Vakantie en citytrip naar Blaenpenal

Very disappointing start to our stay We arrived at 6pm with our 19-month-old granddaughter, only to find another couple already in our apartment. They had been given the same entry details as us, despite booking a different apartment. To make matters worse, the cot we had requested was not provided. The apartment then had to be cleaned and the bedding changed before we could settle in. Thankfully, the on-call member of staff, who was around 30 minutes away, came out to resolve the issues and brought a travel cot. In the meantime, we had to take our very tired granddaughter out for dinner while we waited. The following morning, the shower flooded the bathroom, requiring another call-out and a further 30-minute wait for a mop and bucket. The problem was eventually repaired later that day. The on-call staff member was helpful and did his best, but the overall experience was extremely stressful and disappointing. Basic check-in arrangements and the requested cot should have been organised correctly, and the flooding added further disruption to our stay.

Terrible experience on arrival no one was at the front desk. Tried ringing the telephone number. I wish only gets used to a Call Center. They were interested stuck around for nearly 2 hours and still no access to the room as Front desk was not banned. Center not interested in helping anyway whatsoever would definitely not go back.

Zeer mooi hotel, ruime en mooie luxekamer en zeer toffe badkamer. Spa is zeer aangenaam, leuk zwembad en bubbelbad. Lekker ontbijt, personeel is behulpzaam en er is ook een gezellige bar. Het hotel is op 5 minuten wandelen van het centrum. Pas op er is niet voldoende parking voor iedereen en dit is extra betalen.

Dit hotel zit in een geweldig oud gebouw. Dat is heel leuk, maar je merkt het ook. Er wordt duidelijk geïnvesteerd in het moderniseren van het hotel, maar sommige delen van het gebouw tonen toch wel hun leeftijd. De kamers zijn brandschoon, maar lichtelijk verouderd. Wij hadden een jacuzzi op de kamer, dat was geweldig.

Very clean, well-kept accomodation. Friendly people. Very good location close to the castle, city centre, bus stop, railway station. Beautifully located near a canal. Negative, the window did not close. No breakfast. Light from hallway shines through cracks in door. No one around during day time, one has to walk to the "mother house" to have contact with a person.