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Avis sur Novotel Cairo Airport

4 out of 5
Novotel Cairo Airport
Salah Salem Highway, Cairo

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 319 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 275 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 149 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 121 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 138 avis sur 1002." "

7,6/10

Propreté

7,4/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait pour un cours séjour!
Séjour de 1 nuit en avril 2024
Réponse de Yassmin Yehia le 3 mai 2024
Madame/Monsieur Julie,Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Cairo Airport.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleursAtta ELDESSOUKYGeneral Manager

10/10 Excellent

Bianca, Lemoyne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right off Airport and ideal if you want to spend the night and start off a new trip the day after. They have a shuttle every 30 minutes for pick-up at airport, or take a taxi for approx 300 Egyptian Pounds. Breakfast was Great also. Thank you Novotel Airport in Cairo !!!
Séjour de 1 nuit en octobre 2023
Réponse de Yassmin Yehia le 25 oct. 2023
Dear Bianca,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

8/10 Bien

Gabriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
S/O
Séjour de 2 nuits en mars 2023
Réponse de Atta ELDESSOUKY General Manager le 5 avr. 2023
Dear GabrielWe very much appreciate your rating regarding your stay at the Novotel Cairo Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Excellent

Jean-Claude

Séjour de 1 nuit en mars 2023
Réponse de Atta ELDESSOUKY General Manager le 5 avr. 2023
Dear Jean ClaudeWe very much appreciate your comments regarding your stay at the Novotel Cairo Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

2/10 Horrible

ROMAIN

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Hôtel nul Attente interminable au check in 3h d’attente totale pour avoir nos chambres (arrivés a 17h30) Chambre avec odeur de tabac très très présente Lit supplémentaire non fait Après demande, 1 heure plus tard, seul un drap et un oreiller a été apporté Impossible d’avoir une couverture Isolation phonique a zéro Un mariage été organisé Le bazar dans les couloirs était incroyable Cela a tellement était catastrophique, on a quitté l’hôtel à 23h30 pour aller ailleurs A fuir absolument Cet hôtel fait honte à Novotel et à Accor

10/10 Excellent

Arnaud

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Chambre correcte mais service inexistant!
Beaucoup d attente au ckeck in, impossible à contacter par téléphone, informations données au lance pierre... Prix des taxis exorbitant : sortir de l hotel et en arrêter un vous coutera 4 fois moins cher, au minimum!! Buffet de petit déjeuner à fuire : produits de mauvaise qualité, pas de possibilité de se servir seul hormis pour 3 viennoiseries malingres, et un café soluble...une seule personne derrière les vitres pourtout le reste, même le pain...
Séjour de 1 nuit en mai 2022
Réponse de Novotel Cairo Airport le 27 juin 2022
Dear Guest Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {Accor}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

8/10 Bien

Afkar

Séjour de 1 nuit en avril 2022

10/10 Excellent

Yvon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent en escale
Séjour de 1 nuit en avril 2022
Réponse de Novotel Cairo Airport le 7 avr. 2022
Dear Yvon We very much appreciate your comments regarding your stay at Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

6/10 Satisfaisant

Pascal

Voyage d’affaires
Les points forts : Confort de la chambre
Navette pour l'aéroport part avec 1/2 heure de retard ! Prévue toute les 1/2 heure mais en fait j'ai attendu presque 1 heure au risque de rater mon vol... Ce n'est pas sérieux.
Séjour de 2 nuits en mars 2022
Réponse de Novotel Cairo Airport le 7 avr. 2022
Dear Pascal Thank you for taking the time to tell us about your experience Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the mentioned comments and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

10/10 Excellent

hanako

Séjour de 5 nuits en février 2022
Réponse de Novotel Cairo Airport le 20 mars 2022
Dear hanako We very much appreciate your comments regarding your stay at Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

4/10 Médiocre

Sophie

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Un hôtel à proximité de l’aéroport donc pratique mais attente de la navette 45 minutes! Zone accueil très jolie mais la chambre ne vaut pas du tout le tarif … salle de bain avec baignoire toute cassée, chambre vieillissante qui ne valent pas du tt le prix…
Séjour de 1 nuit en février 2022
Réponse de Novotel Cairo Airport le 7 mars 2022
Dear Sophie Thank you for taking the time to tell us about your experience Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the mentioned comments and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

