Hotels in de buurt van The Light Factory (Charlotte)

'Very disappointed in the check-in process. I am handicapped and can not do stairs. As I arrived I was handed my key card and told to go up this long winding staircase to th second floor. I promptly said I can not do stairs and she informed me they are not that bad. I asked about an elevator and was promptly told the only elevator on property serviced the Residence. I asked about a ground floor room and was told they were all sold out. Later, I find out both statements were not accurate. I...

'The room was very clean, and the staff were very friendly from arrival to departure. Valet parking was very convenient, the breakfast was very good, and the lady making omelets was always singing and cheerful while working. The other breakfast staff were doing their jobs with pleasure; it was a very pleasant stay.'

'No housekeeping service during my stay'

'The staff was very friendly but not overly helpful. I requested a couple things including soap, shampoo, and conditioner. It took three requests to finally get soap and shampoo but the conditioner never made it. The room was supposed to be cleaned once during our stay and that didn't happen. Some room amenities need updated. Location was ok, but not quite what I expected. Breakfast was mediocre, nothing special and nothing ever changed.'

'My suite was delayed by 1.5 hours and not ready. Property emailed me prior to ask if I needed anything. I asked for a comforter... didn't get, and took 3 calls TO GET one 2 hours later. Room furnishing were bland, sparse, dated, and the worst was, the AC did not work in the suite, and we BOUGHT A FAN FROM DOOR DASH so we could sleep. And this is a Suite at The Ritz Carlton???? Awful.'

'Enjoyed it'

'great location with a 24 hour diner across the street. Easy 10-15 minuite ride from the airport and within walking distance of all downtown sports arenas'

'Perfect goed schoon en vriendelijk mensen '

'The staff was great but my room felt muggy and the ac unit was so loud.'