Centre de Suzhou

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The hotel is very nice. However, the experience was let down by some of the staff. On arrival, the bell boy was most helpful with unloading our bags. However, the reception lady was clueless. Even though she quickly found my prepaid booking in the system, she went through screen after screen, clicking away merrily without explaining what she was doing. There were two other staff who walked by from time to time, looked over her shoulder and then walked away. A queue of guests behind us grew impatient. It took over 20 minutes before she finally gave us our room key, but without even a word of explanation of why it took her so long. The room was nice and tasteful, and the furnishing was top quality. We visted the spa/onsen. The reception lady asked us to leave our mobile phones in individual lockers and gave us each a number tag. However, the number tag did not match the locker number! On leaving the spa, she asked us to hand back the number tag before opening the phone lockers, Not surprisingly, the wrong lockers were opened and were empty. At first, she insisted that these are the correct lockers, and showed us the number on the key tags as proof. After a fashion, we persuaded her to open the phone lockers that we had actually deposited our phones. Bingo, our phones were sitting inside these! The breakfast buffet was below par. The cooked food was barely warm. It took a while before cutleries were provided after asking. Why aren't these available at a hotel buffet???

Hôtel sublime et hyper contemporain et moderne. Les équipements de la chambres sont juste exceptionnels. L’hôtel est situé dans un quartier très chic et beaucoup de choix de restaurants. Il est juste en face du New bund et proche d’un parc de qui est agréable pour les balades à pied ou à vélo. Le seul reproche serait pour le petit déjeuner plutôt limité et le personnel qui n’est pas à la hauteur. Quand vous demander quelque chose ils disent souvent non alors que le produit est là. J’ai demandé à plusieurs reprise du beurre normal et l’on me disait non alors qu’il y en avait. Et la table n’était pas débarrassée, les assiettes sales restaient là alors que le monsieur passait à côté de nous sans les prendre ou nous adresser la parole. On s’est sentis mal à l’aise c’est dommage. En gros l’hôtel est génial mais le personnel manque de formation. Concernant la piscine il n’y a que 5 bonnets de bain (obligatoire) que l’hôtel prête ce qui n’est pas hygiénique. Chacun des clients récupère le bonnet de l’autre client. Un conseil venez avec votre propre bonnet de bain.