10/10 Excellent

Ali

Séjour de 1 nuit en décembre 2021

2/10 Horrible

Hébert

Voyage en groupe
Je n’aie pu me faire rembourser la nuit de location malgré l’annulation de mon voyage en Égypte en raison de la COVID-19.
Séjour de 1 nuit en décembre 2021
Réponse de Novotel Cairo Airport le 14 déc. 2021
Dear Mr. Hébert Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Atta ELDESOUKY General Manager

8/10 Bien

Matthieu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sejour agreable oct 2021
Sejour rapide au caire 2 nuits, Hotel agréable rapide depuis l'aéroport permettant d'arriver dans la nuit (mini bus toutes les 30 minutes), pas loin de mall tres bien et agence et guide avc prise en charge depuis l'hôtel, Restaurant italien a la piscine tres agréable, Pas de bruit d'avion
Séjour de 1 nuit en octobre 2021
Réponse de Novotel Cairo Airport le 14 déc. 2021
Dear Mr. Matthieu We very much appreciate your comments regarding your stay at Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

6/10 Satisfaisant

MICHEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Novotel Cairo Airport le 14 déc. 2021
Dear MICHEL Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atta ELDESSOUKY General Manager

10/10 Excellent

Anne Isabelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon hôtel bon rapport qualité prix 💲!
Séjour de 1 nuit en octobre 2021
Réponse de Novotel Cairo Airport le 14 déc. 2021
Dear Mr. Anne Isabelle We very much appreciate your comments regarding your stay at Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

4/10 Médiocre

Ivan

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Séjour de 4 nuits en août 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are kind particularly at the reception the inly issue is the loud music reaching my room most of times few details are missing such as the absence of disposable sleeper in the room as well as the absence of balance and bathrobe
Séjour de 2 nuits en août 2021

8/10 Bien

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel pratique
Hôtel proche de l’aéroport et avec navette toutes les 30minutes, ce qui est pratique. Chambre rénovée et agréable !
Séjour de 1 nuit en avril 2021
Réponse de Novotel Cairo Airport le 10 avr. 2021
Dear Guest , Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Hassan Fahmy General Manager

2/10 Horrible

gael

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Déçu et ne reflète pas la qualité du groupe Accor
Décevant pour la gamme du groupe accor Ce Novotel ne reflète pas la qualité et le standard attendu Son point positif est ça situation proche de l’aéroport pour ceux qui on un vol tôt le matin ou qui arrive tard sinon trop loin du centre et des pyramides ... 1h10 de route ! Côté chambre classique mais ménage à désiré Draps taché Joints de douche noirs de moisissures .... personnel à l’accueil peut accueillant Et surtout le restaurant est vraiment déplaisant en qualité prix .... médiocre ! De plus j’ai aperçu deux choses qui mon choqué ! Un membre du personnel restaurant a osé devant nous piquer dans le buffet une pâtisserie à la main avec ces doigts sans gants pour la manger devant nous ... et un autre a osé manger un yaourt au coin du restaurant sur une chaise sans cuillère direct la langue dedans comme un à amiral ......
Joints de douche
Séjour de 1 nuit en janvier 2021

10/10 Excellent

roger, villepreux

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très calme, bonne literie, petit déjeuner correct. Personnel agréable et prévenant.
Séjour de 1 nuit en juillet 2020
Réponse de Novotel Cairo AIRPORT le 18 juil. 2020
Dear Mr.Roger, Thank you so much for taking the time to write your honest review in relation to your recent stay. We always look for ways to improve and your comments are crucial to our future success. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Emad Esmail Rooms Division Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cet établissement est au top pour tous les critères et aux exigences européennes, ce qui n'est pas le cas des établissements égyptiens.
Séjour de 1 nuit en mars 2020
Réponse de S.F le 30 mars 2020
Dear Valued Guest, Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Hassan FAHMY General Manager

