2/10 Horrible
Jennifer
Voyage en famille
30 déc. 2025
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We were very disappointed in our experience at this BW. We've had great stays at others which was why we chose this hotel. The location was good but we had the worst housekeeping service I ever experienced. They only came into the room after our first night then never cleaned again the rest of our 4 night stay. Even the day they did come into the room, they didn't make the beds or refresh all the towels. We had to keep taking out our own trashes so it wouldn't be messy. Even the trashes by the doors and elevators were full most the time. I made it a point to complain at the front on day 3 and was told they would make sure the room was cleaned but it never happened. I let the front know again about the experience, and she was not very apologetic. The arcade change machine didn't work and one of the games were not in working order. The rooms were not quiet as described and we could hear a dog barking frequently our first night. It was supposed to be non smoking but we experienced very strong Marijuana odor in the elevator multiple times that we also complained about. We wouldn't recommend staying here after our experience.
Jennifer
Séjour de 4 nuits en décembre 2025