Cet hĂŽtel de Charlotte se trouve Ă 0,6 km de Waverly et Ă 3,6 km de Colonel Francis Beatty Park. Ăgalement Ă 15 km de distance : Complexe sportif Sportsplex at Matthews et Centre hospitalier Novant Health Matthews.
Overall stay was ok, but perfectible.
When I arrived to the room, the toilet seat was not clean, I cleaned it myself. Outside of this, the room was clean.
The overall room equipment is good, but the mechanical ventilation system is very very noisy. And you can't stop it as you can with the air conditioning system.
The reception staff and the breakfast staff were very nice and helpful.
I have asked during my stay for a room cleanup, but when I came back in the evening, someone put a "Do not disturb" sign and the room wasn't cleaned. It has been done the next day, but this was weird.
The gentleman who checked me in forgot to ask if I need house cleaning. Because he forgot to add it, my room was not cleaned. It seems like a small thing but it was not. It negatively impacted my stay. He blamed it on a policy that was implemented since Covid stating that room service must be requested in order for the room to be serviced. I did like everything else about the property. It was clean and was in a beautiful location.
Property was superb and the front desk staff went above and beyond! One of my best experiences out of years of travel with the government and the military in hundreds of hotels worldwide.
My stay was quick, this was a great location with everything close by. The staff and checkin were excellent took less than 5 minutes. Room was spacious and big.
I didnât get the warm and fuzzy feeling walking to places in the development because I guess it was expected for everyone to drive. Definitely got a few weird looks but overall the property was perfect. Only downside was the lighting in the room.