2/10 Horrible

Basile

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Une honte, plus jamais
Je suis désolé mais le seul point positif est la gentillesse du personnel ( 1 défaut d'etre bon, soyons gentil...) et le buffet. Pour les points négatifs : - premiere nuit j'ai du changer de chambre car trop mal insonorisée - internet coupé une fois sur 2... je devais déconnecter et reconnecté tous mes appareils à chaque fois. - tous les jours, un aller retour entre ma chambre et la réception car ma clé est désactivée - 1 fois sur 2 pas d'eau chaude, a peine tiède... je pense que si quelqu'un d'autre prenait une douche à l'étage, moi je n'avais rien. - chaque fois que j'allais à la reception, 25 mn de passé. Un air de sous effectif sur ce poste. - tentative de sur facturation pour une nuit alors que c'etait prépayé. - personnel pas qualifié, régulièrement des manques dans ma chambre - 45 mn d'attente pour se faire livrer une pizza en room service. - la télé ne fonctionnait pas
Séjour de 1 nuit en décembre 2019
Réponse de Atta ELDESSOUKY le 25 déc. 2019
Dear Basile, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Novotel Cairo Airport. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to the concerned departments for further investigation and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you again for your visit and constructive comments, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another stay if you gave us that chance. Sincerely, Atta ELDESSOUKY General Manager

4/10 Médiocre

Antoine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nul
Le Check in fut très long avec 1 personne qui s’en occupe et 2/3 jeunes assistants qui tournent autour mais font rien. J’avais 2 valises et 2 sacs et mon épouse enceinte et autant en sortant de la navette de l’aéroport qu’au départ, personne n’est venu nous aider avec les bagages, alors qu’il y avait pas mal d’employés de l’hôtel un peu partout. La 1ère chambre qu’il m’ont donné puait la fumée de cigarettes, bien que nous fumeur. J’ai donc du redescendre avec tous ces bagages à la réception pour changer. Ils m’ont donné une chambre dans la nouvelle aile, un peu éloigné, mais ont toujours pas proposé de nous aider avec nos 4 bagages. La nouvelle chambre n’avait pas de papiers toilettes, bien que j’ai demandé 3x, j’en aurai jamais reçu. Seul le chauffeur de la navette était sympa. Si vous souhaitez rester proche de l’aéroport, je déconseille cet hôtel, essayez le Méridien, en plus atteignable à pied via une passerelle
Séjour de 1 nuit en novembre 2019
Réponse de Atta El Dessouky le 13 nov. 2019
Dear Antoine, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Novotel Cairo Airport. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to the concerned departments for further investigation and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you again for your visit and constructive comments, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another stay if you gave us that chance. Sincerely, Atta El Dessouky General Manager

8/10 Bien

Pascal

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Atta El Dessouky le 13 nov. 2019
Dear Pascal, Thank you very much for the time you spent to share your personal impressions of your stay at Novotel Cairo Airport. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Atta El Dessouky General Manager

10/10 Excellent

Lucie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’endroit est près de l’aéroport, C’est très sécuritaire. Avec beaucoup de commodités.
Séjour de 1 nuit en novembre 2019
Réponse de Atta El Dessouky le 13 nov. 2019
Dear Lucie, Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Atta El Dessouky General Manager

6/10 Satisfaisant

lylian

Voyage d’affaires
Les points faibles : Propreté
Le Novotel le moins Novotel que je connaisse.
Arrivé tard à l'aéroport. Appelé la réception car il n'y avait pas de minibus de transport. Pour réponse on m'a donné le numéro d'un des chauffeurs, le numéro ne fonctionnait pas. Bon. 15 minutes d'attente a se faire brancher par tout les taxi drivers du Caire, le minibus Novotel arrive, mais le minibus genre pourri. Le gars hyper pressé referme les portes sur moi, je monte tout de même et là il roule comme un dingue. Arrivé au Novotel.😯😒🤔. L'accueil encore ça allait enfin la salle parceque le personnel semblait agacé de devoir travailler à cette heure tardive. J'obtiens mes clés et me paume dans l'établissement parceque c'est immense et un peu insalubre dans certains couloirs. Dans le jardin et autour de la piscine c'est charmant par contre. Le pire ce dont les moquettes chambres et couloirs, des années de tâches et d'auréoles douteuses. La chambre n'est pas terrible mais en dehors de la moquette et si on ferme les yeux sur les milles mauvaises réparations ça passe. Bref ça sent le laisser aller. Douche et litterie en revanche,très bien. Le lendemain pour finir, petit déjeuner plus que quelconque même décevant.
Séjour de 1 nuit en octobre 2019
Réponse de Atta El Dessouky le 9 oct. 2019
Dear Lylian, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Novotel Cairo Airport. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to the concerned departments for further investigation and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you again for your visit and constructive comments, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another stay if you gave us that chance. Sincerely, Atta El Dessouky General Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zone exterieure excentrée, il n'y a rien a faire ou voir autour. Bel etablissement, deux belles piscines, Chambres propres et spacieuse
Séjour de 2 nuits en septembre 2019
Réponse de Atta El Dessouky le 9 oct. 2019
Dear Valued Guest, Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and Cleanliness which is one of the most important aspects for AccorHotels. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Atta El Dessouky General Manager

