Horrible Experience â Do Not Stay Here!
I had the worst hotel experience of my life here. I booked in advance and specifically requested an early check-in. I was told to arrive by 11 AM and that there would be a fee, which I agreed to.
However, when I arrivedâtraveling with my one-year-old and nine-year-old childrenâthe front desk receptionist, a tall woman with long eyelashes, greeted me with a very rude, âWhy are you here? Check-in time is 3 PM.â I explained that I had spoken to someone who instructed me to arrive at 11 AM. She snapped, âIâve been here all day and I havenât spoken to anyone,â essentially implying I was lying. Her tone was dismissive and confrontational from the start.
Trying to stay calm, I said we could come back at 3 PM but asked if we could leave our luggage somewhere safe while we grabbed lunch. Her response? âWhat do you think this is? I donât have time to watch your stuff, I am busy and have things to do!â Then she added, âThis is no boogie hotel, we donât have a luggage room. If you want a boogie hotel, this is not it.â
I was absolutely shockedânot only by her unprofessionalism but also by her disrespectful comments about the hotel she works for. I told her that her behavior was unacceptable and left with my kids to find another hotel.
I requested a refund that same day, and four days later, itâs still âunder reviewâ because they apparently need authorization from the supervisor. This delay is completely unacceptable given the circumstances.
