment on the cleanliness in your room, I will certainly discuss this matter with our housekeeping manager. We are already looking forward to welcome you again. Warm regards Richard Engelmayer - General Manager

Sehr geehrter Paulus, herzlichen Dank, dass Sie sich die Zeit für eine Bewertung Ihres Aufenthaltes genommen haben. Es ist sehr bedauerlich, dass Sie mit dem Aufenthalt in unserem Hause nicht vollends zufrieden waren. Als Hoteliers aus Leidenschaft steht für uns das Wohl unserer Gäste jederzeit an erster Stelle, sodass uns ein solches Feedback sehr trifft. Gerne hätten wir mehr Informationen von Ihnen erhalten, um Ihre Bewertungen nachvollziehen und gegebenenfalls daraus resultierende Anpassungen vornehmen zu können. Sollte bei Ihrem nächsten Aufenthalt etwas nicht zu Ihrer Zufriedenheit sein, so würde ich Sie bitten, zusätzlich vor Ort an der Rezeption Bescheid zu geben, damit unser Team umgehend handeln kann, um Ihren Aufenthalt so angenehm wie möglich zu gestalten. Herzliche Grüße Richard Engelmayer – General Manager

Dear Frans, Thank you very much for your fantastic review following your recent stay with us. With great pleasure I have read that you completely enjoyed your stay. The best compliment we as passionate hoteliers may receive is a satisfied guest who leaves the hotel with a smile. Once again I would like to thank you for your positive review as well as your recommendation. We would be happy to welcome you back very soon. Warm regards Richard Engelmayer - General Manager

Dear Adrianus, Thank you very much for your positive review. It is great to hear that you enjoyed your stay with us and that you appreciate our hotel for your business trips and conferences. We would be happy to welcome you back very soon. Warm regards Richard Engelmayer - General Manager

Dear Karl, Thank you very much for your fantastic review. It is great to hear that you enjoyed your stay with us. Especially the fact that you kept our team positively in mind, is a fantastic feedback for us. I will be pleased to forward your compliments to my team. We are already looking forward to welcome you again. Best regards Richard Engelmayer - General Manager

Dear Martin, Thank you very much for your positive review. I am happy to hear that you enjoyed your recent stay with us. Especially your comment regarding the kindness of our team is very appreciated. As our service quality is very important to us, our team keeps geeting very motivated by such nice feedback as yours. We are already looking forward to welcome you again. Warm regards Richard Engelmayer - General Manager

Sehr geehrte/r Rimmer, herzlichen Dank für Ihre hervorragende Bewertung. Es würde uns freuen, Sie schon bald wieder bei uns im Steigenberger Hotel Köln begrüßen zu dürfen. Herzliche Grüße Richard Engelmayer – General Manager

Dear Cherelle, Thank you very much for your fantastic review following your recent stay with us. With great pleasure I have read that you have fully enjoyed your stay. The best compliment we as passionate hoteliers may receive is a satisfied guest who leaves the hotel with a smile. Once again I would like to thank you for your positive review and hope to welcome you back very soon. Warm regards Richard Engelmayer - General Manager

Dear Guest, Thank you for reviewing our hotel after your recent stay with us. We are understandably disappointed to read about the inconveniences you have experienced during your check-in process and would like to apologize. I sincerely hope to welcome you back to the Steigenberger Hotel Köln in the near future. Best regards

Dear Kurusanth,Thank you very much for your excellent review. I am very pleased that everything was to your complete satisfaction.Hoping to welcome you soon, again.Warm regardsRichard Engelmayer - General Manager