10/10 Excellent

christian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Propre , Pratique , Service excellent
Séjour de 1 nuit en septembre 2019
Réponse de Atta El Dessouky le 26 sept. 2019
Dear Christian, Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Atta El Dessouky General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et équipements
Séjour de 1 nuit en avril 2019
Réponse de Atta El Dessouky le 29 juin 2019
Dear Valued Guest, Thank you very much for the time you spent to share your personal impressions of your stay at Novotel Cairo Airport. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Atta El Dessouky General Manager

10/10 Excellent

Jean-claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de Atta El Dessouky le 2 juin 2019
Dear Jean-claude, Thank you very much for sharing this great review of your recent stay at Novotel Cairo Airport. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Atta El Dessouky General Manager

6/10 Satisfaisant

Olivier, Saint malo

Les points faibles : Propreté
Hotel, d'aéroport, pratique mais manque d'hygiène
Hôtel d'aéroport, 3 minutes en bus du terminal. Beau Hall d'accueil, espace moderne. Accueil type usine, pas de regard, froid mais efficace. Les chambres sont réparties autour d'une grande cour et piscine. Autour de l'Hôtel, terrain vagues et poubelles. Chambre supérieure, moquette salle, impression de saleté globale de la chambre. Salle de bain avec des traces de moisi, ventilation difficile a contrôler. Bref, un manque de propreté qui n'est pas normal pour un Novotel. Wifi instable et ne fonctionnant pas des chambres. Piscines donnant sur le bar, donc pas d'intimité pour se baigner, idem pour la salle de sport. Bref en dépannage uniquement.
Séjour de 1 nuit en avril 2019
Réponse de Atta El Dessouky le 24 avr. 2019
Dear Olivier, Thank you for taking the time to share with us your opinion on your recent stay at Novotel Cairo Airport. We are deeply sorry that the cleanliness level did not meet your expectations and we assure that corrective measures are been taken to avoid the repetition of such in the future. The rest of your feedback will be shared with our head departments. We do respect your observations as they will assist us to continue our constant efforts to develop our services. Again, Thank you for taking the time to provide us with your feedback, I sincerely hope that you will allow us another opportunity to show you our true level of hospitably and interest in serving you properly. Atta El Dessouky General Manager

8/10 Bien

John, Saint Germain en Laye

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nuit calme à l'aéroport du Caire.
Excellent pour passer une nuit à l'aéroport CAI. Chambre calme.
Séjour de 1 nuit en mars 2019
Réponse de Atta El Dessouky le 22 mars 2019
Cher John, Merci d'avoir pris le temps de partager vos commentaires. Nous espérons vous accueillir très bientôt dans notre hôtel! Cordialement, Atta El Dessouky Directeur Général

8/10 Bien

Vinod

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor shuttle service from airport. Had to take a cab
Séjour de 1 nuit en mai 2024
Réponse de Hotel management le 11 mai 2024
Dear Mr. Vinod,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 Bien

Sharon, Gold Coast

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The Novotel was a welcome relief from the hustle and bustle of Cairo. The room was huge- in fact two rooms. It was quiet and clean with good facilities. The staff were very friendly and efficient. Especially Emir the waiter who looked after me.
Séjour de 2 nuits en avril 2024
Réponse de Hotel management le 11 mai 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Excellent

Nessym

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honestly this is the BEST hotel I been to in Cairo and j cannot wait to come back
Séjour de 7 nuits en avril 2024
Réponse de Yassmin Yehia le 3 mai 2024
Dear Nessym,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Excellent

Abdulkader

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience!!
Séjour de 6 nuits en avril 2024
Réponse de Yassmin Yehia le 2 mai 2024
Dear Abdulkader,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Excellent

Kenji

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pretty close to the airport, excellent staff and very nice accomodations. I strongly recommended
Séjour de 2 nuits en avril 2024
Réponse de Yassmin Yehia le 30 avr. 2024
Dear Kenji,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I checked in last min to get away from a hotel I didn’t feel safe as a solo traveler at. This hotel is gated with some at the gate and a dog they walked around the car. At the door it’s a bag check like the airport very quick. Staff was fast with help and check in took about 2 mins bel hop took my things to my room for me. Hotel quite beautiful clean and nice will stay again. Free shuttle to the airport every 30 mins on time.
Séjour de 1 nuit en avril 2024
Réponse de Yassmin Yehia le 29 avr. 2024
Dear Janet,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta El Dessouky General Manager,

6/10 Satisfaisant

Alejandro

Les points forts : Propreté, personnel et service, équipements
The hotel was a little expensive for what they offer, but it was clean and the shuttle to the airport was good.
Séjour de 1 nuit en avril 2024
Réponse de Yassmin Yehia le 29 avr. 2024
Dear Alejandro,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

4/10 Médiocre

Maurizio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Yassmin Yehia le 21 avr. 2024
Dear Maurizio,Thank you for taking the time to tell us about your experience at Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Excellent

Jennifer

Séjour de 1 nuit en avril 2024
Réponse de Yassmin Yehia le 29 avr. 2024
Dear Jennifer,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atta ELDESSOUKYGeneral Manager

4/10 Médiocre

Danielle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Clean modern airport hotel, with comfortable beds. It was badly let down however by 2 issues - the shuttle and the food. Shuttle - advertised as free 24 hour service. On arriving to Cairo however it is extremely difficult to actually use it. You have to ring the hotel reception and wait 30 minutes, which isn’t easy unless you have an Egyptian mobile. They ignored my messages sent in advance with our flight details, so we had a stressful wait in the blazing heat with our toddler. The Italian food (Primavera restaurant, beside the pool) - the pizzas had NO tomato on them so were basically cheesy bread with toppings, and the “tenderloin” beef was inedible. The “risotto” was just plain rice in a bowl served upside down. We tried to highlight this to staff but were ignored and had to pay the full amount.
Séjour de 1 nuit en avril 2024
Réponse de Yassmin Yehia le 8 avr. 2024
Dear Danielle,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 Bien

Jugdip

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Convenient for airport
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 7 avr. 2024
Dear Jugdip,Thank you for choosing Novotel Cairo Airport. We are delighted to hear that you found our hotel convenient for the airport. We look forward to welcoming you back soon. Best Regards, Atta El Dessouky General Manager

10/10 Excellent

Sebastian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable beds.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 avr. 2024
Dear Sebastian, Thank you for your positive feedback regarding our clean and comfortable beds. We are delighted to hear that you had a pleasant stay. Best Regards, Atta El Dessouky General Manager

10/10 Excellent

sue

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very quick check in, close to airport and room very quiet, allowing for a good nights sleep.
Séjour de 1 nuit en avril 2024
Réponse de Yassmin Yehia le 4 avr. 2024
Dear sue,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 Satisfaisant

Mark

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Called for shuttle, was told to call shuttle ourselves and given number. This should not happen, staff at hotel should call shuttle for us. Second driver of shuttle did nothing except pick us up. We lifted our bags into truck, he sat. When we got to hotel he asked for tip. Pretty bad image for Novotel. Front desk check in Amr was great. Very efficient and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Yassmin Yehia le 21 mars 2024
Dear Mark,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The shuttle was easy to grab and liked that the bar was open 24/7. Rooms were clean and perfect for landing for a layover while facilities offered made you feel like you were at a resort rather than a ‘landing ground’. Prices were fair and would visit again
Séjour de 2 nuits en mars 2024
Réponse de Yassmin Yehia le 21 mars 2024
Dear Erin,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 Bien

Ghazi, Modesto

Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 12 mars 2024
Dear Ghazi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager